Overview

Skydio 2/2+ is designed to be tough enough for minor bumps, scratches, and collisions that do not result in a crash. That said, we know that things happen and we’re here to help.

If you have Skydio Care for your Skydio 2+, you are covered for accidental damage from collisions, water, and loss. To learn more visit: What is Skydio Care?

We also offer repair evaluations for out-of-warranty collisions or other events that fall outside of our safety and usage guidelines. If your Skydio 2 or Skydio 2+ requires repair, reach out to our support team for assistance.

 

Quick Steps

Avoid collisions

To ensure a successful and safe flight, read your drone operator manual before flying and always follow the Skydio Safety and Operating Guidelines.

 

In the event of a crash

If you experience a collision or incident during flight, inspect your drone for damage to the:

  • cameras
  • propeller blades
  • chassis
  • gimbal
  • battery
Inspection results What to do

If your propellers are damaged

replace them with the spares in your kit.

If there is damage to the cameras, chassis, or gimbal

do not fly—contact Skydio Support for next steps. If you have Skydio Care, you may submit a claim for a replacement drone.

If everything looks okay

contact Skydio Support to report the incident BEFORE attempting to fly again.

 

Skydio Care for Skydio 2+

If you damage your Skydio 2+ and wish to take advantage of one of your Skydio Care replacements, visit skydio.com/care to submit a Skydio Care claim.

 

Skydio Repair Program

Skydio offers an out-of-warranty repair evaluation if your Skydio 2/2+ is damaged and in need of repair.

There is a $150 repair evaluation that covers:

  • shipping of the damaged drone to our repair facility
  • evaluation of the damage

The fee is credited towards the balance of any final repair costs, which will be quoted after the evaluation is completed. Final repair costs for Skydio 2 or 2+ will likely not exceed $850 (pre-tax).

 

To determine if the damage is covered under warranty, we may require you to send flight logs or other data from your drone or the Skydio app to Skydio to verify the cause of the crash.  Do not reformat or factory reset your Skydio drone prior to contacting our support team. See Skydio Warranty for additional details.

 

note_icon.png Important: Disregarding the Safety Guidelines could result in damaging your Skydio product in a way that renders it ineligible for warranty coverage. If you are not flying safely and your Skydio 2/2+ is damaged, we may not be able to help you.

 

If you have questions or need additional support—feel free to reach out! Skydio Support

 

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