How To: Skydio Customer Portal

The Skydio Customer Portal is a section of our support site where you log in with your organization email address to manage support requests and account details.

Our Customer Portal can be accessed through the following URL: skydio.com/myrequests. This mobile-friendly site is a centralized hub for support resources and account management.

From the portal you can:

• Submit support requests, track their status, attach files, CC colleagues, and message our support agents directly
• Associate relevant device and flight information with a case for faster resolution
• Monitor device information, warranties, and field service history
• Manage your account and access Skydio Academy codes via the Account tab

Customer Portal Overview

Submitting a Request (Support Case)

You can submit a request using the Submit Request button on the Dashboard or by selecting the Submit Request option in the top navigation bar.

• Follow guided steps to submit a request, identify a specific device by serial number, and link the issue to a recent flight
• Attach files such as screenshots, and add comments or details to a request after you've submitted it
• Work from either a desktop or mobile browser with full functionality

How can I get access to the Customer Portal?

Please contact our support team using the options below to set up a new login and password.


 

Skydio, Inc. A0459