Skydio Care Frequently Asked Questions

What is Skydio Care?

Skydio Care is a protection plan that provides comprehensive coverage for accidental damage from collisions, water, and loss, saving you up to 70% on replacement costs. Designed to supplement the Skydio Limited Warranty, Skydio Care ensures that you enjoy flying your Skydio drone with greater peace of mind. Skydio Care offers leveled coverage that includes:

• 1-year plan (for Skydio 2+) - up to 2 replacements
• 2-year plan (for Skydio 2+) - up to 3 replacements
• Enterprise - varies by drone and plan

How can I purchase Skydio Care?

Skydio Care

To purchase Skydio Care with a Skydio 2+ kit visit: shop.skydio.com. Add a Skydio 2+ kit to your cart, then add on your preferred Care option before checking out.

If you have already ordered your Skydio 2+ and are within 30 days of your original order, you may purchase Skydio Care here.

Skydio Care Enterprise

To purchase Skydio Care Enterprise, reach out to a Skydio Sales Representative. Skydio Care Enterprise must be purchased with your drone and cannot be purchased separately.

What drones are eligible for Skydio Care?

Skydio Care is available for Skydio 2+ and X2E only.  Each Skydio drone can be registered once for Skydio Care coverage.  The terms of service do not extend to Controllers, Chargers, SD cards, etc.

It is not available for Skydio X2D or our earlier products like Skydio 2 or Skydio R1.

What’s included in Skydio Care 1-year plan?

Skydio Care 1-year plan for Skydio 2+ includes 2 Fast Replacements, including one chance to use lost drone coverage (if your drone is irrecoverable).

Replacement costs

Coverage duration

All Skydio 2+ purchases include a 12-month limited warranty to cover any hardware failures or malfunctions. To learn more visit: Skydio Limited Warranty

What’s included in Skydio Care 2-year plan?

Skydio Care 2-year plan for Skydio 2+ includes 3 Fast Replacements, including one chance to use lost drone coverage (if your drone is irrecoverable). The Skydio Care 2-year plan gives you an additional 12 months of coverage for a total of 24 months.

Replacement costs

Coverage duration

All Skydio 2+ purchases include a 12-month limited warranty to cover any hardware failures or malfunctions. To learn more visit: Skydio Limited Warranty

What’s included in Skydio Care Enterprise?

Skydio Care Enterprise is available for Skydio 2+ and Skydio X2. For more information, visit: What is Skydio Care Enterprise?

Does Skydio Care replace the Skydio Warranty?

No, Skydio Care does not replace the Skydio Warranty or negate Skydio Safety Guidelines. All Skydio drone purchases include a 12-month limited warranty to cover any hardware failures or malfunctions. To learn more visit: Skydio Limited Warranty.

Do I need to purchase Skydio Care the same time I purchase my drone?

Skydio Care

You have up to 30 days to purchase Skydio Care after purchasing your Skydio 2+.

Skydio Care Enterprise

Skydio Care Enterprise must be purchased with your drone and cannot be purchased separately.

How do I get a replacement drone if I damage my Skydio?

If you damage your Skydio 2+ or Skydio X2E and wish to take advantage of one of your Skydio Care Fast Replacements, visit skydio.com/care to submit a Skydio Care Claim. For more detailed information visit: How to submit a Skydio Care claim.

Can I transfer Skydio Care to another person if I give away my drone?

Skydio Care cannot be assigned or otherwise transferred by you to any third party under any condition, including but not limited to your transfer of the drone. Any such purported assignment or transfer is void and automatically terminates the Skydio Care coverage.

What are the coverage duration options for Skydio Care Enterprise?

For Skydio 2+, Skydio Care Enterprise includes up to 3 fast replacements over a 2-year period, including one chance to use lost drone coverage (if your drone is irrecoverable). The Skydio Care Enterprise plan gives you an additional 12 months of hardware warranty coverage for a total of 24 months.

For Skydio X2E, Skydio Care Enterprise comes in 1-year or 3-year coverage options. The 1-year option includes up to 1 Fast Replacement, including one chance to use lost drone coverage (if your drone is irrecoverable). The 3-year option includes up to 3 Fast Replacements, including one chance to use lost drone coverage (if your drone is irrecoverable).

For more information and pricing, visit: What is Skydio Care Enterprise?

I have Skydio Care for several drones. Can I pool my Care replacements and apply them to any of my drones?

Skydio Care

Your available replacements are tied to each individual drone for which you have purchased Skydio Care. In other words, each drone has its own set of replacements that cannot be used by another drone.

Skydio Care Enterprise

If you have Skydio Care Enterprise, you may share coverage across multiple drones.

The following requirements must be met in order to pool your Skydio Care replacements:

• All drones must be purchased on the same order
• All drones must have the same Skydio Care Enterprise package
• All drones must be the same model (e.g. Skydio 2+, Skydio X2E Color/Thermal, or Skydio X2E Color)

Examples:

• You purchased two Skydio X2 Colors a few months ago. Now you purchase two more Skydio X2 Colors, both with Skydio Care. You can only pool the entitlements for the second two drones.
• You purchase six Skydio 2+ drones, three with Skydio Care and three without. Only the three with Skydio Care may use the entitlements.
• You have 5 Skydio X2 Color/Thermals and 5 Skydio X2 Colors, all purchased with Skydio Care. You cannot pool the entitlements for all 10 drones. You CAN pool the entitlements for the 5 X2 Color/Thermals, and separately you can pool the entitlements for the 5 X2 Colors.