To assist our support team and better troubleshoot any issues or questions you may have, we may require you to send logs or other data from your drone to Skydio.
Skydio 2 Flight Log Upload
If you were flying your Skydio 2 (with or without the Controller or Beacon) and experienced an issue, we will likely need to collect the flight logs from your drone to aid in troubleshooting. Please follow these instructions:
Open the Skydio app and connect to the Skydio 2 WiFi
Tap Info (in the lower right corner of the app)
Select your device
Tap Flight Logs
Tap Upload Single Flight
Select your most recent Skydio 2 flight (or one that best illustrates the issue)
The flight data will automatically download to the Skydio 2 app
Once downloaded, upload your flight logs to Skydio (you can choose to upload over cellular network or WiFi)
Beacon Flight Log Upload
If you were flying with your Beacon and experienced an issue, we will likely need to collect the flight logs from your Beacon to aid in troubleshooting. Please follow these instructions:
Power on the Beacon.
Open up the Skydio 2 app and connect to the Beacon's WiFi network. The network name and password are located on a sticker on the backside of the Beacon.
Tap Info (in the lower right corner of the app).
Tap Flight Logs.
Tap Upload Single Flight. This should show you available flight logs and prompt the Beacon to begin downloading flight logs to the app.
Note: iOS users will have to leave the Skydio 2 app and connect to an available WiFi network to complete the upload process for any flight logs. Optionally, you can choose to upload over your cellular network if no WiFi network is available.
Please note, we may need to review your videos and/or flight data to help us determine the root cause of any issues you've experienced (if you have any objection to this, please let the support team know). We will never review your videos or data without your permission.
Do not reformat or factory reset your Skydio drone prior to contacting our support team.