We may need to review your videos and/or flight data to help us determine the root cause of any issues you experienced. If you have any objection to this, please let the Customer Support team know. We will never review your videos or data without your permission.
Uploading Beacon Logs
To upload your Beacon logs:
Step 1 - Power on Beacon
Step 2 - Connect to Beacon WiFi
Open the available WiFi network options on your mobile device and connect to the Beacon WiFi network.
The network name and password are located on the back of Beacon.
Step 3 - Navigate to INFO > Support
In the Skydio App, the INFO tab is located on the bottom right of your screen. Scroll until you see the section titled Support.
Step 4 - Select Flight Logs
Step 5 - Select Upload Single Flight
This shows you available flight logs. Select the flight in question and Beacon will begin the upload process.
NOTE: iOS users will have to leave the Skydio App and connect to an available WiFi network to complete the upload process for any flight logs. Optionally, you can choose to upload over your cellular network if no WiFi network is available.
If you have questions or need additional support—feel free to reach out to Customer Support.