Skydio Care Frequently Asked Questions

[accordion heading="What is Skydio Care?"]

Skydio Care is a protection plan that provides comprehensive coverage for accidental damage from collisions, water, and loss, saving you up to 70% on replacement costs. Designed to supplement the Skydio Limited Warranty, Skydio Care ensures that you enjoy flying your Skydio drone with greater peace of mind. Skydio Care offers leveled coverage that includes:

• Enterprise - varies by drone and plan
• 1-year plan (for Skydio 2+) - up to 2 replacements
• 2-year plan (for Skydio 2+) - up to 3 replacements

[/accordion]

[accordion heading="How can I purchase Skydio Care?"]

Skydio Care

Skydio Care for Skydio 2+ (non-enterprise) is no longer available for purchase.

 

Skydio Care Enterprise

To purchase Skydio Care Enterprise, reach out to a Skydio Sales Representative. Skydio Care Enterprise must be purchased with your drone and cannot be purchased separately.

[note] Skydio Care may NOT be purchased after a crash or collision. [/note]

[/accordion]

[accordion heading="What drones are eligible for Skydio Care?"]

Skydio Care Enterprise is available for Skydio 2+, X2E, and X10.

It is not available for Skydio X10D, X2D or our earlier products like Skydio 2 or Skydio R1.

[/accordion]

[accordion heading="What’s included in the Skydio Care Enterprise plan?"]

Skydio Care Enterprise is available for Skydio 2+, Skydio X2, and Skydio X10 and varies by plan and device. For more information, visit: What is Skydio Care Enterprise?

[/accordion]

[accordion heading="What’s included in Skydio Care for Skydio 2+?"]

1-Year Plan

Skydio Care 1-year plan for Skydio 2+ includes 2 Fast Replacements, including one chance to use lost drone coverage (if your drone is irrecoverable).

 

Replacement costs

1st replacement	$150
2nd replacement	$200
Lost drone replacement	$550

Coverage duration

12 months

 

2-Year Plan

Skydio Care 2-year plan for Skydio 2+ includes 3 Fast Replacements, including one chance to use lost drone coverage (if your drone is irrecoverable). The Skydio Care 2-year plan gives you an additional 12 months of coverage for a total of 24 months.

 

Replacement costs

1st replacement	$150
2nd replacement	$200
3rd replacement	$250
Lost drone replacement	$550

Coverage duration

24 months

 

[note] All Skydio 2+ purchases include a 12-month limited warranty to cover any hardware failures or malfunctions. To learn more visit: Skydio Limited Warranty. [/note]

[/accordion]

[accordion heading="Does Skydio Care replace the Skydio Warranty?"]

No, Skydio Care does not replace the Skydio Warranty or negate Skydio Safety Guidelines. All Skydio drone purchases include a 12-month limited warranty to cover any hardware failures or malfunctions. To learn more visit: Skydio Limited Warranty.

[/accordion]

[accordion heading="Do I need to purchase Skydio Care the same time I purchase my drone?"]

Skydio Care

Skydio Care for Skydio 2+ (non-enterprise) is no longer available for purchase.

Skydio Care Enterprise

Skydio Care Enterprise must be purchased with your drone and cannot be purchased separately.

[/accordion]

[accordion heading="How do I get a replacement drone if I damage my Skydio?"]

If you damage your Skydio 2+, X2E, or X10 and wish to take advantage of one of your Skydio Care Fast Replacements, visit skydio.com/care to submit a Skydio Care Claim. For more detailed information visit: How to submit a Skydio Care claim.

[/accordion]

[accordion heading="Can I transfer Skydio Care to another person if I give away my drone?"]

Skydio Care cannot be assigned or otherwise transferred by you to any third party under any condition, including but not limited to your transfer of the drone. Any such purported assignment or transfer is void and automatically terminates the Skydio Care coverage.

[/accordion]

[accordion heading="What are the coverage duration options for Skydio Care Enterprise?"]

For Skydio X10 and X10 sensor packages, Skydio Care Enterprise comes in 1-year or 3-year coverage options. The 1-year option includes up to 1 Fast Replacement, including one chance to use lost drone coverage (if your drone is irrecoverable). The 3-year option includes up to 3 Fast Replacements, including one chance to use lost drone coverage (if your drone is irrecoverable).

[note] Separate Care packages are offered for the airframe and sensor packages. [/note]

For Skydio X2E, Skydio Care Enterprise comes in 1-year or 3-year coverage options. The 1-year option includes up to 1 Fast Replacement, including one chance to use lost drone coverage (if your drone is irrecoverable). The 3-year option includes up to 3 Fast Replacements, including one chance to use lost drone coverage (if your drone is irrecoverable).

For Skydio 2+, Skydio Care Enterprise includes up to 3 fast replacements over a 2-year period, including one chance to use lost drone coverage (if your drone is irrecoverable). The Skydio Care Enterprise plan gives you an additional 12 months of hardware warranty coverage for a total of 24 months.

For more information and pricing, visit: What is Skydio Care Enterprise?

[/accordion]

[accordion heading="I have Skydio Care for several drones. Can I pool my Care replacements and apply them to any of my drones?"]

Skydio Care

Your available replacements are tied to each individual drone for which you have purchased Skydio Care. In other words, each drone has its own set of replacements that cannot be used by another drone.

Skydio Care Enterprise

If you have Skydio Care Enterprise, you may share coverage across multiple drones.

The following requirements must be met in order to pool your Skydio Care replacements:

• All devices must be purchased on the same order
• All devices must have the same Skydio Care Enterprise package
• All devices must be the same model (e.g. Skydio X10, Skydio X10 Cellular, VT300-L, VT300-Z, Skydio 2+, Skydio X2E Color/Thermal, or Skydio X2E Color)

Examples:

• You purchased two Skydio X10s (Cellular) a few months ago. Now you purchase two more Skydio X10s (Cellular), both with Skydio Care. You can only pool the entitlements for the second two drones.
• You purchase six Skydio 2+ drones, three with Skydio Care and three without. Only the three with Skydio Care may use the entitlements.
• You have 5 Skydio X2 Color/Thermals and 5 Skydio X2 Colors, all purchased with Skydio Care. You cannot pool the entitlements for all 10 drones. You CAN pool the entitlements for the 5 X2 Color/Thermals, and separately you can pool the entitlements for the 5 X2 Colors.

[/accordion]

Explore More

Explore related articles for additional information:

What is Skydio Care?

What is Skydio Care Enterprise?

How to submit a Skydio Care claim

 

Skydio, Inc. A0176