Store and Order Help

  • What is the Skydio return policy?

    Returns for Refund All purchases from the Skydio online store have a 30 day return period, starting from the day your product is delivered to you. Your returned product must be in the original packaging and in the same condition that you received it in to be eligible for a return. To complete your return, you may be required to provide a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  ...
    Read more
  • Which payment methods can I use?

    We accept the following payment methods at the Skydio shop: VISA MasterCard American Express Check out our related articles for additional help. If you have any other questions or need help, just email us at help@skydio.com, or give us a call.  
    Read more
  • Shipping and payment FAQ

    Where can I buy an R1 or Skydio accessories? Visit our Skydio shop: skydio.com/shop I live outside the US or Canada. Can I buy an R1? We currently only sell and ship to the US (excluding US territories) and Canada, but plan to expand to other countries soon. What methods of payment can I use to buy stuff from the Skydio shop? See this article for details. What are my shipping options for my purchase? The only shipping option Skydio offers is free 2-day shipping via FedEx (for US orders), and ...
    Read more
  • What's in the box with R1?

    In addition to the Safety and Operating card (titled ‘READ BEFORE FLIGHT’), your R1 comes with the following accessories: 2 batteries. Power supply adapter and charging dock. 1 spare set of propellers (4). USB-C to USB-C cable. USB-C to USB-A cable. Microfiber camera cleaning cloth. A set of Skydio stickers. Additionally, we sell accessories at our shop. Need an extra battery, or spare props? Visit our shop at shop.skydio.com Check out our related articles for more info. If you have any oth...
    Read more