Skydio Reseller Support Newsletter

Published: Updated:

  1. Skydio
  2. Skydio Partner Support
  3. Skydio Partners

Partner Newsletter V2.png

Welcome!

Welcome to our regular Skydio dispatch, where we share our best practices, expert product knowledge, sales tips, and customer-facing support skills. This newsletter will bring you the latest news and updates, plus we’ll answer any feedback or open questions you’ve submitted via the Skydio Partner Portal.

[accordion heading="August 2024" toggled]

Latest News + Updates

We recently released an important software update for X10 drones and controllers on 8/14/24! This update improves connectivity and streaming quality, and we encourage all X10 customers to update their fleets. This update also addresses a recent NTO we published and resolves the issues addressed there.

Skydio X10 software version 34.1.140
Skydio X10 Controller version 34.1.86

Fixes and Improvements in this update:

  • Fixes an issue with multi-battery relocalization in 3D Scan
  • Improves latency when flying over cellular using an X10 controller
  • Various improvements for flight over Skydio Connect SL
  • Fixes an issue where connectivity on channel 153 was underperforming
  • Fixes an issue where Auto channel selection was disproportionately favoring channel 161 and therefore not delivering optimal results
  • Removes three invalid DFS channels (54, 58, 62) that resulted in connectivity issues when selected
  • Improves connection quality in congested environments
  • Reduces gimbal vibration on newly manufactured VT-300L sensor packages

Partner Enablement Update

Join us live at Ascend on September 25-26

Streaming live on September 25th and 26th, Skydio Ascend 2024 offers an immersive virtual experience. Be inspired by the relentless work of Skydio, showcased live.

Why should you attend?

  • Keynote: Join CEO Adam Bry for announcements, product updates, and surprises.
  • Get in-depth answers to all your technical questions from engineering experts and leaders from Skydio.
  • Industry Showcase: Hear firsthand how aerial robotics enhance safety and efficiency for global leaders.
  • Awards Spotlight: Celebrate leaders driving remarkable results and reaching key milestones.

Webinars, Videos and other Resources

In case you missed it, we hosted a webinar earlier this month on how we're breaking down regulatory barriers for Utility Operations. Head on over to Airborne Insights to catch the replay. 

We have an exciting new Battlefield ISR Video up on Youtube. 

Support Tip of the Month

Using Media Sync wirelessly with Skydio Cloud can be as easy as plugging your drone in to USB-C power after a mission to automatically prompt that connection and upload! But did you know that you also use a USB-C to Ethernet adapter to speed up your media upload times? Skydio drones support these tested USB-C to Ethernet adapters:

Visit our support article How to use Media Sync in Skydio Cloud to learn more.

Skydio Successes of the Month

How Drones Are Revolutionizing Power Line Inspections: Georgia Power’s Success Story. Read on to learn how Georgia Power captured some powerful quantitative metrics when drones are pitted head-to-head against on-the-ground crews in this Georgia Power Transmission Co. pilot program.

Congrats to the team at New York Power Authority for achieving BVLOS Remote Operations, enabling inspections for critical infrastructure!  We’re excited to continue to team up with NYPA as we develop safe, simple, and scalable pathways to enable and scale Remote Infrastructure Inspection operations. Skydio’s Regulatory Program Director Dan Jenkins provides an overview of the process if you wish to learn more.

Check out this footage from the San Francisco PD featuring the successful use of a Drone as First Responder to help survey the scene of an automobile burglary in progress and apprehend the suspects.

Skydio in the News

Our CEO Adam Bry was interviewed by Axios, where he shares his thoughts on the future of defense operations and the roles drones will play.

Eric Weinhoffer from our Hardware Development team was featured on the BOM Podcast.

Drones in the News

We have some more timely articles to read (or share with customers and prospects) about drones in a variety of use cases, from saving lives in rural America to the US Defense Department’s grand strategy to create a Drone ‘Hellscape’ to defend Taiwan. Who doesn't love the idea of a Drone Hellscape?

Not Only for Killing: Drones Are Now Detecting Land Mines in Ukraine

Ukraine is a beta test for embedding artificial intelligence and other new technologies in drones and robots to find deadly land mines, saving lives and allowing military forces to advance more quickly

While we're on the topic, check out this video

And to wrap things up, drones are not just for defense related use cases - at the Queensland University of Technology, researchers are developing a proven framework for classifying and mapping invasive plant species using drone-collected imagery.

