When will my Skydio 2 ship? What batch is my order in?
Due to the COVID-19 Coronavirus pandemic, our local manufacturing in California has temporarily halted operations. All of our employees have been advised by the state of California to stay home to prevent the spread of COVID-19 as part of the statewide Shelter in Place directive, which is active through at least early May. We’re closely monitoring these developments, but please note that we are unable to fulfill any Skydio orders at this time. For more information on this statewide directive, please see this page.
We appreciate your patience and understanding during this time, and we sincerely hope that you and your loved ones are safe and healthy. Our Skydio Support team is here if you have any questions or need any help.
Reservation pre-orders for production batches 1, 2 and 3 are sold out. Currently, reservation orders are for production batch 4 (see below for rough timeframes for each batch, and note that the above Shelter in Place directive has an impact on these estimates).
Roughly, here are the timeframes for each batch:
- Batch 1 (reservation orders beginning with 6): Orders completed.
- Batch 2 (reservation orders beginning with 7): Orders completed.
- Batch 3 (reservation orders beginning with 8): Completing orders depending on when it's safe for our California manufacturing team to return to work, hopefully mid-May.
- Batch 4 (reservation orders beginning with 9): Completing orders beginning in the 3rd quarter of 2020.
Note: Batch 1 reservation order numbers begin with a 6, batch 2 with 7, batch 3 with 8, and batch 4 with 9. When a customer completes their reservation and/or adds accessories, they'll get a new order number. And that order number begins with the current batch prefix (hence the larger value, see "My friend..." below).
How do I get started with Skydio 2?
Check out our quick tutorial video below to learn more and be sure to visit this page for all the details on Getting Started with Skydio 2 (and Skydio accessories)!
My friend got an email to complete their purchase, but their order number is a larger number than mine? WTF?
Skydio 2 reservation order numbers are "batched" (see "When will my Skydio 2 ship?", above) but beyond that first digit, they in no way indicate a sequence. We are sending out emails to invite the next people in line to complete their purchases and will continue to do so for each batch as drones come off our manufacturing line and are ready to ship out.
We're working like crazy to get these awesome drones out the door to you! Thanks for your patience. We think it's worth it.
While you wait, might we suggest a little light reading? Getting Started with Skydio 2
Someone who already got their drone posted their order number online and it was a way larger number than my order number? What gives?
See above. Ultimately, the numbers in no way indicate a sequence. When a customer completes their reservation and/or adds accessories, they'll get a new order number. And that order number begins with the current batch prefix (hence the larger value).
We know it might seem a bit confusing, but the key point is that the reservation order number is different than what folks get when they finish buying their Skydio 2 or accessories. Apologies for any confusion around that!
I live outside the US or Canada. Can I buy Skydio products?
We currently only sell and ship to the US (excluding US territories) and Canada, but hope to expand to other countries soon. Skydio 2 is not currently certified for use outside of the US and Canada.
Is the $100 deposit refundable?
Yep. Any time before your order ships, you may contact us to arrange a refund of your deposit.
What comes with my Skydio 2? Does it come with a case too?
- One battery, two additional propellers (one of each type beyond the four required to fly), one USB (type C) cable for charging and data transfer, and one USB (type C) wall adapter for charging.
- This all comes in a convenient, custom-fit, durable hardshell carrying case for transport.
- Accessories like Beacon and Controller are sold separately (see below).
- See this article for more details.
What comes with the Pro Kit upgrade? How much does it cost?
Protect your drone and all the accessories you need to get the job done. The Pro Kit Upgrade comes with everything listed below (Skydio 2 drone is not included with the Pro Kit upgrade):
- 1 Rugged Case
- 1 Controller
- 1 Beacon
- 1 Skydio-branded tablet mount for Controller
- 3 Extra Batteries
- 1 Pair of Extra Propellers
- 1 Dual Battery Charger
- 1 128GB SanDisk Extreme microSD Card
- 1 SD Card Laptop Adapter
- 1 Microfiber Lens Cloth
- Skydio Premier Support
The Pro Kit upgrade is priced at $1500 and is expected to ship in December.
What are the shipping options for my purchase?
Skydio offers free UPS Ground shipping (for US orders), and free UPS Economy International shipping for orders shipping to Canada. Upgraded shipping options are not currently available. All shipments require a signature at delivery.
How can I buy Skydio accessories?
You’ll have an opportunity to add other Skydio 2 accessories at time of full payment.
How much will Skydio accessories cost?
- Controller is sold for $149
- Beacon is sold for $149
- Extra Skydio batteries are sold for $99 each
- Extra Skydio propeller sets are sold for $29 each
Will Skydio 2 sell out of accessories by the time my drone is ready to ship?
Even though demand has been high, we don't foresee any issues with accessory inventory, but if any constraints should develop, we’ll prioritize accessory orders to better accommodate the first folks in line.
Are Skydio 2 or the accessories waterproof?
No. We recommend caution when flying over water. Beacon can be easily protected with third-party water sports cases or straps, much in the same way that you would protect a non-waterproof phone.
Controller looks like the Parrot Anafi controller - what's that all about?
We partnered with Parrot for our Skydio Controller, and yes, it is the same hardware that comes with the Anafi. However, the Controller is pre-loaded with Skydio software, and is set up to be used exclusively with Skydio 2. It won't be compatible with the Anafi, nor will an Anafi controller be compatible with Skydio 2.
To learn more about Controller, check out this section of our site.
Does Skydio offer repairs for Skydio 2?
We do offer repair evaluations for out-of-warranty collisions or other events that fall outside of our safety and usage guidelines. If your Skydio 2 requires repair, just reach out to our support team for assistance.
What is Skydio 2’s top speed?
36 mph either in fully autonomous or manual control modes.
What is Skydio 2’s flight time?
23 minutes on a single battery. Check out this article for details.
What are the Skydio 2 camera specifications?
The Skydio 2 camera is based around a Sony’s IMX577 1/2.3” 12.3MP CMOS sensor and is capable of filming in 4K60 with 13 stops of dynamic range. Check out our specs page for more info.
Can I use an ND filter on the main camera lens of Skydio 2?
Yes! The bezel of the main camera was designed to support ND filters. We sell a set that is precisely engineered for the Skydio 2 with a seamless magnetic connection. More details on the PolarPro Cinema Series ND Filter set:
- Includes ND8, ND16, and ND32 filters to cover a majority of lighting conditions.
- Strong Magnetic HotSwap System lets you quickly switch out filters.
- Cinema Series Glass features a low refractive index, color neutrality, and outstanding clarity.
- Includes a magnetic filter case for fast filter access.
How high can Skydio 2 fly?
How does Skydio use GPS?
What methods of payment can I use to buy stuff from the Skydio shop?
What is the warranty on my purchase?
What is your return policy?
Can I have my order shipped to a PO box?
No, UPS does not deliver to PO box addresses.
How are taxes calculated for my purchase?
For shipments within the US, tax rates are determined by state or county. For shipments to Canada, there is no tax charged at the point of sale, but your shipping agent may charge tax at the border.
Do I have to create an account to buy something from the Skydio shop?
No account required, but you can opt-in to receive further emails and communication from the team at Skydio.
How do I track my order?
After your order has shipped, we’ll send you an email (or a text) with a tracking number.
What about Skydio R1?
Our first autonomous drone, Skydio R1, has completely sold out and is no longer shipping. Reserve our next-generation drone, Skydio 2 now!
I have other questions. How do I reach out if I need help?
Check out our related articles for additional help. If you have any other questions or need help, just contact us.