How to use Skydio Fleet Manager for Offline Drones to update your X10D

Published: Updated:

  1. Skydio
  2. Skydio X10
  3. Skydio X10D Offline

Skydio has made managing offline drones, users, and software update files easy through Skydio Fleet Manager for Offline Drones. To get started, you must set up your organization, add additional users, assign licenses, claim vehicles, and access update packages. 

[note]If you need assistance with the update process, contact Fedsupport@Skydio.us[/note]

To update your Skydio X10D offline system, you will need a:

  1. Computer with an Internet connection
  2. USB-C memory drive authorized by command or IT Security and formatted to exFAT file system
  3. .zip containing the offline_ota folder with the X10D vehicle update
  4. .tar file containing the controller update

In-Depth

Log in to cloud.skydio.com

    • enter your email address and the verification code sent to your email address
 Offline_update_settings_menu.png

General Tab -

Upload your organization's logo to customize your Home Page.

 General.png

Users tab - 

Select Invite a Member OR import a file (CSV or text file)

    • Enter email

    • Assign the role of Admin

 offline_invite_member.png
[note]Members must be assigned an Admin-level role to access the update files. A member’s email address can only be associated with one organization at a time. Contact Fedsupport@Skydio.us for assistance if you cannot add a user.[/note]

Devices tab -

Your vehicles and devices are not automatically associated with your organization, so you must claim the vehicles you want in your fleet in the Devices tab.

    • Select Claim Device
    • Enter the drone name
    • Select Claim Device

Your vehicles will be listed in this menu.

 claim_devices.png
[note]You cannot claim a vehicle that is associated with another organization or delete a vehicle. Contact Fedsupport@Skydio.us for support.[/note]

Flight Settings - Non Docked X10

Toggle on to customize default flight settings for your fleet:

  • Height Ceiling (Default Enabled): set maximum allowed height above launch 10 to 1500 ft
  • RGB Lighting: set to Navigation (default), Police, or Emergency
  • Return Speed: set the return speed (4 - 36 mph)
  • Return Path: select either Up and Over (default) or Backtrack
  • Up and Over Height Settings: select either Above Dock (default) or Above Vehicle
    Return Height: set the return height above either the Dock or Drone (0 - 400 ft)
  • Weak GPS Altitude Limit: toggle on to enable a flight altitude limit when GPS is weak
  • Lost Connection Behavior: set the amount of time (0 - 180 seconds) the drone will hover in place before returning to the Dock when the signal connection is lost
 Snip - Skydio Cloud - Google Chrome (2).png

[note]Drones will restore flight settings to defaults between every flight.[/note]

Licenses tab - 

Assign your Advanced Autonomy licenses to a vehicle.

    • Select the blue card next to the Skydio X10D Autonomy license first in the action column, and a list of eligible vehicles will be displayed.
    • Assign this license to your vehicles. If you purchased the 3D Scan license, you will assign this next. 

The licenses will sync with your next update.

A button at the top of the page provides you with more detailed instructions if you need them. 

 offline_assign_licenses.png

The Licenses tab offers information about your Purchase History, including: 

    • All active and expired licenses
    • Type of license
    • How many licenses have been purchased
    • How many have been assigned
    • How many remain unassigned
    • Action tiles to assign licenses
    • Action tiles to view the vehicles that already have licenses assigned

Offline Updates tab - 

Updates from Skydio contain important enhancements and fixes designed to improve performance and optimize flight controls and features for the operation of your Skydio X10D offline system, X10D Controller, and occasionally the Dual Charger. It is recommended that you keep the equipment software and firmware up-to-date. You may use the same memory drive to update one system at a time or load the update onto several memory drives for simultaneous updates.  

To update your Skydio X10D offline system, you will need:

    • A computer with an internet connection
    • A USB-C memory drive that has been authorized by command or IT Security and formatted to exFAT file system
    • Delete old update files from the memory drive before you begin the update process

Step 1 - Select Generate Zip file in the Vehicle Software Update

Step 2 - Select Download after your drone’s unique update file package has been generated
zip.png

Step 3 - Select Download in the Controller Software Update
zip 2.png

Step 4 - Insert the USB-C memory drive into your computer

    • Copy the folder named offline_ota into the root level so that it is not contained inside any other folders
    • Copy the .tar file onto the root level of your memory drive
    • There will be two items on the root level of your memory drive: a folder titled offline_ota and a .tar file

Step 5 - Safely eject the memory drive from your computer 

For detailed update instructions, visit: How to update your Skydio X10D

 

 Skydio, Inc. A0520

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