[/accordion]

[accordion heading="July 2024"]

Latest News + Updates

Skydio Announces Upgraded Suite of Wireless and Connectivity Capabilities!

Skydio X10 has been in the market for 8 months and we’re seeing customers do incredible things. But we’ve also seen too many instances where our existing connectivity solutions could better support the mission. Any failed mission is unacceptable. Today, we’re announcing new products and improvements to existing products to improve X10 connectivity and unlock new use cases. 

To read on, visit the official blog post.

You can also read our CEO Adam's post about this over on LinkedIn.

New Scanning and Image Quality Resources:

Partner Enablement Update

In case you missed it, we hosted a Partner Enablement Webinar on July 11. Topics covered included a discussion of Skydio's recent production and shipping improvements, new product offerings like the Ready Kit and Ready Case, and the importance of partner training and support to effectively demonstrate Skydio's drone technology, including the Remote Flight Deck feature. The team also provided updates on Skydio's manufacturing capabilities, accessory releases, and changes to the Skydio Care extended warranty and software licensing. The webinar recording is available on our HighSpot page under Training and Enablement for Partners. 

Updated Price Lists as of July 18: 

Click here for our most up to date Price / SKU Lists, which are available to you on the Resources tab over on the Partner Portal. Please verify all SKUs, Prices, and Discounts before sending an order. 

We've also updated our Reseller Terms and Conditions.

Ascend Customer Awards:

Let’s celebrate the saves, the wins, and the heroic feats of our customers with an Awards program designed to recognize the amazing stories that our customers are experiencing in their work every day. This year, Skydio is introducing our first annual Awards Spotlight where we will select our most impactful customer stories to be featured during the Customer Showcase at Ascend 2024.

Why Nominate? This is an opportunity for you to showcase the hard work you and your customers have done with Skydio. Official Award winners will receive a host of incentives including:

  • Industry Recognition and Celebration at Skydio Ascend Awards Spotlight
  • “Skydio Award” Trophy
  • Expenses paid trip to Skydio Ascend 2025
  • Skydio For All charitable donation to the winner’s selected community organization
    *Prize distribution subject to program terms and conditions

Award nominations should include a story description illustrating how a customer has used their suite of Skydio products to improve outcomes in the field. Whether they are saving time, saving lives or serving their communities — we want to hear all of the gritty details.

NOMINATE A CUSTOMER TODAY

Please send questions to Awards@Skydio.com

Webinars:

Utility Asset Inspection, From Your Office Chair

August 07, 2:00 PM, EDT

Join Corey Hitchcock (Utility Solutions Specialist @ Skydio, Former UAS Program Development & Operations Leader @ Southern Company) and Mitch Morris (Deployment Engineer @ Skydio, former Drone Equipment Specialist @ American Electric Power) as they remotely inspect a substation in real-time with docked drones in this live demo + Q&A session. 

Support Tip of the Month

With the summer months upon us, many Skydio drones are being flown in extreme heat conditions. Here are some general tips for all Skydio products when flying in the heat:

  • Do not leave your drone, batteries, controller, or accessories sitting idle in direct sunlight for longer than is necessary. Do not store batteries in a hot environment, such as your car.
  • Store batteries in temperatures between 71°F to 82°F (22°C to 28°C).
  • Do not charge your batteries when the ambient temperature is above 113°F (45°C). When exposed to excessive heat, lithium polymer batteries can overheat, melt, release harmful gas, burst, or ignite.
  • Avoid direct sunlight on the controller screen.
  • Store equipment in a cool spot whenever possible. Power off the vehicle and controller between flights and allow time for them to cool down before the next flight.
  • When possible, operate the controller in the shade. Prolonged exposure to direct sun may overheat the controller.
  • Pay attention to the environment even if the ambient air temperature is below 113°F (45°C). Surfaces and materials such as concrete, asphalt, metal, and glass can radiate and intensify the heat.
  • Avoid prolonged hovering in direct sunlight or above a hot surface, which may cause the vehicle to overheat.
  • When possible, maintain airspeed; movement creates airflow and cools the vehicle down.
  • If you are in an air-conditioned space and move outside to launch, wait for a few minutes to allow your drone to acclimate to the ambient temperature. Exposure to rapid temperature shifts can cause condensation in the lenses and electronic components. Repeated exposure to condensation can lead to erratic flight behavior and even component failure.
  • Ensure that you have set your contingency and return behaviors preflight to ensure the safe return of your vehicle if the connection signal is lost.

