Getting Started

We’re excited for you to get started with your Skydio 2. Before you fly, please check out all of the guidance and suggestions at skydio.com/safety, where you’ll find best practices, links to additional content, and regulatory information to enhance safety as well as your overall experience with Skydio 2. Check out our quick tutorial video (or our Skydio Flight School series) to learn more about how easy it is to fly, then dive into the User Guide sections below for greater detail: First Ste...

The Skydio Beacon unlocks a new level of robustness by extending the communication range and providing accurate user positioning while also enabling lightweight controllability. IMPORTANT NOTE: If you have not done so, we highly recommend that you perform your first Skydio 2 flights without the Beacon to complete the Learn to Fly experience. See the Your First Flight section of the Skydio 2 User Guide for more details. Click to download the full PDF of the Skydio Beacon User Guide Controls O...

Total Control in Your Hands This guide will go over everything you need to get going with the Controller accessory for Skydio 2, the world’s most intelligent drone. Using 45 megapixels of visual sensing from six 200 degree cameras, Skydio 2 creates the highest resolution real-time maps of its environment, unlike any other drone. With the Controller, enjoy a worry-free, high-speed experience with full obstacle avoidance. Click to download the full PDF of the Skydio Controller User Guide In t...

The information collected on this page is meant to help Skydio users fly safely and responsibly. Below you'll find best practices, links to additional content, and regulatory information to enhance safety as well as your overall experience with your drone. To get the most out of your Skydio drone and any Skydio accessories, please read all of the information below before your first flight. Failure to follow these safety instructions could result in injury or damage to you, your Skydio product...

Why did Skydio raise prices? Due to a global shortage of chips and other components, the cost of procuring necessary parts for Skydio 2 has substantially increased and we were unable to continue with our original pricing. What if I already placed a reservation, do I have to pay the increased pricing? All reservations placed prior to May 13, 2021, will pay the original price listed at the time you placed your reservation. The original price listed at the time of your reservation for Skydio ...

With your Skydio 2 purchase, you'll also receive: One Skydio 2 battery. A set of extra propellers. A USB-C to C data and charging cable. A USB-C Power Adapter. A microfiber cleaning cloth. A gimbal retaining clip (for transport). This all comes in a convenient, custom-fit, durable hardshell carrying case for transport. The case has a detachable shoulder strap so you can easily carry all you need to fly like a pro with Skydio 2. Inside the case, you'll find an additional slot for an extra Sk...

Get to Know Skydio 2

What does it do? Skydio 2 is our second-generation autonomous drone combining artificial intelligence, computer vision, and advanced robotics. It was built from the ground up for fully autonomous flight based on visual sensing. In a nutshell, Skydio 2 was designed to: Fly itself while intelligently motion tracking a subject (currently, that subject can be a person doing any activity, or a car). Capture amazing, cinematic 4K video at up to 60FPS and beautiful 12-megapixel photos (120FPS slo-m...

Get the best performance out of your Skydio 2 by following the best practices outlined below. Keep your Skydio 2 up-to-date The first step in maintaining your Skydio 2 is keeping up-to-date with the latest software. Software updates for your drone and accessories are delivered via the Skydio 2 consumer app or the Skydio Enterprise app. NOTE: Skydio recommends users update to the most recent version as soon as possible, however, the Skydio system will not force an update. If flying your Skydi...

For troubleshooting purposes only, you may need to reset your Skydio 2 Controller back to its factory state. Note that following this procedure will require you to once again pair the Controller with your Skydio 2 using the included USB-C-to-C cable (see the Skydio Controller User Guide for more details on how to pair with your drone).  To reset the Skydio 2 Controller: Open the Controller arm to power it on Press and hold the following four buttons until the LED light on the Controller turn...

For troubleshooting purposes only, you may need to reset your Skydio Beacon back to its factory state. Note that following this procedure will require you to once again pair the Beacon with your Skydio 2 using the included USB-C-to-C cable (see the Beacon User Guide for more details on how to pair with your drone).  To reset the Beacon: Power off your Beacon if needed using the red Stop button. Press the blue Skydio button to power the Beacon on while holding down the right arrow key. Releas...

