To assist our team in troubleshooting any issues or questions, we may ask you to send logs or data from your drone to Customer Support. Please note that we may need to review your videos and/or flight data to help us determine the root cause of any issues. We will never review your videos or data without your permission.
[warning text="If the drone body or the cameras have been damaged in any way, please do not attempt to fly until Customer Support has investigated the logs and determined a resolution."]
[warning]Powering off the drone immediately after a landing or a crash will result in missing data in the flight logs. Always allow your drone to complete post-flight operations before powering off. Removing, swapping, or altering file names on the media card will impact the availability of the flight logs.[/warning]
To access and upload the logs from your Skydio 2/2+ flight:
Step 1 - Launch the Skydio Enterprise app and connect to your Skydio 2/2+
Step 2 - Select the INFO menu
Step 3 - Scroll down and select Skydio Support Logs
Step 4 - Select Upload to Cloud Skydio customer support
Step 5 - Select Send a Single Log or Send All Logs
Single Log lists all logs organized by date and time. Select an individual flight you wish to upload.
If you are exporting a Single Flight, the system will first download the flight data directly from Skydio 2/2+ to the controlling device.
This step may take a few minutes. You will be alerted if the logs fail to load. When completed, the logs will automatically begin exporting to Skydio Customer Support.