Consumer Drone Offering FAQ
[accordion heading="Why is Skydio 2+ no longer available to purchase in the Skydio Shop?"]
We have discontinued the sale of Skydio 2+ drones for consumers. The Skydio 2+ Enterprise kit will remain available for Enterprise and Public Sector customers. This means that we will no longer offer the following product kits:
- Skydio 2+ Starter Kit
- Skydio 2+ Sports Kit
- Skydio 2+ Cinema Kit
- Skydio 2+ Pro Kit
[accordion heading="Has Skydio stopped production of Skydio 2+?"]
[accordion heading="Is Skydio abandoning the consumer market?"]
While Skydio does not have new drones available for sale to our consumer customers, we are committed to supporting all those who have previously purchased our products. Please see a message from our CEO here.
[accordion heading="Will there ever be another Skydio drone offering for consumers?"]
We are not able to share any updates about our future product roadmap. Please sign up for emails or follow us on social media to keep up to date on new product developments and other announcements.
[accordion heading="What about accessories?"]
Accessories for Skydio 2/2+ are available for purchase at shop.skydio.com
- Can I still buy a new Beacon or Controller?
- Yes, Skydio Beacons and Controllers are available for purchase at shop.skydio.com
- What if I need a new battery?
- Skydio Batteries are available for purchase at shop.skydio.com
- What if I need new propellers?
- Skydio propellers are available for purchase at shop.skydio.com
[accordion heading="Will Skydio still provide on-drone RID for consumers with drones manufactured before Sept 2022?"]
Skydio has enabled Remote ID on drones produced on or before September 16, 2022, by means of a software update (and label) with no hardware changes required.
Please reference this help article for additional information.
[accordion heading="Will Skydio still provide bug-fix releases?"]
New releases will be made available for existing customers, where relevant. We always strive to deliver a high-quality experience for all customers.
[accordion heading="Is Skydio giving up on their consumer customers?"]
We remain committed to every customer who has purchased a Skydio 2 or 2+ drone. We assure you that we will continue to provide software and customer support for existing customers. We will also continue to honor all valid warranty terms, Skydio Care and drone repairs.
[accordion heading="Will there be changes to customer support for consumers?"]
Skydio is committed to supporting all of our customers. Please reach out to our support staff via firstname.lastname@example.org should you require any product support. Support is available 7 days a week.
[accordion heading="I have Skydio Care for my Skydio 2/2+. Is anything changing with regard to my Skydio Care entitlements?"]
Nothing is changing for Skydio Care customers. Skydio Care customers can file claims per usual at skydio.com/care. Please reach out to email@example.com if you have any concerns.
[accordion heading="Does this impact enterprise sales availability?"]
Enterprise sales and availability will not be affected. Please contact firstname.lastname@example.org to learn more about how Skydio can support your enterprise or public sector use case.
[accordion heading="How much longer will you sell Skydio 2+ to enterprise customers?"]
We do not have an end date for Skydio 2+ availability for Enterprise customers.
[accordion heading="I am a small business and am interested in purchasing a Skydio 2+ Enterprise Kit. Am I still able to make a purchase?"]
Yes, please contact Skydio’s Sales team and a Sales Representative will help you with your request.
[accordion heading="What if my Skydio 2/2+ requires repairs?"]
Skydio will continue in-warranty repairs. Please refer to Skydio’s one year limited warranty to learn more about eligible repairs. Out of warranty repairs will be considered while supplies last. If you have purchased a Skydio Care one year or two year plan, you may refer to the Skydio Care terms of service for additional coverage details.
Order and Warranty Questions
When will my Skydio 2+ ship?
Currently, Skydio 2+ ships within 3-5 business days of placing your order.
I live outside the US or Canada. Can I buy Skydio products?
We currently only sell and ship to the US (excluding US territories) and Canada, but hope to expand to other countries soon.
Skydio is working hard to expand into international markets but currently only offers Skydio drones to consumers in the United States and Canada.
However, Skydio drones and our integrated software solutions - Skydio Autonomy Enterprise, 3D Scan, and Cloud are available in Australia and New Zealand for Enterprise and Public Sector customers only. That does not include consumer households.
If you're an ANZ Enterprise or Public Sector customer, please visit our ANZ-specific Skydio website for more information and links to contact our sales team.
Skydio 2/2+ is not currently certified for use or warrantied for consumer use outside of the US and Canada.
What comes with my Skydio 2+ Starter Kit? Does it come with a case too?
- One battery, two additional propellers (one of each type beyond the four required to fly), one USB (type C) cable for charging and data transfer, and one USB (type C) wall adapter for charging.
- This all comes in a convenient, custom-fit, durable hardshell carrying case for transport.
- Accessories like Beacon and Controller are sold separately (see below).
- Also note that the Skydio 2+ Starter Kit does not come with a microSD card (and requires that microSD card for operation). SanDisk Extreme microSD Cards are sold separately on our store, and are also included with any of the upgrade kits available.
- See this article for more details.
What comes with the Pro Kit upgrade? How much does it cost?
Protect your drone and all the accessories you need to get the job done. The Pro Kit upgrade comes with everything listed below (Skydio 2 drone is not included with the Pro Kit upgrade):
How many batteries are in the Pro Kit upgrade?