Skydio 2 has LED indicators on its wings and fuselage - it has two strips of five RGB LEDs along the leading edge of both front arms and one group of eight RGB LEDs centered on the rear of the drone body. There is also a strip of four RGB LEDs on the Skydio 2 battery. All of these LEDs are used to communicate meaningful information to the user. Skydio 2 LEDs Obstacle Avoidance and Landing Indicators When landing (whether commanded by the user or automatically due to low battery), obstacle av...

You can offload the video footage from your Skydio 2 in one of three ways: Clip creation: Instantly create and share a clip within the Skydio app after completing your flight. Offload via USB-C cable: Transfer all your recorded video and audio to your computer for use with your favorite editing software. Offload via microSD card: Transfer your media using your microSD card to a computer using an external third-party microSD card reader. Here's a quick look at each method: Clip creation usin...

Flying Skydio 2

What is the issue? Skydio 2 app or Skydio Enterprise app (Android Only): If you have display Accessibility or Magnification settings enabled on your Android device, you may not be able to select any of the tracking icons when using the app to select a subject for Motion Tracking. The drone performs as expected in every other capacity. Tracking icons are available, but you are unable to select them. How to resolve it This is a known software compatibility issue with the Android platform and th...

What is the issue? After changing your photo settings, you may see the camera preview flash red before returning to normal. Any photos taken while the preview is red will have a red tint, similar to this: How to resolve it This is a known, intermittent software issue that the Skydio team is working to resolve. In the meantime, we have the following workaround that should temporarily resolve the issue: Connect your mobile device to your Skydio 2 as you normally would. In the Skydio 2 app (or...

What is Case Landing? Case Landing is an awesome feature that enables Skydio 2 to land directly on its case, avoiding dusty/muddy surfaces and rough terrain to get a smooth and safe landing every time. When should I use it? Case Landing is best used on surfaces that are level with the ground (fields, roads, trails, etc). Always make sure that the Skydio 2 case is stable and flat before making a case landing. WARNING: Do not initiate a case landing near water or on moving platforms (boats, mo...

Skydio 2 has been tested in a wide range of temperatures and has a recommended operating temperature range of -5°C to 40°C (23°F - 104°F). Like most small electronics with embedded computer processing, using your Skydio 2 outside when the air temperature is hot requires some extra care and attention. Here are some tips to ensure you have the best possible experience using your Skydio 2 during hot days. Don’t leave your Skydio drone or accessories sitting idle in direct sunlight for longer th...

Flying any drone over water presents some unique challenges, so we always advise using caution and common sense guidelines when flying near the water. Unlike solid ground, visual navigation is less reliable over water because of the constant changes in geometry and texture. Although it's not waterproof, Skydio 2 has the ability to safely fly over larger bodies of water and the Skydio 2 app adds additional safeguards to keep the drone securely tethered to your phone. Pay attention to your batt...

Launching and landing Skydio 2 from your hand is a quick and convenient way to start or end your flight, particularly if you can’t find a clear flat spot to take off, but it should be done with caution for your safety. Both maneuvers are dangerous and should not be attempted in unstable environments, such as during high winds or while standing on a moving vehicle or boat. We highly recommend that users do not attempt hand launching or landing their first few flights with Skydio 2 until they’v...

Skydio 2 App

To assist our support team and better troubleshoot any issues or questions you may have, we may require you to send logs or other data from your Skydio 2 to customer support. Skydio 2 Flight Log Upload If you were flying your Skydio 2 (with or without the Controller or Beacon) and experienced an issue, we may need to collect the flight logs from your drone to aid in troubleshooting. To access and upload the log from your flight: Open the Skydio 2 app and connect to the Skydio WiFi network S...

