How to upload or export Skydio flight logs using the Enterprise Controller

Published: Updated:

  1. Skydio
  2. Skydio 2/2+ Enterprise
  3. Flying Skydio 2/2+ Enterprise

[warning]Powering off the drone immediately after a landing or a crash will result in missing data in the flight logs. Always allow your drone to complete post-flight operations before powering off. Removing, swapping, or altering file names on the media card will impact the availability of the flight logs. If the drone body or the cameras have been damaged in any way, please do not attempt to fly until Customer Support has investigated the logs and determined a resolution.[/warning]

[info] This article refers to the flight log process for Skydio 2/2+ and Skydio X2. For detailed information, visit How to upload or export Skydio X10 support logs. [/info]

Quick Steps

To export and upload flight logs:

Step 1 - Power on your drone and Enterprise Controller

Ensure your Enterprise Controller is fully charged, as you cannot export and charge your Controller simultaneously. 

Step 2 - Select the INFO menu

Step 3 - Select Settings 

Step 4 - Select Skydio Support Logs 

 CS_X2_INFO_Support_Logs_1_UI.jpg

Step 5 - If exporting to drive - insert a USB flash drive into the Controller

Step 6 - Select Export to drive

             OR Upload to cloud

Step 7 - If you selected Export to Drive - navigate to the USB drive folder you want to export your flight logs to

 CS_X2_INFO_Support_Logs_2_UI.jpg

Step 8 - Select between exporting a Single Flight or All Controller Logs:

 CS_X2_INFO_Support_Logs_4_UI.jpg

Send Single Log - Includes all logs from a specified flight. This option will show you the history of all flights, organized by date and time. Select which individual flight you wish to upload.

    • If you are exporting a Single Flight, the system will first download the flight data directly from the drone to the Controller. This step may take a few minutes. You will be alerted if the logs fail to load. When completed, the logs will automatically export to the inserted USB flash drive or Skydio customer support.

If you have Skydio Media Sync visit How to export a single flight CSV file from Skydio Cloud for detailed information.

CS_X2_INFO_Support_Log_Single_5_UI.jpg
Send All Logs - Export all flight logs saved on the Controller from all flight history. This option allows you to sync logs whether or not you are connected to the vehicle. CS_X2_INFO_Support_Logs_3_UI.jpg
After selecting the type of flight logs you wish to export, a loading screen will display the export status. Once complete, your logs will be listed on the flash drive and organized in folders that match the flight IDs. 

[note text="The Skydio Support Team will tell you which logs to upload."] 

You may also save your flight history as a CSV file:

Save flight information to a flight_log.csv file in the root folder of the media SD card containing the following flight data:

    • Vehicle name
    • Flight ID
    • Launch latitude/longitude and time
    • Land latitude/longitude and time

Step 1 - Select the INFO menu

Step 2 - Select your device

 CSV_file.jpg

Step 3 - Select Flight History File

Step 4 - Select Store Flight History

    • the flight history log will be stored on the SD logs memory card and available for download as a CSV file.
 flight_history_file.jpg

Explore More

Explore related articles for additional information

Skydio Software and Operator Manuals

How to customize buttons on the Skydio Enterprise Controller

 

Skydio, Inc. A0322

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