Skydio Shop FAQ

[accordion heading="My link to set up my account expired, what do I do?"]

1. Visit skydio.com/shop
2. Select Forgot your password?
3. Enter the username provided in your welcome email
4. You will receive an email with a link to set your password
5. Select the link in the email and set your new password

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[accordion heading="Can you provide the status of my order?"]

Please contact Skydio Support with your Sales Order Number provided on your Order Confirmation email.

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[accordion heading="I'm tax exempt. Why am I being charged tax?"]

Skydio may not have your Tax-Exemption Certificate on file. In that case, please reach out to your

Skydio Account Executive with a valid exemption certificate so it can be uploaded in the system.

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[accordion heading="How do I set up my account for accessory purchase?"]

Please reach out to your Skydio Account Executive to set up your account.

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[accordion heading="How do I get my account unlocked?"]

Please reach out to your Skydio Account Executive to unlock your account.

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[accordion heading="Can I cancel my order?"]

Orders and payment obligations are non-cancelable and fees paid are non-refundable. Quantities purchased cannot be decreased during any applicable License Term or Subscription Term.

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[accordion heading="Can I purchase a product and ship it to another company?"]

If you need to purchase a product on behalf of another company, please contact your Skydio Account Executive.

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[accordion heading="Can I purchase a product and ship it internationally?"]

If you need to purchase a product on behalf of another company, please contact your Skydio Account Executive.

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[accordion heading="Can I use my own shipping carrier?"]

If you would like to use your own carrier please contact your Skydio Account Executive.

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[accordion heading="Can I purchase via PO?"]

Any transactions using a Purchase Order (PO) must be placed through your Skydio Account Executive.

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[accordion heading="Can I receive a quote for the products in my cart?"]

If a quote is required for purchase please contact your Skydio Account Executive.

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[accordion heading="I want to purchase more than 5 of an item, what should I do?"]

If you need to purchase more than the maximum quantity limit, please contact your Skydio Account Executive.

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[accordion heading="I want to split my purchase—I need 2 products in 2 weeks and the other 3 products in 3 months, is this possible?"]

Currently requested delivery dates are not obtained at the time of purchase online. If you need products at specific dates please contact your Skydio Account Executive.

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[accordion heading="I can't find my tracking information for my order, what do I do?"]

Please contact Skydio Support with your Sales Order number provided on Order Confirmation Screen email and ask for tracking information.

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[accordion heading="I didn't receive my package, what should I do?"]

Please contact Skydio Support with your Sales Order number and specify that you order has not been received.

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[accordion heading="When should I expect to receive my package?"]

If you need an estimate before your purchase on when a product could be received please contact your Skydio Account Executive. If you need confirmation after your purchase please contact Skydio Support with your Sales Order number.

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[accordion heading="Are my purchased items covered under warranty?"]

Skydio products are covered under a limited one (1) year warranty.

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[accordion heading="I'm receiving an error when entering my credit card information, what should I do?"]

Please contact Skydio Support for assistance. If this is an urgent purchase, please contact your Skydio Account Executive.

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[accordion heading="I can't find the product I'm looking for, how do I purchase it?"]

If a product is not available for purchase online please contact your Skydio Account Executive.

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[accordion heading="I received the wrong product, what do I do?"]

Please contact Skydio Support with your Sales Order number provided on your order confirmation email and specify you have received the wrong product.

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Skydio, Inc. A0455