Skydio 2 uses WiFi to communicate with your phone and other Skydio accessories. You may find your unique Skydio WiFi network password on a printed, removable sticker attached to the top of your Skydio 2. Be sure to remove this sticker (marked “Remove before flight”) before flying Skydio 2. The same Skydio 2 WiFi information is permanently printed inside the battery tray of your drone. When you connect your Skydio 2 for the first time, you'll be prompted to enter your Skydio 2’s WiFi name and...

Like your own personal camera crew, Skydio 2 knows what to film and intelligently flies itself during your activity to get the best shot. Using the Skydio 2 app, you have a wide range of control over the type of shot you’d like to capture with your drone, via an ever-growing library of unique skills. Anytime you want to get creative while filming, just select a different skill in the app. With most skills, you can adjust the height and range the Skydio 2 will film from, as well as other skill...

Yes, Skydio 2 can take still photos as well as video when in the air. The specs for Skydio 2's photo capabilities are: PHOTO RESOLUTION: Up to 4056x3040 (12 MP) FORMATS: JPEG, DNG (RAW) PHOTO MODES: Single, Interval DYNAMIC RANGE: 13 stops In addition to the dedicated still photo mode, Skydio 2 can also save screenshots directly from the video preview. To access and change your media recording settings, follow the steps below:  Connect to your Skydio 2 via WiFi. Next, in the Skydio 2 app, ...

To install and use the Skydio 2 app, your mobile device must meet the following minimum requirements: iOS Check the App Store for compatibility with your specific device. Device must be running 64-bit iOS 12 (or higher) iPhone 6 (or higher), iPad Air (or higher), iPad Mini 2 (or higher) NOTE: We're investigating an incompatibility between iPad Air (4th gen) and Skydio Controller and will update this list ASAP. Minimum space on device: ~500mb Android Check Google Play for compatibility w...

Skydio 2 Battery and Charger

Your Skydio Dual Charger is capable of receiving periodic software (firmware) updates, just like the other Skydio accessories. The latest software update to the Dual Charger allows it to pass power through to the 2nd USB-C port. This allows you to plug in and charge small accessories like the Beacon, Controller, or even your phone. Note that multiple Dual Chargers cannot be chained together at this time. Additionally, you can use Skydio 2 Batteries to act as a power bank! If you connect one o...

Skydio 2 uses rechargeable lithium polymer batteries (often abbreviated as LiPo), which are used commonly throughout many consumer electronics products. Best Practices and Safety Guidelines You may charge the battery using the included USB-C cable and power adaptor. Note that Skydio batteries are held in place magnetically and may be removed by pulling on them. Charge your Skydio 2 batteries using only the Skydio supplied charging power adapter or dual charger accessory (dual charger sold se...

The Skydio 2 batteries charge directly through the Skydio 2’s USB-C port. To charge: Attach a battery to the Skydio 2, then use the included power adapter and USB-C cable to power the Skydio 2 via the USB-C port. When attached to power, the LED light on the battery will begin to flash at its current charge level. The Skydio 2’s LED indicator lights will not be lit during this charging period. When the battery is fully charged, its LED lights will stay solid for one minute and then turn off. ...

We recommend using the high-quality USB-C cables that came with your Skydio 2 or Skydio R1 (USB-A to C or USB-C to C) for downloading video from the drone to your computer. Additionally, if you need a replacement cable for your Skydio Controller, we highly recommend using this one: Skydio Controller USB-C to Lightning Cable While other USB-C cables may work, please note that not all USB-C cables share the same build quality or data transfer specification, and thus are unsupported for use with...

Store and Order Help

(Last updated: November 10, 2020) This Product End of Life Policy documents the support life-cycle for Skydio products: Skydio drones, controllers and software.   End of Availability - the date after which Skydio will no longer sell or make a product or feature available. Some accessories may be available for purchase after the End of Availability. Updates to the Software will no longer be released after the End of Availability. End of Support for Hardware - the date after which Skydio will n...