Learn more here (for X10 pilots) or here for X2/S2+ pilots!

Skydio Successes of the Month

The New York Power Authority recently completed two days of advanced flight training with their Skydio X2s in their UAS program, providing pilots with an opportunity to collaborate and uncover new use cases for their drones.

In a three-day event at the 300 acre NY UAS Test Site in June, the DIU evaluated the integration of select Blue Unmanned Aerial System (UAS) platforms with the Collaborative Low-Altitude UAS Integration Effort (CLUE) Uncrewed Traffic Management (UTM) system. This system, developed by AFRL, provides a way to enable the safe, secure, and efficient operations of UAS within the national airspace system. Demonstration partners and products included Skydio’s X2D flying missions while supplying telemetry data back to the CLUE UTM system over a Somewear Node multi-network device.

[/accordion]

[accordion heading="June 2024"]

Latest News + Updates

We've just had a major new Skydio Cloud release (as well as an important X10 hotfix) - let's dive right in!

Skydio Cloud Updates (released June 5th, 2024)

Live Streaming: ReadyLink

  • Generate a ReadyLink in Skydio Cloud to quickly and easily share access to the live stream of one or all drones in your organization
  • Available for organizations who can view live streams in Skydio Cloud
  • For more information, visit How to share live streams from Skydio Cloud

Remote Flight Deck: Increased Flight Speeds

  • Flight speeds in Remote Flight Deck now match those using Skydio controllers
  • Skydio X10:
    • Standard obstacle avoidance: 36 mph (16 m/s)
    • Close and Minimal obstacle avoidance: 18 mph (8 m/s)
    • Obstacle avoidance disabled: 45 mph (20 m/s)
  • Skydio X2:
    • Standard obstacle avoidance: 36 mph (16 m/s)
    • Close and Minimal obstacle avoidance: 18 mph (8 m/s)
    • Obstacle avoidance cannot be disabled in Remote Flight Deck for X2
  • Skydio 2/2+:
    • Standard obstacle avoidance: 36 mph (16 m/s)
    • Close and Minimal obstacle avoidance: 4.5 mph (2 m/s) — This will be increased to 9 mph (4 m/s) in a future update
    • Obstacle avoidance cannot be disabled in Remote Flight Deck for Skydio 2/2+

Remote Flight Deck: Boost and Crawl Mode

  • Boost: Quickly access max speed for fast flying. Activate by pressing the keyboard key (Q) or the gamepad button (Left Bumper/Trigger)
  • Crawl: Quickly access minimum speed for precision flying. Activate by pressing the keyboard key (E) or the gamepad button (Right Bumper/Trigger)

Remote Flight Deck: Quickly Level Camera Gimbal

  • Press the “Z” key to quickly level the camera gimbal

Remote Flight Deck: New Action Sidebar (recently released)

  • The Action bar on the left side of the screen allows you to quickly view keyboard flight controls, configure obstacle avoidance, enter Pointer Lock, and access X10 attachment controls (if attachments are installed on the drone)

Dock Remote Ops: New AR Marker During Dock Landing

  • New onscreen AR marker to show when the drone recognizes a dock and begins the landing sequence

X10 Thermal Point Hotfix Release (June 25th, 2024)

This software update to both the X10 and X10 Controller contains improvements to the X10's thermal fault handling, associated in-app messaging, and error handling. For more information on the release, you can check out the release notes here: Skydio X10 Release Notes or our updated guidance in the Notice to Operators here.

  • Software Release Versions:
    • X10: 34.1.125
    • X10 Controller: 34.1.81

Did you know?

We've added a brand new Customer Stories page to Skydio.com!

