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Welcome!

Welcome to our regular Skydio dispatch, where we share our best practices, expert product knowledge, sales tips, and customer-facing support skills. This newsletter will bring you the latest news and updates, plus we’ll answer any feedback or open questions you’ve submitted via the Skydio Partner Portal.

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Latest News + Updates

With our February Software Release for X10, we've enabled full X10 operations over cellular connectivity! Note that flight over 5G Cellular is only available if you’ve purchased an X10 system with Skydio Connect 5G and a subscription to Skydio Remote Flight Deck with Skydio Connect 5G. To learn more, visit:

 

Did you know?

Our Enterprise Flight School series of videos has been recently refreshed with a number of new assets added, including this helpful focus on bridge inspection using Skydio autonomy:

 

Support Tip of the Month

Setting up your Contingency and Lost Connection Behaviors before you fly is one the single most important steps you can take as a Skydio pilot to ensure your peace of mind. Here are some resources to help you quickly and easily take those steps as a best practice before every mission:

How to set Return and Lost Connection behaviors on Skydio X10

How to set Return Behaviors on your Skydio 2/2+ Enterprise

How to set Return Behaviors on your Skydio X2E

 

Q + A

Question: Does Skydio publish and maintain public Notices to Operators?

Answer: Yes! To better ensure our customers have access to critical safety information, Skydio will publish NTOs as needed. Those important safety notifications are always shared with operators via email, as well as our Skydio Cloud platform, and can be found and browsed here on our Skydio Support Site:

 

Skydio Successes of the Month

PG&E operates one of the largest and most advanced drone-based equipment inspection programs in the world and recently became the first utility in California to begin conducting fully remote drone operations for electric system inspections using Skydio drones. Check out this video to learn more:

 

Your Feedback

We want to hear from you! If you have a non-urgent topic or question you’d like addressed in our next Partner Newsletter, feel free to submit your feedback via the Skydio Partner Portal. Additionally, you can submit any feedback by contacting your Skydio Channel Manager.

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[accordion heading="December 2023"]

Latest News + Updates

After our X10 Ascend announcement event in late September, we challenged ourselves to get our first X10 systems shipped to our customers before Thanksgiving, and we were able to accomplish that mission thanks to some incredibly hard work. Over the last few weeks, our flight testing, engineering, customer success, and operations teams have been running nearly 24/7, and we're proud to say that the first X10 deliveries have arrived and have already had a significant tactical impact with some of our first X10 customers - we'll share more of those stories in an upcoming edition of this newsletter.

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Now that the first X10s are out the door and in our customers' hands, we are laser-focused on ramping up production and ensuring that Skydio customers can maximize the value of their new X10 systems with new content, training, and support capabilities.

 

Did you know?

Skydio Academy is your one-stop online professional training resource

Our Skydio Academy online courses have been recently refreshed across many of our product areas, and we're anticipating the first X10 Professional Operator courses starting the week of December 11th! Look for those courses and more at Skydio Academy.

 

Support Tip of the Month

The Skydio X10 has a new design for the props, which are easier to swap out compared with previous-generation drones.

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This article on our X10 support site has all of the details on changing X10 propellers: How to Replace Skydio X10 Propellers

 

Q + A

Question: What comes with the purchase of a Skydio X10 system?

Answer: The Skydio X10 represents an unprecedented new standard in mission capability, autonomous horsepower, and security - but we've also listened to our partners and customers who want greater flexibility in their purchase decisions. That's why we now include even more software capabilities built into every system sold, and offer much more customizable and modular bundling.

Our baseline Skydio Autonomy Software sold with every X10 includes all of these features:

  • 360° Obstacle Avoidance
  • GPS Only Flight
  • Manual Flight
  • Map Capture
  • Motion Planning
  • Object/Scene Recognition
  • Offline Maps / Map Importing
  • Point of Interest Orbit
  • Real-time 3D Mapping
  • Skydio Visual Navigator
  • Subject Detection
  • Track in Place (subject tracking)
  • Visual Return-to-Home
  • Waypoint Missions
  • Zoom

You can, of course, customize your X10 systems with several software and hardware add-ons to best suit your needs. Check out this detailed article on our X10 support site for more:

What kits and software bundles are available with Skydio X10?

 

Skydio Successes of the Month

Our Law Enforcement and First Responder customers continue to share real-world, life-saving success stories of the impact Skydio technology is having in their critical work. Keeping the public they serve safe, and providing LEOs with autonomous overwatch and recon capabilities to mitigate threats before they escalate is the advantage that Skydio provides to our public safety and law enforcement customers.

In this video from the Oklahoma City Police Department's Springlake Division, three burglary suspects trying to escape to the roof are spotted with the help of the Skydio X2E thermal camera:

Learn more about public safety and patrol overwatch law enforcement drones.

 

Your Feedback

We want to hear from you! If you have a non-urgent topic or question you’d like addressed in our next Partner Newsletter, feel free to submit your feedback via the Skydio Partner Portal. Additionally, you can submit any feedback by contacting your Skydio Channel Manager.

