Have you purchased Media Sync?

Skydio Media Sync requires an additional license. To purchase Skydio Cloud, Media Sync contact a Skydio Sales Representative

Have you set up your Skydio Cloud Account?

You will need to configure your Skydio Cloud account before you can use Media Sync. See Getting Started with Skydio Cloud. Any media captured prior to configuring your Skydio Cloud will not sync. 

Have you synced your drone to Skydio Cloud?

Step 1 - Attach the battery to the drone
Step 2 - Power on the drone
Step 3 - Sign in to the controlling device using your Skydio Cloud organization registered user name and password. 
Step 4 - Ensure the controlling device is connected to a wireless network

Step 5 - Sync your Skydio Cloud features

    • Select INFO
    • Select your drone
    • Select Cloud Settings
    • Select Download features from Cloud to sync from Skydio Cloud to your device
    • Select Sync Settings to Drone to sync Cloud settings to your drone
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You may also force a SYNC

    • Select the INFO menu
    • Select your organization under Account
    • Select SYNC

You will only need to complete this step one time. 

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Step 6 - Connect to the drone

    • The mobile application will send network credentials when connected. At this point, the drone will be able to connect to the Skydio Cloud using the configured networks. This process only needs to be done one time per drone. 

[note text="Ensure that the media that you are trying to upload was captured after the configuration steps were completed—footage from before this point will not upload to the cloud."]

Have you connected to a wireless network?

Select Settings >Network >Add New Network

    • input SSID - the name of your wireless network
    • input the password - you can modify the SSID but not the password. If the password is incorrect you will need to delete the network and add it again.

For more information and detailed instructions see: How to Add a Network 

[caution text="Skydio X2 and Skydio 2+ must be connected to a 5GHz network to sync media (U-NII-1 and U-NII-3 bands)."]

Is the vehicle claimed in Skydio Cloud?

View your vehicles on Skydio Cloud in Settings > Devices > Vehicles

Have you purchased Skydio 3D Scan? 

Skydio 3D Scan requires an additional license. To purchase contact a Skydio Sales Representative

Is the vehicle connected to power?

Uploading/syncing your media will not take place unless the vehicle is connected to power.

Have you selected the media you want to upload?

Select what is automatically uploaded when the vehicle has internet connectivity. Select Settings >Media Upload >3D Scan Data

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Is your Internet upload speed at least 3 Mbps?

Upload speed refers to how quickly your device can send data to another device on the internet. Uploading photos or videos to Skydio Cloud will make use of your upstream bandwidth. An Internet upload speed of at least 3 Mbps is considered by the FCC to be high-speed Internet. However, the larger the files (long videos and multiple photos) the longer it will take for your media to sync. 

Did you remove the SD card?

Your media will not sync to Skydio Cloud if you remove the media memory card and alter the file names or change the file order. 

Does Fleet Manager status display media uploading?

Fleet Manager will display a status bar next to your drone when your media is syncing and alert you when your Media Sync is complete. 
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If you have questions or need additional support—feel free to reach out! Skydio Support

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