How to upload a flight log from Skydio Cloud to customer support

Published: Updated:

  1. Skydio
  2. Skydio Cloud
  3. Using Skydio Cloud

Upload a single flight log to customer support from Skydio Cloud Fleet Manager on-demand

    • Upload easily using Media Sync 
    • Uploading Skydio Support Logs using the controlling device is still supported

[info text="Upload Single Flight log requires a Media Sync license and a network connection."] 

Quick Steps

Log in cloud.skydio.com

    • enter your email address

    • enter the verification code sent to your email address

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Initiate sync from your vehicle to Skydio Cloud

Step 1 - Attach the battery to the vehicle
Step 2 - Power on the vehicle
Step 3 - Sign in to the Skydio Enterprise app or controller using your Skydio Cloud organization registered email address and password. 
Step 4 - Ensure the mobile device and/or controller is connected to a wireless network. Visit How to add a wireless network to Skydio Cloud for detailed instructions.

Step 5 - Sync your Skydio Cloud features

    • Select INFO
    • Select your drone
    • Select Cloud Settings
  1. Select Download features from Cloud to sync from Skydio Cloud to your controlling device.
  2. Select Sync Settings to Drone to sync Skydio Cloud settings from your controlling device to your drone.
 CS_CLD_sync_settings_UI.jpg

Step 6 - Connect to the drone

    • The mobile application will send network credentials when connected.  At this point, the drone will connect to the Skydio Cloud using the configured networks. This process only needs to be done once per drone. 

Step 7 - Plug in the USB-C cable to power

    • Media Sync to Skydio Cloud is triggered when the vehicle is connected to power
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Visit How to use Media Sync in Skydio Cloud for additional information.

Step 8 - Select the drone and flight that you want the logs from on Skydio Cloud Fleet Manager

Step 9 - Select the ellipses next to the date and time of the flight

Step 10 - Select Upload Skydio Support Log

upload_flight_logs1.png

Explore More

Explore related articles for additional information

Media Sync Troubleshooting

Manage your media in Skydio Cloud

Getting Started with Skydio Cloud

How to use Fleet Manager

 

 Skydio, Inc. A0361

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