Troubleshooting Wi-Fi connection issues

If your phone is unable to find the network name of the R1 (sometimes called the SSID), check the following:

  • Make sure your phone is not in Airplane Mode.
  • Verify that your R1 is powered on and its corner LEDs are solid blue.
  • Verify that your phone supports 5Ghz WiFi channels (most phones made recently support both 2.5Ghz and 5Ghz connections).

If these steps don't seem to resolve the issue, just contact us for additional help.