What is the issue?

After changing your photo settings, you may see the camera preview flash red before returning to normal. Any photos taken while the preview is red will have a red tint, similar to this:

S2_Red_Image.png

How to resolve it

This is a known, intermittent software issue that the Skydio team is working to resolve.

In the meantime, we have the following workaround that should temporarily resolve the issue:

  1. Connect your mobile device to your Skydio 2 as you normally would.
  2. In the Skydio 2 app (or Skydio Enterprise App), tap on the Camera Settings icon.
  3. Select Photo mode.
  4. Tap the White Balance setting once to allow for manual configuration, pause for 5 seconds, then tap the toggle switch again to set it back to Auto

Photo_6__White_Balance_.PNGPhoto_1__Default_.PNG

You should now be able to fly your Skydio 2 and capture photos normally. We will update this article once the issue has been resolved in a future software release.

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