(Last updated: November 10, 2020) This Product End of Life Policy documents the support life-cycle for Skydio products: Skydio drones, controllers and software.   End of Availability - the date after which Skydio will no longer sell or make a product or feature available. Some accessories may be available for purchase after the End of Availability. Updates to the Software will no longer be released after the End of Availability. End of Support for Hardware - the date after which Skydio will n...

Our Skydio 2 Upgrade Kits take your flight to the next level with add-on accessories bundled according to your needs. Please Note: The Skydio 2 drone is not included and must be purchased separately. Skydio 2 Sports Kit Upgrade Ideal for: The active sports enthusiast What’s included: 2 additional batteries 1 Skydio Beacon 1 Dual Charger 1 SD Card  Get the Skydio 2 Sports Kit Upgrade Skydio 2 Cinema Kit Upgrade Ideal for: The video producer What’s included: 2 additional ba...

All purchases from the Skydio online store have a 30 day return period, starting from the day your product is delivered to you. To initiate the return for refund process, you must first contact the Skydio support team. See the section below for details. How the return process works Before mailing any returns to Skydio, you must first contact our support team at help@skydio.com, or call us at 855-GOFLY02 (855-463-5902). To complete your return, you may be required to provide a receipt or proof...

With Skydio Premier Support, your one-year warranty becomes a two-year commitment. We'll offer you our priority tier of customer service so that if you need help with an issue, you can get in contact with us right away. If something should go wrong with your Skydio drone, just contact your Premier Support team, who will prioritize your request immediately.  Once the Skydio team has determined the root cause of your issue, if hardware replacement is necessary, the Premier Support plan offers y...

We accept the following payment methods at the Skydio shop: VISA MasterCard American Express Additionally, we offer financing through Affirm. To learn more about Affirm payments, click or tap the "Learn More" more link at the Skydio shop: Check out our related articles for additional help. If you have any other questions or need help, just email us at help@skydio.com, or give us a call.