This is a living and breathing page where we will continue to add new case studies and other media to keep you current with some of the best stories we are hearing from customers in the field. We will also see new animations and other enhancements coming in the days and weeks ahead.

Partner Enablement Update

At the conclusion of our first ever Skydio Channel Partner Summit in May, we are investing significant resources in providing timely and effective sales enablement content to help our resellers.

The first part of this phased enablement plan is the relaunch of our partner HighSpot page, your one stop shop for all sales related content. Here you will find everything you need to get up to speed on Skydio products, sales plays, industry and vertical specific messaging documents, white papers, case studies, webinars, and more. Don’t have access? Contact your Skydio Channel Sales Manager to request an account.

Not sure where to start? Check out our Industry Specific spots that focus on sales related assets for Utilities, Public Safety, Defense and Emerging Segments. Or catch up on what you missed at our Partner Summit, complete with videos from all of the sessions.

Can’t find what you need? Have a request for a specific type of resource? Let us know by reaching out to Kerry Litka kerry.litka@skydio.com 

Support Tip of the Month

The Skydio NightSense attachments and add-on software are shipping now and allow you to leverage Skydio X10 visual navigation and obstacle avoidance capabilities even when flying at night. Check out Getting Started with NightSense for Skydio X10 to learn more! 

Skydio Successes of the Month

Skydio drones continue to have meaningful (and often life-saving) impact in real-world first responder use cases.

In one recent example, the Tulsa Fire Community Response Team was called to help out with a suicidal individual who had climbed a radio tower. Other UAV pilots with DJI drones couldn’t launch as they were in controlled airspace. However, a CRT member grabbed his X2 and used that to de-escalate the situation by gaining situational awareness and determining that the suspect had no weapons. They were also able to monitor the suspect as the Fire Department moved closer to help the individual back down to the ground safely.

tower guy2-2.jpg

Your Feedback

We want to hear from you! If you have a non-urgent topic or question you’d like addressed in our next Partner Newsletter, feel free to submit your feedback via the Skydio Partner Portal. Additionally, you can submit any feedback by contacting your Skydio Channel Manager.

[/accordion]

[accordion heading="April 2024"]

Latest News + Updates

With our February Software Release for X10, we've enabled full X10 operations over cellular connectivity! Note that flight over 5G Cellular is only available if you’ve purchased an X10 system with Skydio Connect 5G and a subscription to Skydio Remote Flight Deck with Skydio Connect 5G. To learn more, visit:

 

Did you know?

Our Enterprise Flight School series of videos has been recently refreshed with a number of new assets added, including this helpful focus on bridge inspection using Skydio autonomy:

 

Support Tip of the Month

Setting up your Contingency and Lost Connection Behaviors before you fly is one the single most important steps you can take as a Skydio pilot to ensure your peace of mind. Here are some resources to help you quickly and easily take those steps as a best practice before every mission:

How to set Return and Lost Connection behaviors on Skydio X10

How to set Return Behaviors on your Skydio 2/2+ Enterprise

How to set Return Behaviors on your Skydio X2E

 

Q + A

Question: Does Skydio publish and maintain public Notices to Operators?

Answer: Yes! To better ensure our customers have access to critical safety information, Skydio will publish NTOs as needed. Those important safety notifications are always shared with operators via email, as well as our Skydio Cloud platform, and can be found and browsed here on our Skydio Support Site:

 

Skydio Successes of the Month

PG&E operates one of the largest and most advanced drone-based equipment inspection programs in the world and recently became the first utility in California to begin conducting fully remote drone operations for electric system inspections using Skydio drones. Check out this video to learn more:

 

Your Feedback

We want to hear from you! If you have a non-urgent topic or question you’d like addressed in our next Partner Newsletter, feel free to submit your feedback via the Skydio Partner Portal. Additionally, you can submit any feedback by contacting your Skydio Channel Manager.

[/accordion]

[accordion heading="December 2023"]

Latest News + Updates

After our X10 Ascend announcement event in late September, we challenged ourselves to get our first X10 systems shipped to our customers before Thanksgiving, and we were able to accomplish that mission thanks to some incredibly hard work. Over the last few weeks, our flight testing, engineering, customer success, and operations teams have been running nearly 24/7, and we're proud to say that the first X10 deliveries have arrived and have already had a significant tactical impact with some of our first X10 customers - we'll share more of those stories in an upcoming edition of this newsletter.

