Below are some of the common questions you may have when troubleshooting Skydio Cloud Media Sync issues. If these tips aren't resolving your particular issue, please use the contact form linked below this page to reach out to our Support Team.

I can't access Media Sync

Skydio Media Sync requires an additional license. To purchase Skydio Cloud, Media Sync contact a Skydio Sales Representative

How do I set up my Skydio Cloud account?

You will need to configure your Skydio Cloud account before using Media Sync. See Getting Started with Skydio Cloud. Any media captured prior to configuring your Skydio Cloud will not sync. 

Why isn't my media in Skydio Cloud

You will need to claim your vehicles in Skydio Cloud. Visit How to manage devices and batteries in Skydio Cloudfor detailed instructions.

You will also need to sync your Skydio Cloud features from your controlling device. Visit, How to Sync your Drone to Skydio Cloud for detailed instructions.

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[note text="Ensure that the media that you are trying to upload was captured after the configuration steps were completed—footage from before this point will not upload to the cloud."]

Why isn't Media Sync over Ethernet working?

Media Sync over Ethernet is NOT supported when the drone currently has 5G Flight Enabled. To use Media Sync over Ethernet, the drone disable 5G Flight. 

Why can't I sync my media over WiFi?

Select Settings >Network >Add New Network

    • input SSID - the name of your wireless network
    • input the password - you can modify the SSID but not the password. If the password is incorrect, you must delete the network and add it again.

For more information and detailed instructions, see: How to Add a Network 

[caution text="Skydio X2 and Skydio 2+ must be connected to a 5GHz network to sync media (U-NII-1 and U-NII-3 bands)."]

Media Sync Error Indicator

When initiating a Media Sync, a yellow flashing light indicates an unsuccessful connection to the saved network in Skydio Cloud. An error message will display on your controlling device to help troubleshoot an unsuccessful connection.

  • No Network Found: an issue occurred while connecting to your network
  • Authentication Failure: an issue occurred while signing in to your network
  • Connection Timed Out: your drone was unable to connect to Skydio Cloud

Uploading/syncing your media over WiFi will not occur unless the vehicle is connected to power.

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Why isn't the media I captured uploading?

Select what is automatically uploaded when the vehicle has internet connectivity. Select Settings >Media Upload >3D Scan Data

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What do my upload speeds need to be?

Upload speed refers to how quickly your device can send data to another device online. Uploading photos or videos to Skydio Cloud will use your upstream bandwidth. The FCC considers an Internet upload speed of at least 3 Mbps high-speed Internet. However, the larger the files (long videos and multiple photos), the longer it will take for your media to sync. 

What upload speeds can I expect using Media Sync over WiFi?

Skydio Media Sync transfer speeds have been increased up to 60 Mbps over WiFi and up to 500 Mbps (megabits/sec)* or more over Ethernet.**

Example upload times:

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*Note that megabits per second (Mbps) is the standard unit of measure for network speed but is different than the standard unit of measure for file size, which is megabytes (MB). To calculate your expected speed in megabytes per second (MB/s), you can divide your Mbps speed by 8. E.g., 80 Mbps = 10 MB/s (megabytes/sec). To calculate expected upload times for a given file, you can divide the file’s size in MB and divide it by your network speed in MB/s.

**Media Sync performance is limited by your overall network performance and several other factors, including network congestion and data throttling. Performance over WiFi is further impacted by router strength, distance to the router, wireless noise, and other wireless factors.

What upload speeds can I expect using Media Sync over Ethernet?

Skydio Media Sync transfer speeds have been increased up to 60 Mbps over WiFi and up to 500 Mbps (megabits/sec)* or more over Ethernet.**

Example upload times:

ethernet.png

*Note that megabits per second (Mbps) is the standard unit of measure for network speed but is different than the standard unit of measure for file size, which is megabytes (MB). To calculate your expected speed in megabytes per second (MB/s), you can divide your Mbps speed by 8. E.g., 80 Mbps = 10 MB/s (megabytes/sec). To calculate expected upload times for a given file, you can divide the file’s size in MB and divide it by your network speed in MB/s.

**Media Sync performance is limited by your overall network performance and several other factors, including network congestion and data throttling. Performance over WiFi is further impacted by router strength, distance to the router, wireless noise, and other wireless factors.

What adapters can I use for Media Sync over Ethernet?

Skydio Media Sync transfer speeds have been increased up to 60 Mbps over WiFi and up to 500 Mbps (megabits/sec) or more over Ethernet. The supported Ethernet table lists known and tested adapters, other adapters may work.

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Did you remove the SD card?

Your media will not sync to Skydio Cloud if you remove the media memory card, alter the file names, or change the file order. 

Does Fleet Manager status display media uploading?

Fleet Manager will display a status bar next to your drone when your media is syncing and alert you when your Media Sync is complete. 
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Is Media Sync in a persistent uploading state?

When the SD media card has over 5000 files, it will cause Media Sync to go into an uploading state indefinitely and never complete (though it should upload the vast majority of files). Delete old files from the SD media card.

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