Happy Holidays!

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[accordion heading="October 2023"]

Latest News + Updates

We’ve had a busy and productive summer with our Skydio X10 launch event Ascend, and a number of important software releases. Here’s where to go to catch up:

 

Did you know?

Skydio simplifies your security standard choices

We've heard of some confusion (particularly amongst our U.S. prospects) about what type of security standard they need: NDAA compliant vs Blue UAS vs just American-made. To better address this confusion, we’ve created a blog post:

 

Support Tip of the Month

Skydio Cloud features are expanding almost every month. And the essential fleet management features are getting more accessible and intuitive with every update. Did you know that you can now claim batteries into your Cloud fleet? Once a battery has been claimed, you can also track its health and cycle count! Check out these articles for more:

 

Q + A

Question: How do I learn more about the new Skydio X10 drone (and accessories)?

Answer: We’ve got you covered! Just have a look at our FAQ articles within the Skydio X10 section of this support site:

 

Skydio Successes of the Month

With over 2,500 missions flown in the last two years using Skydio drones, the Oklahoma City Police Department has been one of the lighthouses in the DFR (Drone as First Responder) movement that has made a huge difference by keeping their community safer, de-escalating potentially dangerous situations, and providing greater transparency to the public they serve.

Watch this video to learn more about their mission using Skydio drones.

 

Your Feedback

We want to hear from you! If you have a non-urgent topic or question you’d like addressed in our next Partner Newsletter, feel free to submit your feedback via the Skydio Partner Portal. Additionally, you can submit any feedback by contacting your Skydio Channel Manager. We’re here for it!

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[accordion heading="June 2023"]

Latest News + Updates

Skydio License Management

Skydio just released Skydio License Management for your Skydio 2/2+ and X2 drones. Using the power of Skydio Cloud, you can manage and assign Advanced Software licenses for Skydio Autonomy Enterprise and 3D Scan to each of your drones, allowing for precision control of your Skydio fleet.
Please assign your licenses to your Skydio fleet if you haven't already (and advise your customers to do the same). Visit How to assign Skydio advanced software licenses for detailed step-by-step instructions to ensure your vehicles continue to operate properly. Note that you will need to assign an Autonomy Enterprise license before you can assign a 3D Scan license.

Check out these articles to learn more:

Remote ID

On September 16, 2023, the Federal Aviation Administration (FAA) will begin requiring drone operators in the United States to broadcast Remote ID information unless flying in an FAA-recognized identification area.

On June 12th, Skydio released a software update that enables Remote ID for all Skydio drones, so you can rest assured that you’re compliant when flying our products. For more information, check out this article:

 

Did you know?

Skydio simplifies your security standard choices

We've heard of some confusion (particularly amongst our U.S. prospects) as to what type of security standard they need: NDAA compliant vs Blue UAS vs just American-made. To better address this confusion, we’ve created a new blog post:

 

Support Tip of the Month

Skydio Support Logs: For any customer-reported crashes, collisions, or off-nominal behaviors, the Skydio Support team requires that the related Skydio Support Logs are uploaded prior to reaching out to the team. To learn more about uploading these logs to the support team, please be sure to read these updated articles:

 

Q + A

Question: Are Skydio Help Articles and Manuals available in other languages?
Answer: Yes! We have localized many of our support articles into both Japanese and Spanish to meet our international customers’ needs. To access these articles, your browser cookies must be enabled and point to the correct country locale. If you want to preview any Japanese or Spanish content, simply replace the “en-us” in any Skydio support article URL with either “es” (for Spanish) or “ja” (for Japanese). Examples are linked below.

 

Skydio Successes of the Month

Skydio just announced that the Japan Civil Aviation Bureau (JCAB) has granted Skydio unprecedented, nationwide approval to remotely fly drones beyond visual line of sight (BVLOS). Representing one of the most advanced regulatory approvals in the world, the approval enables streamlined BVLOS operations using Skydio Dock and Remote Ops. Read more about this huge win here: Skydio Secures Nationwide BVLOS Approval for Remote Drone Operations In Japan

 

Your Feedback

We want to hear from you! If you have a non-urgent topic or question you’d like addressed in our next Partner Newsletter, feel free to submit your feedback via the Skydio Partner Portal. Additionally, you can submit any feedback by contacting your Skydio Channel Manager. We’re here for it!

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[accordion heading="May 2023"]

Latest News + Updates

Skydio just released a major new update to the Skydio software ecosystem. Our 2023 Spring Release is now available for all Skydio Enterprise customers using our S2+ or X2E platforms, including Skydio Cloud and 3D Scan workflows, and features exciting new capabilities like Indoor Capture. See these articles for more details:

Here’s a list of the newly-updated enterprise support articles related to the Skydio Spring 2023 Release, organized by product family. Dive in and learn more!

