Getting Started Skydio 2

What does it do? Skydio 2 is our second-generation autonomous drone combining artificial intelligence, computer vision, and advanced robotics. It was built from the ground up for fully autonomous flight based on visual sensing. In a nutshell, Skydio 2 was designed to: Fly itself while intelligently motion tracking a subject (currently, that subject can be a person doing any activity, or a car). Capture amazing, cinematic 4K video at up to 60FPS and beautiful 12-megapixel photos (120FPS slo-m...

We’re excited for you to get started with your Skydio 2. Before you fly, please check out all of the guidance and suggestions at skydio.com/safety, where you’ll find best practices, links to additional content, and regulatory information to enhance safety as well as your overall experience with Skydio 2. Check out our quick tutorial video (or our Skydio Flight School series) to learn more about how easy it is to fly, then dive into the User Guide sections below for greater detail: First Ste...

The Skydio Beacon unlocks a new level of robustness by extending the communication range and providing accurate user positioning while also enabling lightweight controllability. IMPORTANT NOTE: If you have not done so, we highly recommend that you perform your first Skydio 2 flights without the Beacon to complete the Learn to Fly experience. See the Your First Flight section of the Skydio 2 User Guide for more details. Click to download the full PDF of the Skydio Beacon User Guide Controls O...

Total Control in Your Hands This guide will go over everything you need to get going with the Controller accessory for Skydio 2, the world’s most intelligent drone. Using 45 megapixels of visual sensing from six 200 degree cameras, Skydio 2 creates the highest resolution real-time maps of its environment, unlike any other drone. With the Controller, enjoy a worry-free, high-speed experience with full obstacle avoidance. Click to download the full PDF of the Skydio Controller User Guide In t...

The information collected on this page is meant to help Skydio users fly safely and responsibly. Below you'll find best practices, links to additional content, and regulatory information to enhance safety as well as your overall experience with your drone. To get the most out of your Skydio drone and any Skydio accessories, please read all of the information below before your first flight. Failure to follow these safety instructions could result in injury or damage to you, your Skydio product...

What if I crash my Skydio 2? Skydio 2 is designed to be tough enough for minor bumps, scratches, and collisions that do not result in a crash. If you experience a collision or incident during flight, inspect for damage to the chassis, propeller blades, gimbal, camera, and battery before flying again. Always clean your camera lenses pre-flight. Read What to do if my Skdio 2 crashes? for more detailed information. How many batteries are in the Pro Kit upgrade? The Pro Kit upgrade comes with ...

Flying Skydio 2

Overview The range that your Skydio 2 can fly is determined by the ground control system that you select to operate your drone. The Skydio Controller is designed to maximize your Skydio 2 in-flight experience, however, there are some factors that may interfere with the range, signal strength, and connection.  Phone range 656 ft (200 m) Beacon range 1 mi (1.5 km) Controller range 2 mi (3.5 km) Dual-band WiFi operating frequencies 2.4 / 5 GHz Channel width (standard WiFi) 20 / 40 / 8...

What is the issue? Skydio 2 app or Skydio Enterprise app (Android Only): If you have display Accessibility or Magnification settings enabled on your Android device, you may not be able to select any of the tracking icons when using the app to select a subject for Motion Tracking. The drone performs as expected in every other capacity. Tracking icons are available, but you are unable to select them. How to resolve it This is a known software compatibility issue with the Android platform and th...

What is the issue? After changing your photo settings, you may see the camera preview flash red before returning to normal. Any photos taken while the preview is red will have a red tint, similar to this: How to resolve it This is a known, intermittent software issue that the Skydio team is working to resolve. In the meantime, we have the following workaround that should temporarily resolve the issue: Connect your mobile device to your Skydio 2 as you normally would. In the Skydio 2 app (or...

What is Case Landing? Case Landing is an awesome feature that enables Skydio 2 to land directly on its case, avoiding dusty/muddy surfaces and rough terrain to get a smooth and safe landing every time. When should I use it? Case Landing is best used on surfaces that are level with the ground (fields, roads, trails, etc). Always make sure that the Skydio 2 case is stable and flat before making a case landing. WARNING: Do not initiate a case landing near water or on moving platforms (boats, mo...

Skydio 2 has been tested in a wide range of temperatures and has a recommended operating temperature range of -5°C to 40°C (23°F - 104°F). Like most small electronics with embedded computer processing, using your Skydio 2 outside when the air temperature is hot requires some extra care and attention. Here are some tips to ensure you have the best possible experience using your Skydio 2 during hot days. IMPORTANT: If you see a warning in the Skydio 2 app (or on the Beacon) indicating it’s too...

Flying any drone over water presents some unique challenges, so we always advise using caution and common sense guidelines when flying near the water. Unlike solid ground, visual navigation is less reliable over water because of the constant changes in geometry and texture. Although it's not waterproof, Skydio 2 has the ability to safely fly over larger bodies of water and the Skydio 2 app adds additional safeguards to keep the drone securely tethered to your phone. Pay attention to your batt...

Post-flight Skydio 2

To assist our support team and better troubleshoot any issues or questions you may have, we may require you to send logs or other data from your Skydio 2 to customer support. Skydio 2 Flight Log Upload If you were flying your Skydio 2 (with or without the Controller or Beacon) and experienced an issue, we may need to collect the flight logs from your drone to aid in troubleshooting. To access and upload the log from your flight: Open the Skydio 2 app and connect to the Skydio WiFi network S...