Our Skydio 2 Upgrade Kits take your flight to the next level with add-on accessories bundled according to your needs. Here is a matrix illustrating all of the components found in the Starter Kit, as well as the different bundle options - scroll to the sections below for details on each kit: Please Note: The Skydio 2 drone is not included and must be purchased separately. Skydio 2 Sports Kit Upgrade Ideal for: The active sports enthusiast What’s included: 2 additional batteries 1 Skydi...

All purchases from the Skydio online store have a 30 day return period, starting from the day your product is delivered to you. To initiate the return for refund process, you must first contact the Skydio support team. See the section below for details. How the return process works Before mailing any returns to Skydio, you must first contact our support team at help@skydio.com, or call us at 855-GOFLY02 (855-463-5902). To complete your return, you may be required to provide a receipt or proof...

With Skydio Premier Support, your one-year warranty becomes a two-year commitment. We'll offer you our priority tier of customer service so that if you need help with an issue, you can get in contact with us right away. If something should go wrong with your Skydio drone, just contact your Premier Support team, who will prioritize your request immediately.  Once the Skydio team has determined the root cause of your issue, if hardware replacement is necessary, the Premier Support plan offers y...

We accept the following payment methods at the Skydio shop: VISA MasterCard American Express Additionally, we offer financing through Affirm. To learn more about Affirm payments, click or tap the "Learn More" more link at the Skydio shop: Check out our related articles for additional help. If you have any other questions or need help, just email us at help@skydio.com, or give us a call.  

Skydio Enterprise Solutions

Your Enterprise Solution. We’re excited for you to get started with your Skydio 2. Before you fly, please check out all of the guidance and suggestions at skydio.com/safety, where you’ll find best practices, links to additional content, and regulatory information to enhance safety as well as your overall experience with Skydio 2. Your enterprise solution includes: Skydio 2 kit Skydio Autonomy Enterprise Foundation (AEF) software add-on Download the full PDF of the Skydio 2 Enterprise App Gu...

What is Skydio AEF? The Skydio Autonomy Enterprise Foundation (AEF) is a software add-on that gives enterprise users new functionality that enhances situational awareness and enterprise inspection missions. Who is AEF for? Autonomy Enterprise Foundation delivers new autonomy capabilities to respond to the needs of enterprise, public sector, and defense users within a wide range of use cases (inspection, mapping, situational awareness, emergency response, search and rescue, etc). How much...

What is the Skydio Autonomy Enterprise Foundation? The Skydio Autonomy Enterprise Foundation (AEF) is a software add-on that gives enterprise users new functionality that enhances situational awareness and enterprise inspection missions. Autonomy Enterprise Foundation delivers new autonomy capabilities to respond to the needs of enterprise, public sector, and defense users within a wide range of use cases (inspection, mapping, situational awareness, emergency response, search and rescue, etc....

What is the Skydio Enterprise app? The new Skydio Enterprise app is the user interface for Skydio Autonomy Enterprise Foundation (AEF) software and provides an interface designed around the AEF features, so that pilots can focus on completing the mission in the most efficient way possible. Available for iOS or Android users, the Enterprise app represents a different experience than the standard Skydio 2 app - this article will summarize those differences. What is the Skydio Autonomy Enterpri...

The Skydio Autonomy Enterprise Foundation (AEF) is a software add-on to the Skydio Enterprise app that gives enterprise users new skills and functionality which enhance situational awareness and enterprise inspection missions. It’s available as an add-on software package to a Skydio drone (Skydio 2 and X2 are supported). We aren’t publicly sharing the pricing at this time. A Skydio Sales Representative can help you order the software and discuss available options. Skydio Enterprise Skills Wit...

What’s the issue? When connecting your Android device to the Skydio 2 Controller, you see the following message in the Skydio Enterprise app: This may occur if you have both the Skydio Enterprise app and the Skydio 2 app installed on your device, and you select one app to Always be used with the Controller: How to resolve it On your Android device, navigate to Settings > Apps > Skydio Enterprise or Skydio 2 Select Open by default: Select Clear defaults: Once your defaults are cleared, retu...