Skydio 2/2+ is designed to be tough enough for minor bumps, scratches, and collisions that do not result in a crash. That said, we know that things happen and we’re here to help.
If you have Skydio Care for your Skydio 2+, you are covered for accidental damage from collisions, water, and loss. To learn more visit: What is Skydio Care?
We also offer repair evaluations for out-of-warranty collisions or other events that fall outside of our safety and usage guidelines. If your Skydio 2 or Skydio 2+ requires repair, reach out to our support team for assistance.
Avoid collisions
To ensure a successful and safe flight, read your drone operator manual before flying and always follow the Skydio Safety and Operating Guidelines.
In the event of a crash
If you experience a collision or incident during flight, inspect your drone for damage to the:
- cameras
- propeller blades
- chassis
- gimbal
- battery
| Inspection results |
What to do |
|
If your propellers are damaged
|
replace them with the spares in your kit. |
|
If there is damage to the cameras, chassis, or gimbal
|
do not fly—contact Skydio Support for next steps. If you have Skydio Care, you may submit a claim for a replacement drone. |
|
If everything looks okay
|
contact Skydio Support to report the incident BEFORE attempting to fly again. |
Skydio Care for Skydio 2+
If you damage your Skydio 2+ and wish to take advantage of one of your Skydio Care replacements, visit skydio.com/care to submit a Skydio Care claim.
Skydio Repair Program
Skydio offers an out-of-warranty repair evaluation if your Skydio 2/2+ is damaged and in need of repair.
There is a $150 repair evaluation that covers:
- shipping of the damaged drone to our repair facility
- evaluation of the damage
The fee is credited towards the balance of any final repair costs, which will be quoted after the evaluation is completed. Final repair costs for Skydio 2 or 2+ will likely not exceed $850 (pre-tax).
[info]To increase the speed of our repair service, you will receive a different vehicle than the one you sent in for repair.[/info]
To determine if the damage is covered under warranty, we may require you to send flight logs or other data from your drone or the Skydio app to Skydio to verify the cause of the crash. Do not reformat or factory reset your Skydio drone prior to contacting our support team. See Skydio Warranty for additional details.
[caution]Disregarding the Safety Guidelines could result in damaging your Skydio product in a way that renders it ineligible for warranty coverage. If you are not flying safely and your Skydio 2/2+ is damaged, we may not be able to help you.[/caution]
Explore More
What is Skydio Care?
Skydio Safety and Operating Guidelines
How to upload your Skydio 2/2+ support logs to Customer Support
Skydio, Inc. A0064