How to upload or export Skydio X2E support logs

You can export and upload your flight logs so our support team can troubleshoot any issues or questions you may have. To do so, you may either upload your Skydio X2 logs directly to Customer Support or export them to a flash drive. We recommend uploading to the Skydio Support cloud as the preferred method for exporting flight logs for a quicker assessment of your issue. Skydio will never review your videos or data without your permission. Do not reformat or factory reset your Skydio drone prior to contacting our support team.

[warning text="If the drone body or the cameras have been damaged in any way, please do not attempt to fly until Customer Support has investigated the logs and determined a resolution."]

[warning]Powering off the drone immediately after a landing or a crash will result in missing data in the flight logs. Always allow your drone to complete post-flight operations before powering off. Removing, swapping, or altering file names on the media card will impact the availability of the flight logs.[/warning]

Quick Steps

To export and upload flight logs:

Step 1 - Power on your drone and Enterprise Controller Ensure your Enterprise Controller is fully charged, as you cannot export and charge your Controller simultaneously.
Step 2 - Select the INFO menu Step 3 - Select Settings  Step 4 - Select Skydio Support Logs
Step 5 - If exporting to drive - insert a USB flash drive into the Controller Step 6 - Select Export to drive              OR Upload to cloud Step 7 - If you selected Export to Drive - navigate to the USB drive folder you want to export your flight logs to
Step 8 - Select between exporting a Single Flight or All Controller Logs:
Send Single Log - Includes all logs from a specified flight. This option will show you the history of all flights, organized by date and time. Select which individual flight you wish to upload. If you are exporting a Single Flight, the system will first download the flight data directly from X2 to the Controller. This step may take a few minutes. You will be alerted if the logs fail to load. When completed, the logs will automatically export to the inserted USB flash drive or Skydio customer support. If you have Skydio Media Sync visit How to export a single flight CSV file from Skydio Cloud for detailed information.
Send All Logs - Export all flight logs saved on the Controller from all flight history. This option allows you to sync logs whether you are connected to the vehicle.
After selecting the type of flight logs you wish to export, a loading screen will display the export status. Once complete, your logs will be listed on the flash drive and organized in folders that match the flight IDs.

[note text="The Skydio Support Team will tell you which logs to upload."] 

You may also save your flight history as a CSV file:

Save flight information to a flight_log.csv file in the root folder of the media SD card containing the following flight data:

• • Vehicle name
  • Flight ID
  • Launch latitude/longitude and time
  • Land latitude/longitude and time

Step 1 - Select the INFO menu Step 2 - Select your device
Step 3 - Select Flight History File Step 4 - Select Store Flight History the flight history log will be stored on the SD logs memory card and available for download as a CSV file.

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