Skydio X10 Wireless Priority Service (WPS)

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  1. Skydio
  2. Skydio X10
  3. Skydio Connect

Wireless Priority Service (WPS) is a federal program designed to give eligible agencies prioritized voice and data services in emergencies. Together with T-Mobile, Skydio is offering WPS to eligible customers in the US to receive priority access and preemption on T-Mobile’s nationwide network for their vehicle data connection.

Eligibility for WPS

An organization is eligible for WPS if they are a “Federal, state, local, and tribal police department, fire department, public safety answering point or 9-1-1 call center, EMS entity, essential healthcare provider or any other organization that uses telecommunication services necessary for the public health, safety, and maintenance of law and order.” (https://www.cisa.gov/resources-tools/services/wireless-priority-service-wps).

Benefits of WPS

Through WPS, eligible Skydio customers in the US receive priority access and preemption on T-Mobile’s nationwide cellular network for their vehicle data connection.

Offering data priority, WPS commits available network resources to the vehicle’s cellular connectivity to help maintain a minimum performance of 512 kbps, even in the most congested network environments, which can be enough to maintain connectivity and continue the mission.

Whether it’s a natural disaster, cyberattack, or even a large-scale public event, cellular networks can be overwhelmed. WPS ensures your leadership, operations, or field teams can fly missions when others can’t — a critical advantage in continuity and responsiveness.

How to set up WPS

Eligible organizations need to register with the DHS before they are allowed to use WPS

(https://www.cisa.gov/topics/emergency-communications/priority-services/how-to-enroll).

If you get T-Mobile WPS from Skydio, we handle everything end to end. Your vehicle will be shipped to you with a WPS  SIM card and WPS provisioned and activated, with zero disruption to your team.

Additional Resources

There are many additional resources available that explain the details and benefits of WPS. 

FAQ

[accordion heading="If I change carriers, does WPS follow me?"]

If you decide to fly on a different carrier other than T-Mobile after using WPS, you will need to discuss with your organizational point of contact (POC) how to enable WPS on the new carrier plan.

Enablement of WPS on T-Mobile through Skydio will not carry over to other carrier plans.

[/accordion]

[accordion heading="How do I enroll in WPS?"]

Each eligible organization has a POC that manages their organization’s WPS accounts. If the organization is already enrolled, a customer can contact their POC and discuss the Skydio WPS offering. CISA, the Cybersecurity & Infrastructure Security Agency, provides a form to locate a POC within the organization. If the organization is not currently enrolled, they can begin the enrollment process by calling the CISA Priority Telecommunications Service Center at 866-627-2255 or emailing ecd@cisa.dhs.gov.

[/accordion]

[accordion heading="How do I know if my organization is already enrolled?"]

You can find out if your organization is already enrolled and if you have a Point of Contact through the following form: https://www.gwids.cisa.gov/pocassistance/

Alternatively, you can contact the DHS directly through the contact information and phone numbers on the CISA Website on WPS: https://www.cisa.gov/resources-tools/services/wireless-priority-service-wps

[/accordion]

[accordion heading="Does WPS impact battery life or vehicle performance?"]

Not at all. There’s no impact on battery usage or performance because WPS is handled by the carrier network. Your vehicle doesn’t work harder—it just gets VIP access when needed.

[/accordion]

[accordion heading="Is there an additional charge to enroll in the federal WPS?"]

No, there is no additional charge for enrollment or use of the federal WPS program.

[/accordion]

[accordion heading="Is WPS compliant with our organization’s  IT policies?"]

WPS is a government-backed service (via DHS CISA and the FCC), and it operates within commercial carrier standards. It’s commonly used by federal, state, and local government agencies and is fully compliant with enterprise-grade policies. We’re happy to provide documentation for your IT team if needed.

[/accordion]

[accordion heading="Is WPS available for the Skydio X10 Controller?"]

Yes, the Skydio X10 Controller will be equipped with a WPS SIM card when purchased in combination with a WPS-enabled Skydio X10.

[/accordion]

[accordion heading="I recently purchased a X10 Gen 2 with WPS. Can I upgrade my X10 Controller to WPS?"]

No, unfortunately we cannot upgrade Skydio X10 Controllers that have already been shipped to customers.

[/accordion]

 

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