Skydio X2D Troubleshooting

Published: Updated:

  1. Skydio
  2. Skydio X2D - Offline
  3. Skydio X2D

[accordion heading="How to reset your Skydio X2D battery"]

If your battery does not power on or off, you may need to reset the battery:

Step 1 - Hold the battery power button for 15 seconds. If that does not work:

    • hold the power button for 45 seconds OR
    • attach the battery to your X2D, and charge the vehicle 
X2_battery_power_button.png

[note text="If resetting your Skydio Enterprise Controller does not work, contact Skydio to begin the RMA process."]

[/accordion]

[accordion heading="How to reset your Skydio Enterprise Controller"]

If your Skydio Enterprise Controller does not power on or off, or the buttons are unresponsive, you may need to reset the controller:
controller_open (open).png
Step 1 - Simultaneously press and hold the C1, Home, Launch, and Pause buttons for 45 seconds. If that does not work try:
CS_C78_media_illo_controller-reset.png controller_open_new_anno.png

Skydio Enterprise Controller

  • inserting the tip of a paperclip to press the reset button - hold for 15 seconds

Skydio Enterprise Controller-S

  • inserting a paperclip to press the reset button - hold for 15 seconds

[note text="If resetting your Skydio Enterprise Controller does not work, contact Skydio to begin the RMA process."]

[/accordion]

[accordion heading="How to reset your Skydio X2D"]

If you have problems pairing your Skydio X2D with your Enterprise Controller or the vehicle will not fully calibrate, you may need to reset the vehicle:

Power cycle the vehicle 6 Times - 

Power on = 1 

Power off = 2

Power on = 3 

Power off = 4

Power on = 5 

Power off = 6

power.png

[note text="If resetting your Skydio X2D does not work, contact Skydio to begin the RMA process."]

[/accordion]

[accordion heading="How to collect debug logs"]

Linux:

Step 1 - Power on the vehicle

Step 2 - Connect the vehicle to the computer

    • using the USB-C cable

Step 3 - Open a browser window and navigate to http://192.168.11.1/api/get_debug_logs

    • this will download the debug logs to the downloads folder

PC or Mac:

Step 1 - Power on the vehicle

Step 2 - Connect the vehicle to the computer

    • using the USB-C cable

Step 3 - Open a browser window and navigate to http://192.168.11.1/api/get_debug_logs

    • this will download the debug logs to the downloads folder

[/accordion]

[accordion heading="How to ensure GPS Night Flight satellite acquisition"]

Update the GPS Assist now file:

Step 1 - Download the Assist Now Offline data HERE

Step 2 - Create a top-level folder on the flash drive/sd card called offline_ota

Step 3 - Place the downloaded file (mgaoffline.ubx) on the flash drive/sd card in that folder

Step 4 - Plug in flash drive/sd card into your drone

Step 5 - Power cycle the drone

[/accordion]

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