Front-view.png

Now that the first X10s are out the door and in our customers' hands, we are laser-focused on ramping up production and ensuring that Skydio customers can maximize the value of their new X10 systems with new content, training, and support capabilities.

 

Did you know?

Skydio Academy is your one-stop online professional training resource

Our Skydio Academy online courses have been recently refreshed across many of our product areas, and we're anticipating the first X10 Professional Operator courses starting the week of December 11th! Look for those courses and more at Skydio Academy.

 

Support Tip of the Month

The Skydio X10 has a new design for the props, which are easier to swap out compared with previous-generation drones.

CS_X10_media_ill_CCW_prop_replacement1.png

This article on our X10 support site has all of the details on changing X10 propellers: How to Replace Skydio X10 Propellers

 

Q + A

Question: What comes with the purchase of a Skydio X10 system?

Answer: The Skydio X10 represents an unprecedented new standard in mission capability, autonomous horsepower, and security - but we've also listened to our partners and customers who want greater flexibility in their purchase decisions. That's why we now include even more software capabilities built into every system sold, and offer much more customizable and modular bundling.

Our baseline Skydio Autonomy Software sold with every X10 includes all of these features:

  • 360° Obstacle Avoidance
  • GPS Only Flight
  • Manual Flight
  • Map Capture
  • Motion Planning
  • Object/Scene Recognition
  • Offline Maps / Map Importing
  • Point of Interest Orbit
  • Real-time 3D Mapping
  • Skydio Visual Navigator
  • Subject Detection
  • Track in Place (subject tracking)
  • Visual Return-to-Home
  • Waypoint Missions
  • Zoom

You can, of course, customize your X10 systems with several software and hardware add-ons to best suit your needs. Check out this detailed article on our X10 support site for more:

What kits and software bundles are available with Skydio X10?

 

Skydio Successes of the Month

Our Law Enforcement and First Responder customers continue to share real-world, life-saving success stories of the impact Skydio technology is having in their critical work. Keeping the public they serve safe, and providing LEOs with autonomous overwatch and recon capabilities to mitigate threats before they escalate is the advantage that Skydio provides to our public safety and law enforcement customers.

In this video from the Oklahoma City Police Department's Springlake Division, three burglary suspects trying to escape to the roof are spotted with the help of the Skydio X2E thermal camera:

Learn more about public safety and patrol overwatch law enforcement drones.

 

Your Feedback

We want to hear from you! If you have a non-urgent topic or question you’d like addressed in our next Partner Newsletter, feel free to submit your feedback via the Skydio Partner Portal. Additionally, you can submit any feedback by contacting your Skydio Channel Manager.

Happy Holidays!

[/accordion]

[accordion heading="October 2023"]

Latest News + Updates

We’ve had a busy and productive summer with our Skydio X10 launch event Ascend, and a number of important software releases. Here’s where to go to catch up:

 

Did you know?

Skydio simplifies your security standard choices

We've heard of some confusion (particularly amongst our U.S. prospects) about what type of security standard they need: NDAA compliant vs Blue UAS vs just American-made. To better address this confusion, we’ve created a blog post:

 

Support Tip of the Month

Skydio Cloud features are expanding almost every month. And the essential fleet management features are getting more accessible and intuitive with every update. Did you know that you can now claim batteries into your Cloud fleet? Once a battery has been claimed, you can also track its health and cycle count! Check out these articles for more:

 

Q + A

Question: How do I learn more about the new Skydio X10 drone (and accessories)?

Answer: We’ve got you covered! Just have a look at our FAQ articles within the Skydio X10 section of this support site:

 

Skydio Successes of the Month

With over 2,500 missions flown in the last two years using Skydio drones, the Oklahoma City Police Department has been one of the lighthouses in the DFR (Drone as First Responder) movement that has made a huge difference by keeping their community safer, de-escalating potentially dangerous situations, and providing greater transparency to the public they serve.

Watch this video to learn more about their mission using Skydio drones.

