To assist our support team and better troubleshoot any issues or questions, we may ask you to send logs or data from your drone to customer support. Please note that we may need to review your videos and/or flight data to help us determine the root cause of any issues. We will never review your videos or data without your permission.
To access and upload the log(s) from your Skydio 2/2+ flight:
Step 1 - Launch the Skydio app and connect to your Skydio 2/2+
Step 2 - Select the INFO menu
Step 3 - Scroll down to Support and select Flight Logs
Step 3 - Scroll down to Support and select Skydio Support Logs
Step 4 - Select Upload to Cloud customer support
Step 5 - Select either
Send Single Log or Send All Logs
Single Log - lists all logs organized by date and time. Select which individual flight you wish to upload.
If you are exporting a Single Flight, the system will first download the flight data directly from Skydio2/2+ to the controlling device.
This step may take a few minutes. You will be alerted if the logs fail to load. When completed, the logs will automatically begin exporting to Skydio cloud customer support.
All Logs - Export all flight logs saved on the controlling device from all flight history.
allows you to sync logs whether you are connected to the vehicle.
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