Order and Warranty Questions

When will my Skydio 2+ ship?

Currently, Skydio 2+ ships within 10-15 business days of placing your order. 

I live outside the US or Canada. Can I buy Skydio products?

We currently only sell and ship to the US (excluding US territories) and Canada, but hope to expand to other countries soon.

Skydio is working hard to expand into international markets but currently only offers Skydio drones to consumers in the United States and Canada.

However, Skydio drones and our integrated software solutions - Skydio Autonomy Enterprise, 3D Scan, and Cloud are available in Australia and New Zealand for Enterprise and Public Sector customers only. That does not include consumer households.

If you're an ANZ Enterprise or Public Sector customer, please visit our ANZ-specific Skydio website for more information and links to contact our sales team.

Skydio 2/2+ is not currently certified for use or warrantied for consumer use outside of the US and Canada.

What comes with my Skydio 2+ Starter Kit? Does it come with a case too?

  • One battery, two additional propellers (one of each type beyond the four required to fly), one USB (type C) cable for charging and data transfer, and one USB (type C) wall adapter for charging.
  • This all comes in a convenient, custom-fit, durable hardshell carrying case for transport.
  • Accessories like Beacon and Controller are sold separately (see below).
      • Also note that the Skydio 2+ Starter Kit does not come with a microSD card (and requires that microSD card for operation). SanDisk Extreme microSD Cards are sold separately on our store, and are also included with any of the upgrade kits available.
  • See this article for more details.

What comes with the Pro Kit upgrade? How much does it cost?

Protect your drone and all the accessories you need to get the job done. The Pro Kit upgrade comes with everything listed below (Skydio 2 drone is not included with the Pro Kit upgrade):

  • 2 additional batteries
  • 1 Beacon
  • 1 Joystick Controller
  • 1 tablet adapter for Joystick Controller
  • 1 Dual Charger
  • 1 Pro Case
  • 1 SD Card
  • 1 set of PolarPro ND Filters
  • 1 additional set of spare propellers
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How many batteries are in the Pro Kit upgrade?

The Pro Kit upgrade comes with 2 extra batteries (+1 with Skydio 2/2+ Starter Kit) to speed up delivery and reduce shipment costs. Three batteries is the maximum allowed to avoid the dangerous goods classification which would impose additional inspection and result in longer delivery times. You can purchase additional batteries a la carte.

What are the shipping options for my purchase?

Skydio offers free UPS Ground shipping (for US orders), and free UPS Economy International shipping for orders shipping to Canada. Upgraded shipping options are not currently available. All shipments require a signature at delivery.

Controller looks like the Parrot Anafi controller - what's that all about?

We partnered with Parrot for our Skydio Controller, and yes, it is the same hardware that comes with the Anafi. However, the Controller is pre-loaded with Skydio software, and is set up to be used exclusively with Skydio 2/2+. It won't be compatible with the Anafi, nor will an Anafi controller be compatible with Skydio 2/2+.
To learn more about Controller, check out this section of our site.

Can I use an ND filter on the main camera lens of Skydio 2/2+?

Yes! The bezel of the main camera was designed to support ND filters. We sell a set that is precisely engineered for the Skydio 2 with a seamless magnetic connection. More details on the PolarPro Cinema Series ND Filter set:

  • Includes ND8, ND16, and ND32 filters to cover a majority of lighting conditions.
  • Strong Magnetic HotSwap System lets you quickly switch out filters.
  • Cinema Series Glass features a low refractive index, color neutrality, and outstanding clarity.
  • Includes a magnetic filter case for fast filter access.

What methods of payment can I use to buy stuff from the Skydio shop?

See this article for details.

What is the warranty on my purchase?

See this article for details.

What is Skydio Care?

Skydio Care is a protection plan that provides comprehensive coverage for accidental damage from collisions, water, and loss, saving you up to 70% on replacement costs. Designed to supplement the Skydio Limited Warranty, Skydio Care ensures that you enjoy flying your Skydio 2+ with greater peace of mind. Skydio Care offers leveled coverage that includes:

  • 1-year plan - up to 2 replacements
  • 2-year plan - up to 3 replacements
  • Enterprise - up to 3 replacements

To learn more visit: What is Skydio Care?

Does Skydio offer repairs for Skydio 2/2+?

If you have Skydio Care for your Skydio 2+, you are covered for accidental damage from collisions, water, and loss. To learn more visit: What is Skydio Care?

We also offer repair evaluations for out-of-warranty collisions or other events that fall outside of our safety and usage guidelines. If your Skydio 2 or Skydio 2+ requires repair, just reach out to our support team for assistance.

What is your return policy?

See this article for details.

Can I have my order shipped to a PO box?

No, UPS does not deliver to PO box addresses.

How are taxes calculated for my purchase?

For shipments within the US, tax rates are determined by state or county. For shipments to Canada, there is no tax charged at the point of sale, but your shipping agent may charge tax at the border.

Do I have to create an account to buy something from the Skydio shop?

No account is required, but you can opt-in to receive further emails and communication from the team at Skydio.

How do I track my order?

After your order has shipped, we’ll send you an email (or a text) with a tracking number.

I have other questions. How do I reach out if I need help?

Check out our related articles for additional help. If you have any other questions or need help, just contact us.

 

Product Questions

How do I get started with Skydio 2/2+?

Check out our quick tutorial video below to learn more and be sure to visit this page for all the details on Getting Started with Skydio 2 (and Skydio accessories)!

Also be sure to check out our Skydio Flight School series of videos!

What if I crash my Skydio 2/2+?

Skydio 2/2+ is designed to be tough enough for minor bumps, scratches, and collisions that do not result in a crash. If you experience a collision or incident during flight, inspect for damage to the chassis, propeller blades, gimbal, camera, and battery before flying again. Always clean your camera lenses pre-flight.

Read What to do if my Skydio 2 crashes? for more detailed information.

What is in the latest Skydio update?

We're committed to continually improving our products. Check out our Skydio 2/2+ Release Notes for information about our latest update!

What is the flight time of Skydio 2/2+?

27 minutes on a single Skydio 2+ battery, OR 23 minutes on a single Skydio 2 battery.

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Skydio 2+ battery is compatible with both Skydio 2+ and Skydio 2.

Skydio 2 battery is compatible with both Skydio 2 and Skydio 2+.

Check out this article for details.

How can I tell the difference between a Skydio 2+ battery and a Skydio 2 battery?

Check the label on the battery—a Skydio 2+ battery label will say "Skydio 2+" at the top.

Skydio 2+ Battery Label

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How high can Skydio 2/2+ fly?

See this article for details.

How does Skydio use GPS?

See this article for details.

What is the top speed of Skydio 2/2+?

36 mph either in fully autonomous or manual control modes.

What are the Skydio 2/2+ camera specifications?

The Skydio 2/2+ camera is based around a Sony’s IMX577 1/2.3” 12.3MP CMOS sensor and is capable of filming in 4K60 with 13 stops of dynamic range. Check out our specs page for more info.

Are Skydio 2/2+ or the accessories waterproof?

No. We recommend caution when flying over water. Skydio Beacon can be easily protected with third-party water sports cases or straps, much in the same way that you would protect a non-waterproof phone.

Explore More

What comes with the Skydio 2 Starter Kit?

How high can Skydio 2 fly?

How long can I fly Skydio 2/2+?

 

If you have questions or need additional support—feel free to reach out! Skydio Support

  

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