To optimize the performance of the flight system, it’s important that the organization inspects the equipment with the Dock cameras, keeps the system updated, and replaces propellers and batteries as-needed.
[info] Read the Inspection and Maintenance Intervals and Safety Guidelines. [/info]
Uploading Logs
When reaching out to Skydio Support for troubleshooting help, users may be required to upload logs to assist in diagnosing issues.
There are two different types of logs that can be uploaded:
Flight Support Logs contain data from a specific flight. If Pilots experience an issue during flight, such as a failed return to the Dock, they would upload a Flight Support Log.
Device Support Logs include debugging data from outside of a flight, such as failures to launch or device-specific issues (e.g., the Dock camera isn’t working). These logs help address issues that occur before or after flight.
How to upload a Flight Support Log
To upload a Flight Support Log, users should:
- Navigate to the Flight Systems Page (Fleet > Select the device)
- Scroll until they see Flight History (located under the Dock camera)
- Select the ellipsis (three dots)
- Select Upload Skydio Flight Support Log
How to upload a Device Support Log
To upload a Flight Support Log, users should:
- Open the Device Page (Settings > Devices or select the device from the Fleet page and the gear icon)
- From the Device Page, select the Settings tab (under the name of the Device)
- Within the Tools section, select the Upload button next to Upload Skydio Device Support Log
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