Overview

To assist our support team and better troubleshoot your questions, we may require you to send logs or other data from your Beacon to our customer support team.

Do not reformat or factory reset your Skydio drone prior to contacting our support team.

See our warranty terms page for additional details. 

CS_Info_callout_icon.jpg We may need to review your videos and/or flight data to help us determine the root cause of any issues you experienced. If you have any objection to this, please let the support team know. We will never review your videos or data without your permission.

Uploading flight logs

To upload your Beacon flight logs:

Step 1 - Power on Beacon CS_BCN_media_ill_turn-on.png

Step 2 - Connect to Beacon Wifi

Open the available Wifi network options on your mobile device and connect to the Beacon Wifi network.

The network name and password are located on the back of Beacon.

 

Step 3 - Navigate to INFO > Support

In the Skydio app, the INFO tab is located on the bottom right of your screen. Scroll until you see the section titled Support

CS_BCN_media_UI_upload-logs1_anno.png

Step 4 - Select Flight Logs

CS_BCN_media_UI_upload-logs2_anno.png

Step 5 - Select Upload Single Flight

This shows you available flight logs. Select the flight in question and Beacon will begin the upload process.

 

CS_BCN_media_UI_upload-logs3.png
CS_Note_callout-icon__1_.jpg NOTE: iOS users will have to leave the Skydio app and connect to an available WiFi network to complete the upload process for any flight logs. Optionally, you can choose to upload over your cellular network if no WiFi network is available.

Explore More

If you have questions or need additional support—feel free to reach out! Skydio Support

How to charge and update Skydio Beacon

Overview of Skydio Beacon controls

How to pair the Skydio Beacon with your devices

Access Skydio 2/2+ Manuals and Guides

 

 © 2021 Skydio, Inc. All rights reserved A0191

Was this article helpful?