Updates from Skydio contain essential enhancements and fixes designed to improve performance and optimize flight controls and features for operating your Skydio X2D offline system, Enterprise Controller, and Dual Charger. You may use the same memory drive to update one system at a time or load the update onto several memory drives for simultaneous updates.

To update your Skydio X2D offline system, you will need a:

  1. Computer with an Internet connection
  2. USB-C memory drive authorized by command or IT Security and formatted to exFAT file system
  3. .zip containing the offline_ota folder with the X2D vehicle update
  4. .tar file Enterprise Controller or Enterprise Controller-S update

[note]If you need assistance with the update process, contact Fedsupport@Skydio.us[/note]

Update your Skydio Controller and X2D

Step 1 - Extract the .zip file contents
Step 2 -
Insert the USB-C memory drive into your computer

Step 3 - Copy the folder named offline_ota onto the root level of your drive

    • so that it is not contained inside any other folders

Step 4 - Copy the .tar file to the root level of your memory drive

    • There will be two items on the root level of your memory drive: a folder titled offline_ota and a .tar file
    • safely eject the drive from your computer

Step 5 - Power on the controller

Step 6 - Ensure that your media is decrypted

    • Insert the encryption key into the USB-C port on the vehicle to decrypt your media

Step 7 - Toggle on the RGB lights

    • The lights will provide insight into the update process

Step 8 - Insert the memory drive into the USB-C port on your controller

    • Select the INFO menu
    • Select Controller Update and Select Update
Step 9 - Navigate to the memory drive file folder
    • Select My Files
    • Select USB Storage 1 and the Controller Flashpack.Tar file and Done.
    • The update will begin and your controller may restart multiple times.
Screenshot_20240916-151749_My Files.jpg
Screenshot_20240916-153103_My Files.jpg

Step 10 - Remove the memory drive from the controller when the update is complete

Step 11 - Insert the memory drive into the USB-C port on the vehicle

Step 12 - Power on the vehicle

    • The update will begin automatically
    • The lights on your drone will pulse blue
    • The camera gimbal will disengage and go slack
    • The process may take several minutes
    • When the update is complete, the camera gimbal will re-engage
    • Leave the drive inserted in the vehicle for at least 60 seconds after the gimbal engages to ensure that any post-processing has fully completed

Step 13 - Remove the memory drive

Step 14 - Power cycle the vehicle and the controller, and allow to pair

Step 15 - Verify you have correctly installed the update:

    • Select the INFO menu
    • Select your drone name
    • Verify that the software version listed matches the software version provided by Skydio.

[accordion heading="Update your Skydio Dual Charger"]

[note]Do not try to update the Dual Charger unless you are instructed to by a Skydio representative.[/note]

Skydio will notify you if an update is available for your dual charger, these updates are rare.

To perform the update, you will need:

    • the Dual Charger
    • an updated Skydio X2D vehicle
    • two Skydio X2 batteries
    • the USB-C cable
DualCharger_full.png

Step 1 - Slide one battery onto the Dual Charger

Step 2 - Insert one battery onto a Skydio X2D vehicle 

Step 3 - Power on your drone by holding the power button for three seconds

Step 4 - Allow the vehicle to boot up fully

Step 5 - Connect the USB-C cable from the vehicle to your Dual Charger

    • The update will begin automatically
    • The lights on the battery attached to the charger will pulse blue for several seconds, and then the lights will turn off while the charger updates
    • The update process can take up to 5 minutes
    • The lights on the battery will turn green, indicating that the update is complete

Step 6 - Unplug the cable from the dual charger and the vehicle

[/accordion]

[accordion heading="Format the memory drive to exFAT"]

To format on a Windows computer:

Step 1 - Insert the drive into your computer

Step 2 - Open your file explorer and navigate to your memory drive

Step 3 - Right-click and select Format

Step 4 - From the drop-down menu, select exFAT

Step 5 - Select Start

Step 6 - Select OK when prompted with the final confirmation message

To format on a Mac computer:

Step 1 - Insert the memory drive into your computer

Step 2 - Open your disk utility >Select View >Show all devices

Step 3 - Select the drive you wish to format

Step 4 - Select Erase

Step 5 - Input the name of the device

Step 6 - Select exFAT under format

Step 7 - Select the default or Master Boot Record for scheme

Step 8 - Select Erase

Step 9 - Select Done when the formatting is complete

[note] When you format a memory drive, everything will be permanently deleted. Ensure you have any critical data backed up on a separate device before formatting.[/note]

[/accordion]

Explore More

How to use Skydio Fleet Manager for Offline Drones to update your X2D

 

 Skydio, Inc. A0475

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