You can export your flight logs and upload them so that the support team can troubleshoot any issues or questions you may have. To do so, you may either upload your drone logs directly to Customer Support or export them to a flash drive. We recommend uploading to the Skydio Support cloud as the preferred method for exporting flight logs for a quicker assessment of your issue. Skydio will never review your videos or data without your permission. Do not reformat or factory reset your Skydio drone prior to contacting our support team.

[warning]Powering off the drone immediately after a landing or a crash will result in missing data in the flight logs. Always allow your drone to complete post-flight operations before powering off. Removing, swapping, or altering file names on the media card will impact the availability of the flight logs.[/warning]

Quick Steps

To export and upload flight logs:

Step 1 - Ensure your Controller is fully charged, as you cannot export and charge your Controller simultaneously. 

Step 2 - Select the INFO menu

Step 3 - Select Settings 

Step 4 - Select Flight Logs 

X2-user_guide-maintenance-flight_logs-5__X2D_info_tab_.png

Step 5 - If exporting to drive - insert a USB flash drive into the Controller

Step 6 - Select Export to drive

             OR Upload to cloud

Step 7 - If you selected Export to Drive - navigate to the USB drive folder you want to export your flight logs to

X2-user_guide-maintenance-flight_logs-2__X2E_cloud_drive-b_.png

Step 8 - Select Allow

You will be prompted to select between exporting a Single Flight or All Controller Logs:

X2-user_guide-maintenance-flight_logs-3__single_controller_.png

Single Flight - Includes all logs from a specified flight. This option will show you the history of all flights, organized by date and time. Select the flight to upload.

    • If you export a Single Flight, the system will first download the flight data directly from your drone to the Controller. This step may take a few minutes. You will be alerted if the logs fail to load. When completed, the logs automatically export to the inserted USB flash drive or Skydio Cloud.
All Controller Logs - Export all flight logs saved on the Controller from all flight history. This option allows you to sync logs whether you are connected to the vehicle.
After selecting the type of flight logs you wish to export, a loading screen will display the export status. Once complete, your logs will be listed on the flash drive and organized in folders that match the flight IDs. 

[note text="The Skydio Support Team will tell you which logs to upload."] 

You may also save your flight history as a CSV file:

Save flight information to a flight_log.csv file in the root folder of the media SD card containing the following flight data:

    • Vehicle name
    • Flight ID
    • Launch latitude/longitude and time
    • Land latitude/longitude and time

Step 1 - Select the INFO menu

Step 2 - Select your device

CSV_file.jpg

Step 3 - Select Flight History File

Step 4 - Select Store Flight History

    • the flight history log will be stored on the SD logs memory card and available for download as a CSV file.
flight_history_file.jpg

Explore More

Explore related articles for additional information

Skydio Software and Operator Manuals

How to customize buttons on the Skydio Enterprise Controller

 

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