Store and Order Help

  • What is the Skydio return policy?

    All purchases from the Skydio online store have a 30 day return period, starting from the day your product is delivered to you. To initiate the return for refund process, you must first contact the Skydio support team. See the section below for details. How the return process works Before mailing any returns to Skydio, you must first contact our support team at help@skydio.com, or call us at 855-GOFLY02 (855-463-5902). To complete your return, you may be required to provide a receipt or proof...
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  • Which payment methods can I use?

    Currently, R1 is priced at $1999.00 (check our shop for availability). We accept the following payment methods at the Skydio shop: VISA MasterCard American Express Additionally, we offer financing through Affirm. To learn more about Affirm payments, click or tap the "Learn More" more link at the Skydio shop: Check out our related articles for additional help. If you have any other questions or need help, just email us at help@skydio.com, or give us a call.  
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  • Shipping and payment FAQ

    Where can I buy an R1 or Skydio accessories? Visit our Skydio shop: skydio.com/shop I live outside the US or Canada. Can I buy an R1? We currently only sell and ship to the US (excluding US territories) and Canada, but plan to expand to other countries soon. What methods of payment can I use to buy stuff from the Skydio shop? See this article for details. What are my shipping options for my purchase? The only shipping option Skydio offers is free 2-day shipping via FedEx (for US orders), and ...
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  • What's in the box with R1?

    In addition to the Safety and Operating card (titled ‘READ BEFORE FLIGHT’), your R1 comes with the following: One battery A lens cleaning cloth Data transfer cables (USB Type C to A + USB Type C to C) A charger and power adapter Additionally, we sell accessories at our shop. Need an extra battery, or spare props? Visit our shop at shop.skydio.com Check out our related articles for more info. If you have any other questions or just need help, email us at help@skydio.com, or give us a call.  
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