Flight logs allow our support team to troubleshoot any issues or questions you may have. Skydio will never review your videos or data without your permission. Do not reformat or factory reset your Skydio drone prior to contacting our support team.

[warning text="Powering off the drone immediately after a landing or a crash will result in missing data in the flight logs. Always allow your drone to complete post-flight operations before powering off. Removing, swapping, or altering file names on the media card will impact the availability of the flight logs. If the drone body or the cameras have been damaged in any way, please do not attempt to fly until Customer Support has investigated the logs and determined a resolution."]

To export vehicle logs: 

Step 1 - Power on and pair the drone and controller

Step 2 - Insert a USB-C memory drive into the rear port on the X10D vehicle

  • Ensure a USB-C memory drive is formatted to EXFAT
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Step 2 - Navigate to Global Settings > Information menu > Vehicle > Export Vehicle Logs to USB-C

  • The drone lights will breathe yellow to indicate an active log transfer
  • A Log Export message will display the percentage of export
  • When export is complete, the message Export Complete will display
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Step 3 - Remove the drive from the drone and insert it into a device to access the log files for submission to Skydio Support.

 

To export the controller or single flight logs:

Step 1 - Power on and pair the drone and controller

Step 2 - Select Global Settings > Information > Skydio Support Logs 

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Step 3 - Insert a USB-C memory drive into the port on the X10D controller

  • Ensure a USB-C memory drive is formatted to EXFAT

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Step 4 - Select Export to Drive

 

Step 5 - Select Flight to Upload or Send Controller Logs

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Select Flight to Upload: Select the individual flight you wish to export. Includes logs from a specified flight, organized by date and time.

  • The system will first download the flight data directly from X10D to the controller. This step may take a few minutes.
  • You will be alerted if the logs fail to load.
  •  

Send Controller Logs: to export controller logs.

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After selecting the logs, an upload status will display. 

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Step 3 - Remove the drive from the drone and insert it into a device to access the log files for submission to Skydio Support

[note]The Skydio Support Team will tell you which logs to export and send. If you need assistance, please reach out to: FedSupport@skydio.us[/note]

Explore More

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Skydio X10D Manuals, Guides, and Resources

 

Skydio, Inc.  A0586

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