To assist our support team and better troubleshoot any issues or questions you may have, we may require you to send logs or other data from your R1 to Skydio. Check out our short video detailing how to send Skydio your flight logs:
Here's a quick overview of the steps outlined in the video above:
Open the Skydio app and connect to the R1 WiFi
Tap Settings (in the lower right corner of the app)
Tap Flight Logs
Tap Upload Single Flight
Select the affected flight
Once you've completed the above steps, go back into the flight logs tab and select Upload All Logs.
Please note, we may need to review your videos and/or flight data to help us determine the root cause of any issues you've experienced (if you have any objection to this, please let the support team know). We will never review your videos or data without your permission.