How to upload Skydio 2/2+ Enterprise support logs
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To assist our team in troubleshooting any issues or questions, we may ask you to send logs or data from your drone to Customer Support. Please note that we may need to review your videos and/or flight data to help us determine the root cause of any issues. We will never review your videos or data without your permission.
[warning text="If the drone body or the cameras have been damaged in any way, please do not attempt to fly until Customer Support has investigated the logs and determined a resolution."]
[note] If you are using the Skydio Enterprise Controller, follow the steps in this article for uploading or exporting logs. [/note]
Quick Steps
To access and upload the logs from your Skydio 2/2+ flight:
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Step 1 - Launch the Skydio Enterprise app and connect to your Skydio 2/2+ |
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Step 2 - Select the INFO menu Step 3 - Scroll down and select Skydio Support Logs |
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Step 4 - Select Upload to Cloud Skydio customer support |
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Step 5 - Select Send a Single Log or Send All Logs |
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Single Log lists all logs organized by date and time. Select an individual flight you wish to upload.
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All Logs exports all flight logs saved on the controlling device from all flight history.
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Explore More
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Skydio, Inc. A0323
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