How to upload flight telemetry to Skydio Cloud

Published: Updated:

  1. Skydio
  2. Skydio Cloud
  3. Getting Started Skydio Cloud

 

The Skydio Cloud dashboard provides access to flight telemetry uploaded to Skydio Cloud. You will need to configure your Skydio Cloud account and enable Data Capture before you can view flight telemetry. See Getting Started with Skydio Cloud to set up your Skydio Cloud account.

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Enable Data Capture

You only need to complete these setup steps once. Once configured, your drone will always upload telemetry after flight.

Step 1 - Enable Data Capture:

    • Sign in to Skydio Cloud
    • Select Settings
    • Scroll down to Data Capture
    • Toggle GPS & Telemetry ON

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[info] If GPS & Telemetry are toggled off the flight path and other telemetry data will not display on the flight screen.[/info]

Step 2 - Attach the battery to your Skydio drone and power ON

Step 3 - Sign in to the Skydio Enterprise app, Enterprise Controller, or Skydio X10 Controller using your Skydio Cloud organization registered username and password. 

    • Ensure that your controlling device is connected to the internet (cellular or wireless network)

Step 4 - Sync your Skydio Cloud features

    • Select the INFO/Information menu
    • Select your drone
    • Select Cloud Settings
  1. Select Download features from Cloud to sync from Skydio Cloud to your controlling device.
  2. Select Sync Settings to Drone to sync Skydio Cloud settings from your controlling device to your drone.
  3.  
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[info]You can sync flight telemetry using Media Sync. Visit How to use Media Sync in Skydio Cloud for detailed information.[/info]

Upload telemetry data post flight

Step 1 - Sync flight telemetry post-flight

    • After completing a flight, allow the flight telemetry to transfer from the drone to your controlling device. This may take up to a few minutes based on the number and lengths of the flights.
    • Connect your controller to the Internet and your flight telemetry will sync to Skydio Cloud

Step 2 (optional) - Manually sync and upload files to Skydio Cloud

    • Select the Reports menu
    • Select Flights 
    • Locate the flight you want to view

View flight telemetry in Skydio Cloud

Select the Reports menu then select Flights. Locate the flight you want to view

  • View Flight visible - flight telemetry is available and will be listed under More Details 
  • View Flight not visible - no flight telemetry has been uploaded

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[info] The pilot who initially launched the drone will be listed as the pilot for that flight in Skydio Cloud. If the drone was commandeered by a second pilot in Remote Flight Deck or by another controller (Skydio X10 only), only the initial pilot will be listed. [/info]

[info] Skydio drone stores telemetry for a limited number of flights at a time. Ensure you are syncing your drone to the controller and controller to the Internet regularly (at least every 6 flights for Skydio 2+ and every 5 flights for X2) to avoid missing telemetry. Flight telemetry must be uploaded to Skydio Cloud before it is available for API integration.[info]

 

Troubleshooting

Unable to log in to Skydio Cloud

Go to cloud.skydio.com

    • enter your email address

    • enter the verification code sent to your email address

[info text="Ensure that you are logging in to your mobile device with the same email address that has been provisioned on Skydio Cloud."] 

Have you set up your Skydio Cloud?

You will need to configure your Skydio Cloud account before you can upload flight telemetry. See Getting Started with Skydio Cloud. Any media captured prior to configuring your Skydio Cloud will not sync. 

[info text="Ensure that the flight telemetry that you are trying to upload was captured after the configuration steps were completed—footage from before this point will not upload to the cloud."] 

Is your device/controller connected to the Internet?

Ensure that you are connected to the Internet or cellular data.

Is the vehicle claimed in Skydio Cloud?

Vehicles are not automatically associated with an organization, you will need to claim the vehicles that you want in your fleet:

Step 1 - Select Settings

Step 2 - Select Devices

Step 3 - Select Claim Device

Step 4 - Enter vehicle WiFi (eg Skydio2: - xxxx)

The vehicle tab displays a list of associated vehicles' ID 

[info]You cannot claim a vehicle associated with another organization. You cannot delete a vehicle. If you receive this error message  or need to delete a vehicle, contact Skydio Customer Support[/info]

Cloud features will not sync

Sync your Skydio Cloud features

    • Select the INFO menu
    • Select your drone
    • Select Cloud Settings
    1. Select Download features from Cloud to sync from Skydio Cloud to your controlling device.
    2. Select Sync Settings to Drone to sync Skydio Cloud settings from your controlling device to your drone.

CS_CLD_config_menu_UI.jpg

Flight recording is not displayed

Uploading the flight recording will not occur unless you have purchased Media Sync, selected the type of media you want to upload, and connect your drone to power. Visit Skydio Cloud Media Sync for more information. 

  Skydio, Inc. A0184

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