What should I do if I can't exit 3D Scan mode?

With the recent Skydio Enterprise App update, (version 24.2.0 (12) for iOS and 24.2.9 for Android), we introduced Map Capture (formerly called 2D GPS Capture) as part of your Skydio Autonomy Enterprise suite. With this addition, you will see a new button option on the FLY screen called Switch Modes.

• 3D Scan is the new mode that enables Map Capture flights

Before switching modes, you must ensure you have two microSD cards inserted. If you enter the 3D Scan mode without a second microSD card, you will be unable to return to the Skill mode.

[note] Our team is actively working to resolve the issue. [/note]

Unable to exit 3D Scan mode

If you have already switched modes without a second microSD card and are unable to return to Skills, you have two options:

• Insert a second microSD card
• Factory reset your drone

Insert a second microSD card

If you did not purchase a Skydio Enterprise Kit with both the Media Card and Logs Card pre-installed, you must purchase a second card and add it to your drone.

[note] We test with and strongly recommend using SanDisk Extreme (128 GB and 256 GB) microSD cards. [/note]

Step 1 - Remove the battery Gently pull the battery from the bottom of your drone.
Step 2 - Remove the black cover Flip the drone over and locate the Media Card slot. To the right of this, you’ll notice a black cover blocking access to the Logs Card. You will need to remove this. Carefully and slowly pull the bottom of the cover toward the camera. This will expose a plastic placeholder for the Logs Card. Gently push inward to dislodge the plastic insert.
Step 3 - Insert your SD card Gently push the card into place.

After inserting the second microSD card, you must format it.

Step 1 - Power on and connect to your drone Connect to your drone using the Skydio Enterprise app.
Step 2 - Navigate to the INFO tab
Step 3 - Select Manage Data Select your drone from the Devices list, then select Manage Data.
Step 4 - Select Format Logs Card Confirm formatting by selecting Delete.

Factory reset your drone

Factory Reset permanently deletes all flight data and files from your Skydio 2/2+ and phone, as well as resets all Skydio 2/2+ internal settings to factory defaults.

Step 1 - Power on and connect to your drone Connect to your drone using the Skydio Enterprise app.
Step 2 - Navigate to the INFO tab
Step 3 - Select Manage Data
Step 4 - Select Factory Reset This permanently deletes all flight data and files from your Skydio 2/2+ and phone, as well as resets all Skydio 2/2+ internal settings to factory defaults.

Explore More

How to use Map Capture

How to install SD cards for Skydio 3D Scan and Map Capture

How to erase flights and reformat your Skydio drone

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