How to upload Skydio X10 support logs

Published: Updated:

  1. Skydio
  2. Skydio X10
  3. Postflight Skydio X10

Uploading your flight logs allows our support team to troubleshoot any issues or questions you may have. 

Skydio will never review your videos or data without your permission. Do not reformat or factory reset your Skydio drone prior to contacting our support team.

[warning text="If the drone body or the cameras have been damaged in any way, please do not attempt to fly until Customer Support has investigated the logs and determined a resolution."]

[warning] Powering off the drone immediately after a landing or a crash will result in missing data in the flight logs. Always allow your drone to complete post-flight operations before powering off. Removing, swapping, or altering file names on the media card will impact the availability of the flight logs.[/warning]

[note] Uploading Support Logs does not automatically upload RTK/PPK-specific data. When reaching out to Customer Support, you will need to copy files from the Media SD card and upload them to a file sharing service, such as Google Drive, for investigations. This may be needed for debugging PPK flights across all customers, and RTK flights for customers without Media Sync. [/note]

Uploading Skydio Support logs

[note] The transfer of large support logs are not supported over 5G Cellular. [/note]

When uploading to Skydio Support, monitor the upload progress of an individual flight directly from the Skydio Support Logs menu:

Individual Flight Log Status

  • Not Started – Log has not been uploaded
  • Partial – Some data was uploaded, but the log is incomplete; when you retry, only the missing data will upload
  • Complete – The log has been fully uploaded

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Individual File Status

  • Green – Upload successful
  • White – Upload failed; select the error icon (triangle) in the top right to view the files

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To upload logs: 

Step 1 - Power on your drone and controller

Ensure your X10 Controller is fully charged.

Step 2 - Select the Global Settings menu

Step 3 - Select Information

Step 4 - Select Skydio Support Logs 

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Step 5 - Select Upload to Skydio Support

 

Step 6 - Select between Select Flight to Upload and Send Controller Logs

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Select Flight to Upload includes all logs from a specified flight. This option will show you the history of all flights, organized by date and time.

Select the individual flight you wish to upload.

    • The system will first download the flight data directly from X10 to the controller. This step may take a few minutes.
    • You will be alerted if the logs fail to load.

If you have Skydio Media Sync visit How to export a single flight CSV file from Skydio Cloud for detailed information.

 

Send Controller Logs uploads all flights saved on the controller from all flight history.

This option allows you to sync logs whether or not you are connected to the drone.

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After selecting the type of flight logs you wish to send, a loading screen will display the upload status. 

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[note] The Skydio Support Team will tell you which logs to upload. [/note]

Uploading debug logs

Depending on the issue, Skydio Support may ask you to upload debug logs.

Step 1 - Select the Global Settings menu

Step 2 - Select Information

Step 3 - Select your device

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Step 4 - Select Upload debug logs

 

It may take a few minutes for debug logs to upload to Skydio.

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Explore More

Explore related articles for additional information

Skydio X10 Videos, Manuals, and Guides

 

Skydio, Inc. A0407

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