What is Skydio Premier Support?

Overview

UPDATE JAN 4, 2022: Skydio Premier Support is no longer available for purchase. To learn about our new Skydio Care protection plan for Skydio 2+ visit: What is Skydio Care? and Skydio Care Frequently Asked Questions

With Skydio Premier Support, your one-year warranty becomes a two-year commitment. We'll offer you our priority tier of customer service so that if you need help with an issue, you can get in contact with us right away.

If something should go wrong with your Skydio drone, just contact your Premier Support team, who will prioritize your request immediately.  Once the Skydio team has determined the root cause of your issue, if hardware replacement is necessary, the Premier Support plan offers you the option of advanced exchange replacement for in-warranty issues*. With advanced exchange replacement for in-warranty issues, we will send you a replacement drone and a return box for the faulty one - this minimizes downtime and keeps your business flying.

[note]*US/CANADA ONLY. Note that for out-of-warranty issues, Skydio offers repair options. Please see this article for more detail: What if my Skydio drone crashes?[/note]

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