Before flying, please read through all of the guidance and suggestions at skydio.com/safety, as well as the User Guides (available on this page), where you’ll find best practices, links to additional content, and regulatory information to enhance safety as well as your overall experience with your Skydio drone.
Important note: Disregarding the safety instructions above could result in damaging your Skydio product in a way that renders it ineligible for warranty coverage. Meaning, if you aren’t flying safely and your Skydio drone is damaged, we may not be able to help you.
Skydio 2 is designed to be tough enough for minor bumps, scratches, and some collisions that don’t result in crashes, but if an unexpected collision or other incident happens during a flight, you’ll want to check your drone for damage before flying again. This check should include thoroughly cleaning all of the cameras, replacing any damaged propellers, plus removing and inspecting the battery to check for dents or other damage.
Should a crash or collision occur which disables your Skydio drone, please contact our support team. We’ll get to the bottom of the issue and do our best to make it right.
Be sure to contact us BEFORE you fly your drone again, even if it appears that your drone is still ok to fly!
For any warranty claims, we may require you to send flight logs or other data from your drone or the Skydio 2 app to Skydio to verify what happened during the crash (Our support team can provide assistance with the process of sending flight logs). Do not reformat or factory reset your Skydio drone prior to contacting our support team. See our warranty for additional details.
Skydio 2 Repair Program
Note that we do offer repair evaluations for out-of-warranty collisions or other events that fall outside of our safety and usage guidelines.
For Skydio 2, there is a $150 repair evaluation fee that also covers shipping of the damaged drone to our repair facility.
This repair evaluation fee is also credited towards the balance of any final repair costs, which will be quoted after the evaluation is completed.
Just reach out to our support team for assistance if your Skydio 2 requires repair.
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