 

Your Feedback

We want to hear from you! If you have a non-urgent topic or question you’d like addressed in our next Partner Newsletter, feel free to submit your feedback via the Skydio Partner Portal. Additionally, you can submit any feedback by contacting your Skydio Channel Manager. We’re here for it!

[/accordion]

[accordion heading="June 2023"]

Latest News + Updates

Skydio License Management

Skydio just released Skydio License Management for your Skydio 2/2+ and X2 drones. Using the power of Skydio Cloud, you can manage and assign Advanced Software licenses for Skydio Autonomy Enterprise and 3D Scan to each of your drones, allowing for precision control of your Skydio fleet.
Please assign your licenses to your Skydio fleet if you haven't already (and advise your customers to do the same). Visit How to assign Skydio advanced software licenses for detailed step-by-step instructions to ensure your vehicles continue to operate properly. Note that you will need to assign an Autonomy Enterprise license before you can assign a 3D Scan license.

Check out these articles to learn more:

Remote ID

On September 16, 2023, the Federal Aviation Administration (FAA) will begin requiring drone operators in the United States to broadcast Remote ID information unless flying in an FAA-recognized identification area.

On June 12th, Skydio released a software update that enables Remote ID for all Skydio drones, so you can rest assured that you’re compliant when flying our products. For more information, check out this article:

 

Did you know?

Skydio simplifies your security standard choices

We've heard of some confusion (particularly amongst our U.S. prospects) as to what type of security standard they need: NDAA compliant vs Blue UAS vs just American-made. To better address this confusion, we’ve created a new blog post:

 

Support Tip of the Month

Skydio Support Logs: For any customer-reported crashes, collisions, or off-nominal behaviors, the Skydio Support team requires that the related Skydio Support Logs are uploaded prior to reaching out to the team. To learn more about uploading these logs to the support team, please be sure to read these updated articles:

 

Q + A

Question: Are Skydio Help Articles and Manuals available in other languages?
Answer: Yes! We have localized many of our support articles into both Japanese and Spanish to meet our international customers’ needs. To access these articles, your browser cookies must be enabled and point to the correct country locale. If you want to preview any Japanese or Spanish content, simply replace the “en-us” in any Skydio support article URL with either “es” (for Spanish) or “ja” (for Japanese). Examples are linked below.

 

Skydio Successes of the Month

Skydio just announced that the Japan Civil Aviation Bureau (JCAB) has granted Skydio unprecedented, nationwide approval to remotely fly drones beyond visual line of sight (BVLOS). Representing one of the most advanced regulatory approvals in the world, the approval enables streamlined BVLOS operations using Skydio Dock and Remote Ops. Read more about this huge win here: Skydio Secures Nationwide BVLOS Approval for Remote Drone Operations In Japan

 

Your Feedback

We want to hear from you! If you have a non-urgent topic or question you’d like addressed in our next Partner Newsletter, feel free to submit your feedback via the Skydio Partner Portal. Additionally, you can submit any feedback by contacting your Skydio Channel Manager. We’re here for it!

[/accordion]

[accordion heading="May 2023"]

Latest News + Updates

Skydio just released a major new update to the Skydio software ecosystem. Our 2023 Spring Release is now available for all Skydio Enterprise customers using our S2+ or X2E platforms, including Skydio Cloud and 3D Scan workflows, and features exciting new capabilities like Indoor Capture. See these articles for more details:

Here’s a list of the newly-updated enterprise support articles related to the Skydio Spring 2023 Release, organized by product family. Dive in and learn more!

Skydio X2E

Access Skydio X2E Manuals, Checklists, and Guides

How to adjust obstacle avoidance on Skydio X2

How does Skydio X2 use GPS?

How to use Skydio X2E GPS Night Flight

Understanding Skydio X2E Height Limits

How to use the Scout Skill on Skydio X2E

How to Use the Triangulation Skill on Skydio X2

How to Use DTED Cockpit Crosshair Coordinates on Skydio X2

What skills are available within the Skydio Enterprise app?

Skydio 2/2+

Access Skydio 2/2+ Enterprise Manuals and Guides

How to adjust Obstacle Avoidance on Skydio 2/2+ Enterprise

How does Skydio 2/2+ Enterprise use GPS?