You can offload the video footage from your Skydio 2 in one of three ways: Clip creation: Instantly create and share a clip within the Skydio app after completing your flight. Offload via USB-C cable: Transfer all your recorded video and audio to your computer for use with your favorite editing software. Offload via microSD card: Transfer your media using your microSD card to a computer using an external third-party microSD card reader. Here's a quick look at each method: Clip creation usin...

Maintenance & Troubleshooting Skydio 2

Overview Your Skydio 2 drone and battery are not considered household waste. Dispose of e-waste and lithium polymer batteries properly in accordance with your local laws and regulations. Visit the EPA or your country's environmental regulatory agency website for more information about disposal and recycling options for batteries. Quick Steps To dispose of your Skydio battery: Lithium batteries must be disposed of at e-waste collection points or battery-recycling drop-off locations. Take care ...

Overview For troubleshooting purposes only, if your controller becomes unresponsive or is not pairing with your Skydio 2, you may need to reset your Skydio 2 Controller back to its factory state. You will need to pair the Controller with your Skydio 2 after a reset (for more details see the Skydio Controller User Guide)   Quick Steps To reset the Skydio 2 Controller: Step 1 - Open the Controller arm to power it on Step 2 - Press and hold the following four buttons all at the same time ...

For troubleshooting purposes only, you may need to reset your Skydio Beacon back to its factory state. Note that following this procedure will require you to once again pair the Beacon with your Skydio 2 using the included USB-C-to-C cable (see the Beacon User Guide for more details on how to pair with your drone).  To reset the Beacon: Power off your Beacon if needed using the red Stop button. Press the blue Skydio button to power the Beacon on while holding down the right arrow key. Releas...

Your Skydio Dual Charger is capable of receiving periodic software (firmware) updates, just like the other Skydio accessories. The latest software update to the Dual Charger allows it to pass power through to the 2nd USB-C port. This allows you to plug in and charge small accessories like the Beacon, Controller, or even your phone. Note that multiple Dual Chargers cannot be chained together at this time. Additionally, you can use Skydio 2 Batteries to act as a power bank! If you connect one o...

For Skydio 2, we’ve completely redesigned the propeller system to make changing damaged propellers quick and easy. Download the Skydio 2 Propeller Quick Start Guide If you look at the very center of the propellers, where they attach to the motors, you’ll notice 2 very distinct colors: grey and blue. These colors correspond to the motors on your Skydio 2 so that you’ll be able to identify which propeller goes with which motor. To remove damaged propellers you’ll start by immobilizing the motor...

Skydio 2 uses rechargeable lithium polymer batteries (often abbreviated as LiPo), which are used commonly throughout many consumer electronics products. Best Practices and Safety Guidelines You may charge the battery using the included USB-C cable and power adaptor. Note that Skydio batteries are held in place magnetically and may be removed by pulling on them. Charge your Skydio 2 batteries using only the Skydio supplied charging power adapter or dual charger accessory (dual charger sold se...

Store and Order Help Skydio 2

(Last updated: November 10, 2020) This Product End of Life Policy documents the support life-cycle for Skydio products: Skydio drones, controllers and software.   End of Availability - the date after which Skydio will no longer sell or make a product or feature available. Some accessories may be available for purchase after the End of Availability. Updates to the Software will no longer be released after the End of Availability. End of Support for Hardware - the date after which Skydio will n...

Our Skydio 2 Upgrade Kits take your flight to the next level with add-on accessories bundled according to your needs. Skydio 2 Sports Kit Upgrade Ideal for: The active sports enthusiast What’s included: 2 additional batteries 1 Skydio Beacon 1 Dual Charger 1 SD Card  Get the Skydio 2 Sports Kit Upgrade Skydio 2 Cinema Kit Upgrade Ideal for: The video producer What’s included: 2 additional batteries 1 Skydio Beacon 1 Controller 1 Dual Charger 1 Pro Case 1 SD Card 1 ...

All purchases from the Skydio online store have a 30 day return period, starting from the day your product is delivered to you. To initiate the return for refund process, you must first contact the Skydio support team. See the section below for details. How the return process works Before mailing any returns to Skydio, you must first contact our support team at help@skydio.com, or call us at 855-GOFLY02 (855-463-5902). To complete your return, you may be required to provide a receipt or proof...

All Skydio products come with a one-year limited warranty. Check out the details here: Skydio 2 Warranty Please note that our products are certified for use within the United States and Canada only. Warranty service is only available within the US and Canada. Please see our terms and legal documentation for more information. See this article for the warranty specific to Skydio R1. If you have any other questions or need help, just email us at help@skydio.com, or give us a call.

With Skydio Premier Support, your one-year warranty becomes a two-year commitment. We'll offer you our priority tier of customer service so that if you need help with an issue, you can get in contact with us right away. If something should go wrong with your Skydio drone, just contact your Premier Support team, who will prioritize your request immediately.  Once the Skydio team has determined the root cause of your issue, if hardware replacement is necessary, the Premier Support plan offers y...

We accept the following payment methods at the Skydio shop: VISA MasterCard American Express Additionally, we offer financing through Affirm. To learn more about Affirm payments, click or tap the "Learn More" more link at the Skydio shop: Check out our related articles for additional help. If you have any other questions or need help, just email us at help@skydio.com, or give us a call.