Skydio X2E

Access Skydio X2E Manuals, Checklists, and Guides

How to adjust obstacle avoidance on Skydio X2

How does Skydio X2 use GPS?

How to use Skydio X2E GPS Night Flight

Understanding Skydio X2E Height Limits

How to use the Scout Skill on Skydio X2E

How to Use the Triangulation Skill on Skydio X2

How to Use DTED Cockpit Crosshair Coordinates on Skydio X2

What skills are available within the Skydio Enterprise app?

Skydio 2/2+

Access Skydio 2/2+ Enterprise Manuals and Guides

How to adjust Obstacle Avoidance on Skydio 2/2+ Enterprise

How does Skydio 2/2+ Enterprise use GPS?

How to use the Scout Skill on Skydio 2/2+ Enterprise

Understanding Height Limits on your Skydio 2/2+ Enterprise

How to create and share video clips with Skydio 2/2+ Enterprise

What skills are available within the Skydio Enterprise app?

Skydio Cloud

How to use Media Sync in Skydio Cloud

How do you use Live Streaming in Skydio Cloud?

Troubleshooting Skydio Cloud Media Sync

Skydio 3D Scan

How to access Skydio 3D Scan Manuals

How to use Indoor Capture with Skydio 3D Scan

Using Take Best Photo with Skydio 3D Scan

How to use Visual Geofencing in 3D Scan

Using Optimize X,Y with Skydio 3D Scan

How to use AR Coverage Mesh for 3D Captures

What is Stop at Structure?

Understanding Modify Scan Volume in Skydio 3D Scan

 

Did you know?

Skydio just announced the X2D Multiband variant!

The Skydio X2D Multiband drone has been announced to enable operational flexibility for your Defense customers and prospects throughout multiple countries. Read more about it here.

 

Support Tip of the Month

As part of our 2023 Spring Release, in the latest version of the Skydio App, we’ve changed the name of the logs needed whenever escalating to the Skydio Support team. Previously they were called “Flight Logs,” which created some confusion, hence they’ve been re-titled “Skydio Support Logs”. To learn more about uploading these logs to the support team, please be sure to read these updated articles:

 

Q + A

Question: Are Skydio Help Articles and Manuals available in other languages?

  • Answer: Yes! We have localized many of our support articles into both Japanese and Spanish to meet our international customers’ needs. To access these articles, your browser cookies must be enabled and point to the correct country locale. If you want to preview any Japanese or Spanish content, simply replace the “en-us” in any Skydio support article URL with either “es” (for Spanish) or “ja” (for Japanese). Examples are linked below.

 

Skydio Successes of the Month

  • Huge news - the FAA granted waivers for Dominion Energy and New York Power Authority which enable fully remote beyond visual line of sight (BVLOS) operations using Skydio Dock and Remote Ops with no flight crew on site! Read our blog post to learn how the Skydio Regulatory team can help your customers with similar breakthroughs for their specific vertical challenges.

  • Related to that success story, we have another new blog post on electric utility substation monitoring. In that post, we talk about many use cases, including recurring inspection, post-incident inspection, and security monitoring. The post also shares a bit about recent Dock and Remote Ops software updates and Skydio Regulatory Services.

 

Your Feedback

We want to hear from you! If you have a non-urgent topic or question you’d like addressed in our next Partner Newsletter, feel free to submit your feedback via the Skydio Partner Portal. Additionally, you can submit any feedback by contacting your Skydio Channel Manager. We’re here for it!

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[accordion heading="April 2023"]

Latest News

The Skydio software ecosystem was updated on February 7th - make sure your customers are aware of the latest improvements and optimizations by sharing these resources:

Did you know?

Skydio is Remote ID Compliant

All new Skydio drones produced on or after September 16th, 2022, per FAA guidelines, have Standard Remote ID built in.

  • Skydio drones produced before September 16, 2022, are not impacted by this change and will not be required to broadcast a Remote ID until September 16, 2023. Skydio is working to determine the best path for Remote ID compliance and plans to enable compliance via a simple software update.

  • Our customers are our top priority, and we are committed to helping every Skydio pilot comply with the law. In the coming months, we will share more details for customers with non-Remote ID-enabled drones.

  • See this customer-facing support article for more details: What is Remote ID, and how does Skydio have you covered?

Q + A

Skydio Success of the Month

Check out how the Oklahoma City PD found success in their deployment of Skydio X2E in a DFR (Drone as First Responder) context: Patrol-Led UAS Deployment with Oklahoma City PD

Skydio Technical & Demo Training

If you or your team is interested in additional Skydio training, let us know - Simply submit your request directly to your Skydio Account Manager via the Skydio Partner Portal.

Your Feedback

We want to hear from you! If you have a non-urgent topic or question you’d like addressed in our next Partner Newsletter, feel free to submit your feedback via the Skydio Partner Portal. Additionally, you can submit any feedback by contacting your Skydio Channel Manager. We’re here for it!

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