To assist our support team and better troubleshoot any issues or questions we may ask you to send logs or other data from your drone to customer support. Please note, that we may need to review your videos and/or flight data to help us determine the root cause of any issues. We will never review your videos or data without your permission. 

To access and upload the log from your Skydio 2/2+ flight:

Step 1 - Open the Skydio app and connect to the Skydio WiFi network

 

Step 2 - Select the INFO menu

Step 3 - Scroll down to Support and select Flight Logs

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Step 3 - Scroll down to Support and select Flight Logs

Step 4 - Select Upload to Cloud customer support

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Step 5 - Select either

Single Flight or All Phone Logs

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Single Flight - lists all logs organized by date and time. Select which individual flight you wish to upload.

    • If you are exporting a Single Flight, the system will first download the flight data directly from Skydio2/2+ to the controlling device.
    • This step may take a few minutes. You will be alerted if the logs fail to load. When completed, the logs will automatically begin exporting to Skydio cloud customer support.
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All Phone Logs - Export all of the flight logs saved on the controlling device from all flight history.

    • allows you to sync logs whether you are connected to the vehicle or not.
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Explore More

Explore related articles for additional information

How to upload Beacon flight logs

Access Skydio 2/2+ Manuals, Checklists, and Guides

 

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