How To: Skydio Customer Portal

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  1. Skydio
  2. Skydio Support Resources
  3. Software and Operator Manuals

The Skydio Customer Portal is a segment of our support site that allows individuals to log in using their organization email address and view their current and past support requests, statuses, and details. It also allows the end-user to create requests (submit tickets), attach files to their request, CC others on their request, and communicate with our support agents directly via the website.

Our Customer Portal can be accessed through the following URL: skydio.com/myrequests

Here, you can also access the rest of our support site. The portal is laptop, tablet, and mobile- friendly.

Find Out How To:

Create Your Account:

Access and Navigate Your Customer Portal:

Step 1 - Set Up Your Portal

Never submitted a request to Skydio Support? Create an account

  1. Open skydio.com/myrequests
  2. Select “Create Account Here” under the SIGN IN button

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  1. You will then be directed to the following page - enter your first and last name in the first bar, and your organization email address in the second bar. Then select “Sign up”.

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  1. You’ll receive a link to set a new password for your account in your email. If you don’t find the email in your inbox, check your spam folder. 
    **you will receive this email from help@skydio.com so ensure that this email address is not  blocked from your organization by IT. 

Skydio

If the email you receive states that "an account already exists for Skydio using this email address", follow these steps instead. 

    5. Once your account is set up, sign in to the customer portal.

Have existing requests with Skydio? Set Up Your Portal Password

If you have submitted requests and/or communicated with Skydio Support prior to the creation of our customer portal, you currently have an account in our system and will just need to (re)set a password through following the steps below: 

  1. Open skydio.com/myrequests
  2. Select “Create Account Here” under the SIGN IN button

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  1. You will then be directed to the following page - enter your first and last name in the first bar, and your organization email address in the second bar. Then select “Sign up”.

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  1. You should receive the following email if you have submitted a ticket in the past to Skydio. If it is not in your regular inbox, check your spam. Select the “reset your password” link to create a password for the customer portal.
    **you will receive this email from help@skydio.com so ensure that this email address is not  blocked from your organization by IT. 
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  2. Once your account is set up, sign in to the customer portal.

Step 2 - Access your customer portal

  1. On skydio.com/myrequests, select “Sign In” and enter your login credentials created in step 1A.
  2. On the top blue bar, in the top right corner of your screen, select the arrow next to your name and profile logo:

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  1. Select “My requests” from the dropdown menu shown below:

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  1. On your screen, you should see a dashboard of all your current support tickets/requests. If you don’t see any tickets listed here, that simply means you haven’t yet created any support requests using the email address you used to login to this portal.

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Step 3 - Navigating Your Customer Portal

Submit A Request

To submit a ticket/request to Skydio Support, click the “SUBMIT A REQUEST” button on the Customer Portal dashboard to be directed to a form where you can submit your request.

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Use the Customer Portal Tabs

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Tab Name My Requests Requests I’m CC’d On Organization Requests**
Description All the requests that you personally have submitted. All the requests that you have been CC’d on. All the requests that your organization has submitted
Information displayed on tab
  • The subject of the request (the ticket name)
  • The request ID #
  • When the request was created
  • When the request was last updated
  • The status of your request
  • The subject of the request (the ticket name)
  • The request ID #
  • Who the request was created by
  • When the request was last updated
  • The status of your request
  • The subject of the request (the ticket name)
  • The request ID #
  • Who the request was created by
  • When the request was last updated
  • The status of your request

** if you would like access to view all of your organization's tickets, or even comment on them, please contact your administrator or Skydio Account Manager to request access. This feature is available as on a per pilot basis. 

Filter / Arrange Your View of Your Requests

Your customer portal also allows you to filter and arrange your requests. 

To filter by search, use the search bar which allows you to search for specific requests:

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To filter by request status, click on the status bar next to the search bar to reveal a dropdown of “Open”, “Awaiting your reply”, and “Solved”. 

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To arrange by creation date, from oldest to most recent or vice versa, click the “CREATED” header on the dashboard of your customer portal. 

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To arrange by latest activity, from oldest to most recent or vice versa, click the “LAST ACTIVITY” header on the dashboard of your customer portal. 

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What Your Request Status Means

  • OPEN
    • Your request is being processed and worked on
  • AWAITING YOUR REPLY
    • Your request requires action from your end to continue to be worked on. To reply to your agent / request, drill down into your ticket.
  • SOLVED
    • Your request has been fulfilled and the ticket is closed

Drill Down Into Your Request Ticket: How to see more information about your request

On any of the three tabs on this site, you can select an individual request to interact with a support agent and see more details about your request.

  1. Select any request by clicking on its name under the ‘Subject’ column

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  1. You should now see a page that looks similar to this: 

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Here, you can:

(1) View your in-depth request details on the right

(2) Attach or drop files to your request

(3) Communicate with our support team regarding this request

(4) CC other individuals to your request

(5) Rate the support you received on a request that has been solved

(6) Once you are done making edits to your request, click the blue “SUBMIT” button to save and record your changes.

(7) If no changes were made, click the “BACK TO MY REQUESTS” to return to your customer portal.

Communicate with our Support Team

Our customer portal allows you to communicate with a Skydio Support staff member regarding your request directly from the site.

  1. Drill down into a request
  2. Communicate with a support agent using the message box:

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(1) View the Agent’s messages to you and your messages to them

(2) Type in the “Add comment” text box to reply to / add a comment for the agent taking care of your request

(3) Add or drag-and-drop files/images to your request for your agent to see

(4) CC other individuals to the conversation

(5) Submit your updated request to save and record your changes 

*Note that you will be notified via email when there are changes to your Request Status and/or when a member of the Support Team is awaiting your reply on a request.

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