How to use the Scout Skill on Skydio 2/2+ Enterprise

Understanding Height Limits on your Skydio 2/2+ Enterprise

How to create and share video clips with Skydio 2/2+ Enterprise

What skills are available within the Skydio Enterprise app?

Skydio Cloud

How to use Media Sync in Skydio Cloud

How do you use Live Streaming in Skydio Cloud?

Troubleshooting Skydio Cloud Media Sync

Skydio 3D Scan

How to access Skydio 3D Scan Manuals

How to use Indoor Capture with Skydio 3D Scan

Using Take Best Photo with Skydio 3D Scan

How to use Visual Geofencing in 3D Scan

Using Optimize X,Y with Skydio 3D Scan

How to use AR Coverage Mesh for 3D Captures

What is Stop at Structure?

Understanding Modify Scan Volume in Skydio 3D Scan

 

Did you know?

Skydio just announced the X2D Multiband variant!

The Skydio X2D Multiband drone has been announced to enable operational flexibility for your Defense customers and prospects throughout multiple countries. Read more about it here.

 

Support Tip of the Month

As part of our 2023 Spring Release, in the latest version of the Skydio App, we’ve changed the name of the logs needed whenever escalating to the Skydio Support team. Previously they were called “Flight Logs,” which created some confusion, hence they’ve been re-titled “Skydio Support Logs”. To learn more about uploading these logs to the support team, please be sure to read these updated articles:

 

Q + A

Question: Are Skydio Help Articles and Manuals available in other languages?

  • Answer: Yes! We have localized many of our support articles into both Japanese and Spanish to meet our international customers’ needs. To access these articles, your browser cookies must be enabled and point to the correct country locale. If you want to preview any Japanese or Spanish content, simply replace the “en-us” in any Skydio support article URL with either “es” (for Spanish) or “ja” (for Japanese). Examples are linked below.

 

Skydio Successes of the Month

  • Huge news - the FAA granted waivers for Dominion Energy and New York Power Authority which enable fully remote beyond visual line of sight (BVLOS) operations using Skydio Dock and Remote Ops with no flight crew on site! Read our blog post to learn how the Skydio Regulatory team can help your customers with similar breakthroughs for their specific vertical challenges.

  • Related to that success story, we have another new blog post on electric utility substation monitoring. In that post, we talk about many use cases, including recurring inspection, post-incident inspection, and security monitoring. The post also shares a bit about recent Dock and Remote Ops software updates and Skydio Regulatory Services.

 

Your Feedback

We want to hear from you! If you have a non-urgent topic or question you’d like addressed in our next Partner Newsletter, feel free to submit your feedback via the Skydio Partner Portal. Additionally, you can submit any feedback by contacting your Skydio Channel Manager. We’re here for it!

[/accordion]

[accordion heading="April 2023"]

Latest News

The Skydio software ecosystem was updated on February 7th - make sure your customers are aware of the latest improvements and optimizations by sharing these resources:

Did you know?

Skydio is Remote ID Compliant

All new Skydio drones produced on or after September 16th, 2022, per FAA guidelines, have Standard Remote ID built in.

  • Skydio drones produced before September 16, 2022, are not impacted by this change and will not be required to broadcast a Remote ID until September 16, 2023. Skydio is working to determine the best path for Remote ID compliance and plans to enable compliance via a simple software update.

  • Our customers are our top priority, and we are committed to helping every Skydio pilot comply with the law. In the coming months, we will share more details for customers with non-Remote ID-enabled drones.

  • See this customer-facing support article for more details: What is Remote ID, and how does Skydio have you covered?

Q + A

Skydio Success of the Month

Check out how the Oklahoma City PD found success in their deployment of Skydio X2E in a DFR (Drone as First Responder) context: Patrol-Led UAS Deployment with Oklahoma City PD

Skydio Technical & Demo Training

If you or your team is interested in additional Skydio training, let us know - Simply submit your request directly to your Skydio Account Manager via the Skydio Partner Portal.

Your Feedback

We want to hear from you! If you have a non-urgent topic or question you’d like addressed in our next Partner Newsletter, feel free to submit your feedback via the Skydio Partner Portal. Additionally, you can submit any feedback by contacting your Skydio Channel Manager. We’re here for it!

[/accordion]

Resources

Was this article helpful?