How to use self service to update Skydio X2D

Log in to cloud.skydio.com

• • enter your email address
  • enter the verification code sent to your email address

Step 1 - Add the name of your organization

Step 2 - Upload a logo

Step 1 - Select the Users tab

Step 2 - Select Invite a Member

• • enter email
  • assign admin role

Step 3 - Select Send Invites

Step 1 - Select the vehicle 

Step 2 - Select Generate Zip file

Step 3 - Select Download after your drone’s unique update file package has been generated

Step 3 - Select the controller

Step 4 - Select Download

Step 1 - Download the two files using the secure link provided by Skydio

• • the first is a .zip file which is the update for your X2D vehicle
  • the second is a .tar file which is the update for your Skydio Enterprise Controller

Step 2 - Extract the .zip file contents 

Step 3 - Insert the USB-C flash drive into your computer

Step 4 - Copy the folder named "offline_ota" into the root level of your flash drive so that it is not contained inside any other folders

Step 5 - Copy the .tar file onto the root level of your flash drive

• • you will have two items copied onto the root level of your flash drive, a folder titled offline_ota and a .tar file

Step 6 - Safely eject the flash drive from your computer 

Step 7 - Insert the flash drive into the USB-C port on the vehicle

Step 8 - Power on the vehicle

• • the update will begin automatically
  • the lights on your drone will pulse blue
  • the camera gimbal will disengage and go slack
  • the process may take several minutes
  • when the update is complete, the camera gimbal will re-engage

Step 9 - remove the USB-C flash drive

Verify you have correctly installed the update:

Step 10 - power on your Skydio X2D and Skydio Enterprise Controller and connect

Step 11 - Select the INFO menu

Step 12 - Select Paired Drone

Step 13 - Verify that the software version listed matches the software version provided by Skydio when you received your update package.

Step 1 - Power on your controller

Step 2 - Select the INFO menu

Step 3 - Select Controller Update

Step 4 - Insert the flash drive or USB-C memory card reader into your controller

Step 5 - Select Update

Step 6 - Navigate to the flash drive or memory card root folder

Step 7 - Select the update .tar file

Step 8 - Select Done

• • the update will begin automatically
  • allow up to five minutes for the update to complete
  • during this process, your controller may restart multiple times

Verify that the version number onscreen matches the version number provided by Skydio when you received your secure download or your SD card. Your Skydio Enterprise Controller is now up-to-date and ready for flight.

Skydio will notify you if there is an update available for your dual charger, although these updates may not be as frequent.

To perform an update you will need:

• • the Dual Charger
  • an updated Skydio X2D vehicle
  • two Skydio X2 batteries
  • the USB-C cable

Step 1 - Slide one battery onto the Dual Charger

Step 2 - Insert one battery onto a Skydio X2D vehicle 

Step 3 - Power on your drone by holding the power button for three seconds

Step 4 - Allow the vehicle to fully boot up

Step 5 - Connect the USB-C cable from the vehicle to your Dual Charger

• • the update will begin automatically
  • the lights on the battery attached to the charger will pulse blue for several seconds and then the lights will turn off while the charger updates
  • The update process can take up to 5 minutes
  • the lights on the battery will turn green indicating that the update is complete

Step 6 - Unplug the cable from the dual charger and the vehicle

The Dual Charger is ready for use.