Overview

The Skydio Cloud dashboard provides access to flight telemetry uploaded to Skydio Cloud. You will need to configure your Skydio Cloud account and enable Data Capture before you can view flight telemetry. See Getting Started with Skydio Cloud to set up your Skydio Cloud account.

Cloud_Fleet_management.png

Quick Steps

Step 1 - Enable Data Capture:

    • Sign in to Skydio Cloud
    • Select Settings
    • Scroll down to Data Capture
    • Toggle GPS & Telemetry ON
telemetry.jpg

CS_Note_callout-icon.jpg

If GPS & Telemetry is toggled off the flight path and other telemetry data will not display on the flight screen

Step 2 - Attach the battery to your Skydio drone and power ON

Step 3 - Sign in to the Skydio Enterprise app or Enterprise Controller using your Skydio Cloud organization registered user name and password. 

    • Ensure that your controlling device is connected to a wireless network

Step 4 - Sync your Skydio Cloud features

    • Select INFO
    • Select your drone
    • Select Cloud Settings
  1. Select Download features from Cloud to sync from Skydio Cloud to your controlling device.
  2. Select Sync Settings to Drone to sync Skydio Cloud settings from your controlling device to your drone.
  3.  
CS_CLD_config_menu_UI.jpg

Step 5 - Sync flight telemetry post-flight

    • Connect your controlling device to the drone
    • Allow the flight telemetry to transfer from the drone to your controlling device. This may take up to a few minutes based on the number and lengths of the flights.
    • Connect to the Internet and your flight telemetry will sync to Skydio Cloud

Step 6 - View flight telemetry in Skydio Cloud:

    • Select the Reports menu
    • Select Flights 
    • Locate the flight you want to view

View Flight visible - flight telemetry is available and will be listed under More Details 

View Flight not visible - no flight telemetry has been uploaded

telemetry_from_reports_page.jpg

 

CS_Note_callout-icon.jpg Flight telemetry must be uploaded to Skydio Cloud before it is available for API integration.

Troubleshooting

Unable to log in to Skydio Cloud

Go to cloud.skydio.com

    • enter your email address
    • enter the verification code sent to your email address

CS_Note_callout-icon.jpg Ensure that you are logging in to your mobile device with the same email address that has been provisioned on Skydio Cloud.

Have you set up your Skydio Cloud?

You will need to configure your Skydio Cloud account before you can upload flight telemetry. See Getting Started with Skydio Cloud. Any media captured prior to configuring your Skydio Cloud will not sync. 

CS_Note_callout-icon.jpg

Ensure that the flight telemetry that you are trying to upload was captured after the configuration steps were completed—footage from before this point will not upload to the cloud.

Is your device/controller connected to the Internet?

Ensure that you are connected to the Internet or cellular data.

Is the vehicle claimed in Skydio Cloud?

Vehicles are not automatically associated with an organization, you will need to claim the vehicles that you want in your fleet:

Step 1 - Select Settings

Step 2 - Select Devices

Step 3 - Select Claim Device

Step 4 - Enter vehicle WiFi (eg Skydio2: - xxxx)

The vehicle tab displays a list of associated vehicles' ID 

CS_Note_callout-icon.jpg

You cannot claim a vehicle that is associated with another organization. You cannot delete a vehicle. If you receive this error message  or need to delete a vehicle contact Skydio Customer Support

Cloud features will not sync

You can force a SYNC

    • Select the INFO menu
    • Select your organization under Account
    • Select SYNC

You will only need to complete this step one time. 

  •  
CLD_Axon_INFO_UI.png CLD_Axon_INFO_SYNC_UI.png

Flight recording is not displayed

Uploading the flight recording will not take place unless you have purchased Media Sync, selected the type of media you want to upload, and connected your drone to power. Visit Skydio Cloud Media Sync for more information. 

 

If you have questions or need additional support—feel free to reach out! Skydio Support

 © 2022 Skydio, Inc. All rights reserved A0184

Was this article helpful?