You can export and upload your flight logs so our support team can troubleshoot any issues or questions you may have. To do so, you may either upload your Skydio X10 logs directly to Customer Support or export them to a flash drive. We recommend uploading to the Skydio Support cloud as the preferred method for exporting flight logs for a quicker assessment of your issue. Skydio will never review your videos or data without your permission. Do not reformat or factory reset your Skydio drone prior to contacting our support team.

[warning text="If the drone body or the cameras have been damaged in any way, please do not attempt to fly until Customer Support has investigated the logs and determined a resolution."]

[warning] Powering off the drone immediately after a landing or a crash will result in missing data in the flight logs. Always allow your drone to complete post-flight operations before powering off. Removing, swapping, or altering file names on the media card will impact the availability of the flight logs.[/warning]

 

Uploading or exporting Skydio Support logs

[note] The transfer of large support logs are not supported over 5G Cellular. [/note]

 

Step 1 - Power on your drone and controller

Ensure your X10 Controller is fully charged.

Step 2 - Select the Global Settings menu

Step 3 - Select Information

Step 4 - Select Skydio Support Logs 

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Step 5 - If exporting to drive - insert a USB flash drive into the Controller

Step 6 - Select Upload to Skydio Support 

             OR Export to Drive

Step 7 - If you selected Export to Drive - navigate to the USB drive folder you want to export your flight logs to

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Step 8 - Select between sending a Single Flight Log or all Controller Logs:

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Send Single Log - Includes all logs from a specified flight. This option will show you the history of all flights, organized by date and time. Select which individual flight you wish to upload.

    • If you are exporting a Single Flight, the system will first download the flight data directly from X10 to the controller. This step may take a few minutes. You will be alerted if the logs fail to load. When completed, the logs will automatically export to the inserted USB flash drive or Skydio customer support.

If you have Skydio Media Sync visit How to export a single flight CSV file from Skydio Cloud for detailed information.

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Send Controller Logs - Upload all flight logs saved on the controller from all flight history. This option allows you to sync logs whether you are connected to the vehicle. X10_media_log_upload_5.jpg
After selecting the type of flight logs you wish to export, a loading screen will display the upload status.

[note] The Skydio Support Team will tell you which logs to upload. [/note]

Uploading debug logs

Depending on the issue, Skydio Support may ask you to upload debug logs.

Step 1 - Select the Global Settings menu

Step 2 - Select Information

Step 3 - Select your device

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Step 4 - Select Upload debug logs

 

It may take a few minutes for debug logs to upload to Skydio.

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How to save your flight history as a CSV file

Save flight information to a flight_log.csv file in the root folder of the media SD card containing the following flight data:

    • Vehicle name
    • Flight ID
    • Launch latitude/longitude and time
    • Land latitude/longitude and time

Step 1 - Select the Global Settings menu

Step 2 - Select Information

Step 3 - Select your device

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Step 3 - Select Flight History File

Step 4 - Select Store Flight History

    • the flight history log will be stored on the SD logs memory card and available for download as a CSV file.

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Explore More

Explore related articles for additional information

Skydio X10 Videos, Manuals, and Guides

 

Skydio, Inc. A0407

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