Media is not syncing to Skydio Cloud

Have you purchased Media Sync? 

Skydio Media Sync requires an additional license. To purchase Skydio Cloud, Media Sync contact a Skydio Sales Representative

Have you configured your Skydio Cloud Account?

You will need to configure your Skydio Cloud account before you can use Media Sync. See Getting Started with Skydio Cloud. Any media captured prior to configuring your Skydio Cloud will not sync. 

    • After you have configured your Skydio Cloud, turn on your controller or launch Skydio Enterprise app, ensure that you are connected to a wireless network so that the controller or mobile device receives the new settings information from Skydio Cloud.
    • Connect the Controller or mobile device to the drone to ensure that your cloud settings are transferred to your drone.
    • Fly and capture media and your media will automatically sync when you connect to power.
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Ensure that the media that you are trying to upload was captured after the configuration steps were completed—footage from before this point will not upload to the cloud.

Have you connected to a wireless network?

Select Settings >Network >Add New Network

    • input SSID - the name of your wireless network
    • input the password - you can modify the SSID but not the password. If the password is incorrect you will need to delete the network and add it again.

For more information and detailed instructions see: How to Add a Network 

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Skydio X2 must be connected to a 5 GHz network to sync media (U-NII-1 and U-NII-3 bands)

Have you selected the media you want to upload?

Select what is automatically uploaded when the vehicle has internet connectivity. Select Settings >Media Upload

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Is the vehicle claimed in Skydio Cloud?

View your vehicles on Skydio Cloud in Settings > Devices > Vehicles

3D Scan media is not in Skydio Cloud

Have you purchased Skydio 3D Scan? 

Skydio 3D Scan requires an additional license. To purchase contact a Skydio Sales Representative

Is the vehicle connected to power?

Uploading/syncing your media will not take place unless the vehicle is connected to power.

Have you selected the media you want to upload?

Select what is automatically uploaded when the vehicle has internet connectivity. Select Settings >Media Upload >3D Scan Data

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Unable to log in to Skydio Cloud

Go to cloud.skydio.com

    • enter your email address
    • enter the verification code sent to your email address

CS_Note_callout-icon.jpg Ensure that you are logging in to your mobile device with the same email address that has been provisioned on Skydio Cloud.

 

My vehicle is not online

The vehicle will display Online when it is connected to power and has successfully connected to the Cloud.

If you have questions or need additional support—feel free to reach out! Skydio Support

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