Store and Order Help Skydio 2/2+
(Last updated: November 10, 2020) This Product End of Life Policy documents the support life-cycle for Skydio products: Skydio drones, controllers and software. End of Availability - the date after which Skydio will no longer sell or make a product or feature available. Some accessories may be available for purchase after the End of Availability. Updates to the Software will no longer be released after the End of Availability. End of Support for Hardware - the date after which Skydio will n...
Our Skydio Upgrade Kits take your flight to the next level with add-on accessories bundled according to your needs. Sports Upgrade Ideal for: The active sports enthusiast What’s included: 2 additional batteries 1 Skydio Beacon 1 Dual Charger 1 SD Card Sports Upgrade Cinema Upgrade Ideal for: The video producer What’s included: 2 additional batteries 1 Skydio Beacon 1 Controller 1 Dual Charger 1 Pro Case 1 SD Card 1 set of PolarPro ND Filters 1 additional set (singul...
All purchases from the Skydio online store have a 30 day return period, starting from the day your product is delivered to you. To initiate the return for refund process, you must first contact the Skydio support team. See the section below for details. How the return process works Before mailing any returns to Skydio, you must first contact our support team at help@skydio.com, or call us at 855-GOFLY02 (855-463-5902). To complete your return, you may be required to provide a receipt or proof...
All Skydio products come with a one-year limited warranty. Check out the details here: Skydio 2 Warranty Please note that our products are certified for use within the United States and Canada only. Warranty service is only available within the US and Canada. Please see our terms and legal documentation for more information. See this article for the warranty specific to Skydio R1. If you have any other questions or need help, just email us at help@skydio.com, or give us a call.
UPDATE JAN 4, 2022: Skydio Premier Support is no longer available for purchase. To learn about our new Skydio Care protection plan for Skydio 2+ visit: What is Skydio Care? and Skydio Care Frequently Asked Questions With Skydio Premier Support, your one-year warranty becomes a two-year commitment. We'll offer you our priority tier of customer service so that if you need help with an issue, you can get in contact with us right away. If something should go wrong with your Skydio drone,...
We accept the following payment methods at the Skydio shop: VISA MasterCard American Express Additionally, we offer financing through Affirm. To learn more about Affirm payments, click or tap the "Learn More" more link at the Skydio shop: Check out our related articles for additional help. If you have any other questions or need help, just email us at help@skydio.com, or give us a call.