How to upload or export Skydio X2E support logs

Published: Updated:

  1. Skydio
  2. Skydio X2 Enterprise
  3. Post-flight Skydio X2E

You can export and upload your flight logs so our support team can troubleshoot any issues or questions you may have. To do so, you may either upload your Skydio X2 logs directly to Customer Support or export them to a flash drive. We recommend uploading to the Skydio Support cloud as the preferred method for exporting flight logs for a quicker assessment of your issue. Skydio will never review your videos or data without your permission. Do not reformat or factory reset your Skydio drone prior to contacting our support team.

Quick Steps

To export and upload flight logs:

Step 1 - Power on your drone and Enterprise Controller

Ensure your Enterprise Controller is fully charged, as you cannot export and charge your Controller simultaneously. 

Step 2 - Select the INFO menu

Step 3 - Select Settings 

Step 4 - Select Skydio Support Logs 

 CS_X2_INFO_Support_Logs_1_UI.jpg

Step 5 - If exporting to drive - insert a USB flash drive into the Controller

Step 6 - Select Export to drive

             OR Upload to cloud

Step 7 - If you selected Export to Drive - navigate to the USB drive folder you want to export your flight logs to

 CS_X2_INFO_Support_Logs_2_UI.jpg

Step 8 - Select between exporting a Single Flight or All Controller Logs:

 CS_X2_INFO_Support_Logs_4_UI.jpg

Send Single Log - Includes all logs from a specified flight. This option will show you the history of all flights, organized by date and time. Select which individual flight you wish to upload.

    • If you are exporting a Single Flight, the system will first download the flight data directly from X2 to the Controller. This step may take a few minutes. You will be alerted if the logs fail to load. When completed, the logs will automatically export to the inserted USB flash drive or Skydio customer support.

CS_X2_INFO_Support_Log_Single_5_UI.jpg
Send All Logs - Export all flight logs saved on the Controller from all flight history. This option allows you to sync logs whether you are connected to the vehicle. CS_X2_INFO_Support_Logs_3_UI.jpg
After selecting the type of flight logs you wish to export, a loading screen will display the export status. Once complete, your logs will be listed on the flash drive and organized in folders that match the flight IDs. 

[note text="The Skydio Support Team will provide you with directions on which logs to upload."] 

You may also save your flight history as a CSV file:

Save flight information to a flight_log.csv file in the root folder of the media SD card containing the following flight data:

    • Vehicle name
    • Flight ID
    • Launch latitude/longitude and time
    • Land latitude/longitude and time

Step 1 - Select the INFO menu

Step 2 - Select your device

 CSV_file.jpg

Step 3 - Select Flight History File

Step 4 - Select Store Flight History

    • the flight history log will be stored on the SD logs memory card and available for download as a CSV file.
 flight_history_file.jpg

Explore More

Explore related articles for additional information

Access Skydio X2E Manuals, Checklists, and Guides

 

Skydio, Inc. A0009

Was this article helpful?