How to use Skydio Fleet Manager for Offline Drones

Log in to cloud.skydio.com

• • enter your email address and the verification code sent to your email address

General Tab -

Upload your organization's logo to customize your Home Page.

Users tab - 

Select Invite a Member OR import a file (CSV or text file)

• • enter email

  • assign the role as Admin

Devices tab -

Your vehicles and devices are not automatically associated with your organization so you will need to claim the vehicles that you want in your fleet in the Devices tab.

• • select Claim Device
  • enter the UAV name
  • select Claim Device

Your vehicles will be listed in this menu.

Licenses tab - 

Assign your Advanced Autonomy licenses to a vehicle.

• • select the blue card next to the Skydio X2D Autonomy Enterprise license first in the action column and a list of eligible vehicles will display.
  • assign this license to your vehicles. If you have purchased the 3D Scan license then you will assign this next. 

The licenses will sync with your next update.

There is a button at the top of the page that provides you with more detailed instructions if you need them. 

The Licenses tab offers information about your Purchase History including: 

• • all active and expired licenses
  • type of license
  • how many licenses have been purchased
  • how many have been assigned
  • how many remain unassigned
  • action tiles to assign licenses
  • action tiles to view the vehicles that already have licenses assigned

Offline Updates tab - 

Updates from Skydio contain important enhancements and fixes designed to improve performance and optimize flight controls and features for the operation of your Skydio X2D offline system, Enterprise Controller, and occasionally the Dual Charger. It is recommended that you keep the equipment software and firmware up-to-date. You may use the same flash drive (or memory card reader) to update one system at a time or load the update onto several flash drives for simultaneous updates.

To update your Skydio X2D offline system, you will need:

• • a computer with an internet connection
  • a memory card reader with USB-C connection OR
  • a USB-C flash drive that has been authorized by command or IT Security and formatted to exFAT file system

Step 1 - Select Generate Zip file in the Vehicle Software Update

Step 2 - Select Download after your drone’s unique update file package has been generated

Step 3 - Select Download in the Controller Software Update

Step 4 - Extract the .zip file contents 

• • the first file is labeled offline_ota, which is the update for your X2D vehicle
  • the second is a .tar file which is the update for your Skydio Enterprise Controller or Enterprise Controller-S. Your Skydio representative will direct you to the proper update file. 

Step 5 - Insert the USB-C flash drive into your computer

• • copy the folder named offline_ota into the root level of your flash drive so that it is not contained inside any other folders
  • copy the .tar file onto the root level of your flash drive
  • you will have two items copied onto the root level of your flash drive, a folder titled offline_ota and a .tar file

Step 6 - Safely eject the flash drive from your computer 

Step 7 - Update your Skydio Enterprise Controller

• • power on your controller
  • select the INFO menu
  • select Controller Update
  • insert the flash drive or USB-C memory card reader into your controller
  • select Controller Update

Step 8 - Navigate to the flash drive or memory card root folder

Step 9 - Select the update .tar file and Done

• • the update will begin automatically
  • allow up to five minutes for the update to complete
  • during this process, your controller may restart multiple times

Step 10 - Verify that the software version listed matches the software version provided by your Skydio representative.

Step 11 - Update your Skydio vehicle

• • insert the flash drive into the USB-C port on the vehicle
  • power on the vehicle
  • the update will begin automatically
  • the lights on your drone will pulse blue
  • the camera gimbal will disengage and go slack
  • the process may take several minutes
  • when the update is complete, the camera gimbal will re-engage

Step 12 - remove the USB-C flash drive

Step 13 - Verify you have correctly installed the update:

• • power on your Skydio X2D and Skydio Enterprise Controller and connect
  • select the INFO menu
  • select Paired Drone
  • verify that the software version listed matches the software version provided by Skydio.

Update Skydio Dual Charger -

Skydio will notify you if an update is available for your dual charger, although these updates may not be as frequent.

To perform the update, you will need:

• • the Dual Charger
  • an updated Skydio X2D vehicle
  • two Skydio X2 batteries
  • the USB-C cable

Step 1 - Slide one battery onto the Dual Charger

Step 2 - Insert one battery onto a Skydio X2D vehicle 

Step 3 - Power on your drone by holding the power button for three seconds

Step 4 - Allow the vehicle to fully boot up

Step 5 - Connect the USB-C cable from the vehicle to your Dual Charger

• • the update will begin automatically
  • the lights on the battery attached to the charger will pulse blue for several seconds, and then the lights will turn off while the charger updates
  • The update process can take up to 5 minutes
  • the lights on the battery will turn green, indicating that the update is complete

Step 6 - Unplug the cable from the dual charger and the vehicle

The Offline Updates tab contains videos and written instructions to help you with the offline update process and additional resources for your Skydio X2D offline vehicle.