The Pro Kit upgrade comes with 2 extra batteries (+1 with Skydio 2/2+ Starter Kit) to speed up delivery and reduce shipment costs. Three batteries is the maximum allowed to avoid the dangerous goods classification which would impose additional inspection and result in longer delivery times. You can purchase additional batteries a la carte.
What are the shipping options for my purchase?
Skydio offers free UPS Ground shipping (for US orders), and free UPS Economy International shipping for orders shipping to Canada (Duty Paid). Upgraded shipping options are not currently available. All shipments require a signature at delivery.
Controller looks like the Parrot Anafi controller - what's that all about?
We partnered with Parrot for our Skydio Controller, and yes, it is the same hardware that comes with the Anafi. However, the Controller is pre-loaded with Skydio software, and is set up to be used exclusively with Skydio 2/2+. It won't be compatible with the Anafi, nor will an Anafi controller be compatible with Skydio 2/2+.
To learn more about Controller, check out this section of our site.
Can I use an ND filter on the main camera lens of Skydio 2/2+?
Yes! The bezel of the main camera was designed to support ND filters. We sell a set that is precisely engineered for the Skydio 2 with a seamless magnetic connection. More details on the PolarPro Cinema Series ND Filter set:
- Includes ND8, ND16, and ND32 filters to cover a majority of lighting conditions.
- Strong Magnetic HotSwap System lets you quickly switch out filters.
- Cinema Series Glass features a low refractive index, color neutrality, and outstanding clarity.
- Includes a magnetic filter case for fast filter access.
What methods of payment can I use to buy stuff from the Skydio shop?
What is the warranty on my purchase?
What is Skydio Care?
Skydio Care is a protection plan that provides comprehensive coverage for accidental damage from collisions, water, and loss, saving you up to 70% on replacement costs. Designed to supplement the Skydio Limited Warranty, Skydio Care ensures that you enjoy flying your Skydio 2+ with greater peace of mind. Skydio Care offers leveled coverage that includes:
- 1-year plan - up to 2 replacements
- 2-year plan - up to 3 replacements
- Enterprise - up to 3 replacements
To learn more visit: What is Skydio Care?
Does Skydio offer repairs for Skydio 2/2+?
If you have Skydio Care for your Skydio 2+, you are covered for accidental damage from collisions, water, and loss. To learn more visit: What is Skydio Care?
We also offer repair evaluations for out-of-warranty collisions or other events that fall outside of our Safety and Operating Guidelines. If your Skydio 2 or Skydio 2+ requires repair, just reach out to our support team for assistance.
What is your return policy?
Can I have my order shipped to a PO box?
No, UPS does not deliver to PO box addresses.
How are taxes calculated for my purchase?
For shipments within the US, tax rates are determined by state or county. For shipments to Canada, there is no tax charged at the point of sale, but your shipping agent may charge tax at the border.
Do I have to create an account to buy something from the Skydio shop?
An account is only required for the purchase of Skydio Care, but you can opt-in to receive further emails and communication from the team at Skydio by subscribing to our newsletter.
How do I track my order?
After your order has shipped, we’ll send you an email (or a text) with a tracking number.
I have other questions. How do I reach out if I need help?
Check out our related articles for additional help. If you have any other questions or need help, just contact us.
How do I get started with Skydio 2/2+?
Check out our quick tutorial video below to learn more and be sure to visit this page for all the details on Getting Started with Skydio 2 (and Skydio accessories)!
Also be sure to check out our Skydio Flight School series of videos!
What if I crash my Skydio 2/2+?
Skydio 2/2+ is designed to be tough enough for minor bumps, scratches, and collisions that do not result in a crash. If you experience a collision or incident during flight, inspect for damage to the chassis, propeller blades, gimbal, camera, and battery before flying again. Always clean your camera lenses pre-flight.
Read What to do if my Skydio 2/2+ crashes? for more detailed information.
What is in the latest Skydio update?
We're committed to continually improving our products. Check out our Skydio 2/2+ Release Notes for information about our latest update!
What is the flight time of Skydio 2/2+?
27 minutes on a single Skydio 2+ battery, OR 23 minutes on a single Skydio 2 battery.
Skydio 2+ battery is compatible with both Skydio 2 and Skydio 2+.
Skydio 2 battery is compatible with both Skydio 2 and Skydio 2+.
Check out this article for details.
How can I tell the difference between a Skydio 2+ battery and a Skydio 2 battery?
Check the label on the battery—a Skydio 2+ battery label will say "Skydio 2+" at the top.
Skydio 2+ battery Label
How high can Skydio 2/2+ fly?
How does Skydio use GPS?
What is the top speed of Skydio 2/2+?
36 mph either in fully autonomous or manual control modes.
What are the Skydio 2/2+ camera specifications?
The Skydio 2/2+ camera is based around a Sony’s IMX577 1/2.3” 12.3MP CMOS sensor and is capable of filming in 4K60 with 13 stops of dynamic range. Check out our specs page for more info.
Are Skydio 2/2+ or the accessories waterproof?
No. We recommend caution when flying over water. Skydio Beacon can be easily protected with third-party water sports cases or straps, much in the same way that you would protect a non-waterproof phone.
Skydio, Inc. A0185
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