Skydio X10 Known Issues
Published: Updated:
Skydio X10 Controller version |
Asimov (39.186) |
Skydio X10 drone firmware version |
Asimov (39.237) |
Below is a list of known issues in the current Skydio X10 software. Review this list to understand limitations and stay informed. Our team is actively addressing these, and we encourage you to check back for updates as we resolve each issue.
KNOWN ISSUES
- In rare instances, you may encounter a V71: Media SD Issue fault on the gate screen. If this occurs, perform a factory reset (note that this will format both the Media SD card and the Logs SD card).
- When uploading a multi-battery 3D Scan via Media Sync, you may see an “Upload Failed” error on the Cloud portal, but the error will go away after a drone reboot. All critical scan media will be uploaded correctly. If the error does not go away, please reach out to Customer Support.
- While Trimble Business Center (version 2024.10) and DroneDeploy (version 2.604.0) support processing Skydio X10 Map Captures with RTK/PPK, corrections may result in geolocation errors that are larger than expected. Fixes from both platforms are expected in their future releases.
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- Please monitor the support resources of Trimble Business Center and DroneDeploy for updates on this issue.
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- Uploading Support Logs does not automatically upload RTK/PPK-specific data. When reaching out to Customer Support, you will need to copy files from the Media SD card and upload them to a file sharing service, such as Google Drive, for investigations. This may be needed for debugging PPK and RTK flights for customers without Media Sync.
- Terrain Following is currently unavailable with the RTK/PPK beta software, meaning reconstruction results may not be optimal for areas with large terrain elevation changes.
- The default Height Ceiling is set to 984 ft (300 m). To mitigate this, Factory Reset the X10 Controller to reset the default Height Ceiling to 400 ft (121 m).
- When using LiveU systems for controller connectivity (e.g., in patrol vehicles), ensure the LiveU is configured to Data Bridge > Multi-path mode, not Gateway mode.
- Gateway mode blocks the cellular communication between X10 and the X10 controller. The controller may show that it has internet access or be able to load maps, but it will fail to connect to the drone over cellular, and Fusion will show a disconnected status in the 5G section of the menu. This issue is under active investigation.
- Map coordinate labels or ADS-B telemetry labels for nearby aircraft may remain visible (e.g., the aircraft has left the area but the text label remains on-screen).
- This does not impact ADS-B functionality or alerting behavior. The issue is under investigation in collaboration with Mapbox.
- If the wireless connection between the drone and controller is lost, it may take several seconds longer than expected for the controller to reconnect over Ethernet.
- This delay does not indicate a loss of connectivity—Ethernet remains active during this time.
- The Start ReadyLink button may appear as an option when using Connect SL, but pressing it has no effect.
- This can occur when the drone's LTE modem is enabled but no SIM card is installed. To resolve this, disable the toggle called Drone Connect 5G in the Radio menu to allow Connect SL ReadyLinks to function as expected.
- The Drone Connect 5G toggle may flicker on and off when the drone contains an inactive or invalid SIM card.
- This only affects the on-screen UI and does not impact actual functionality.
- In high-interference areas, the connection may be degraded for several seconds when switching from Connect 5G to Connect SL.
- This occurs because ANI is temporarily lowered after switching to cellular. The issue resolves automatically after approximately 30 seconds.
- Using Connect Fusion prevents this behavior by keeping both links active.
- Rapidly switching between Connect SL and Connect 5G may cause the controller to appear offline.
- Wait at least five seconds between toggles to allow the new connection to fully establish.
- In rare cases, ReadyLink may be unavailable due to a failure to retrieve organization information from Skydio Cloud.
- Ensure the controller is connected to the internet and that the pilot, controller, and drone are all part of the same Cloud organization.
- If the issue persists, temporarily elevating the pilot’s role to Remote Pilot may help.
- Requests to send drone debug logs may occasionally fail without an error message.
- This can happen if the drone is slow to respond or temporarily rejects the request.
- If the logs do not appear, try sending them again.
- When piloting over Connect 5G, the Signal Strength Indicator may not update to reflect real-time link status.
- This does not impact flight performance but may cause confusion when monitoring SL availability.
- If an Over-the-Air (OTA) update fails, reboot both the drone and the controller before attempting again.
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- Drone software may fail during Step 2 of the update process. If this occurs, reboot both the drone and the controller and retry the update.
- You may experience an issue where you are unable to navigate past an Internet Connection Failed screen after having disconnected from WiFi or cellular data and then logging out or factory resetting. For mitigation steps, click here.
- If controls are transferred between Remote Flight Deck and an X10 Controller during flight, the flight history may not show the correct pilot.
- Controllers using Connect SL failed to establish a connection to X10 when using Channel 144 (DFS). If the system selected Channel 144, the controller would not connect the next time it was powered on, requiring a reboot to restore connectivity. Channel 144 has been removed from the available DFS channels to prevent this issue.
- Resolved an issue where the user email was displayed as unknown in postflight telemetry data, improving the reliability of uploading postflight telemetry data from the X10 Controller.
- Uploaded Support Logs displayed a failure notification, despite a successful upload. We have resolved the issue and improved the ability to upload Support Logs.
- After switching between Photo and Video modes, you may notice that recording begins automatically. Pressing the recording button will stop the recording.
- Pairing multiple Skydio X10 controllers to a single drone may result in poor connection during flight. Before pairing a new controller, unpair or power off the previous controller. Ensure you have unpaired the drone from a controller when it is idle charging.
- If a Media Sync is initiated via Ethernet while Skydio X10 is connected to a controller, the drone status in Skydio Cloud will be listed as “Online” rather than “Uploading.” The drone will still be actively uploading media, but the status in Skydio Cloud is incorrect. Power off the controller and then power cycle the drone to resolve the issue.
- On rare occasions, Skydio X10 may fail to connect to Skydio Cloud over cellular when it is powered on, even though cellular coverage is good in the area. In this case, the drone lights may never turn solid green. This issue can be resolved by rebooting the drone, which takes about 60 seconds. We are actively investigating the root cause of the issue.
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Skydio Inc., A0547
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