Skydio Reseller Support Newsletter
Published: Updated:
Welcome!
Hello and welcome to our monthly newsletter focused on YOU, our Skydio partners and value-added reseller teams.
We’re excited to have this regular opportunity to share best practices, expert product knowledge, sales tips, and customer-facing support skills. Each month, look to this newsletter (and its accompanying upcoming video blog) to bring you the latest news and updates and answer any feedback or open questions you’ve submitted via the Skydio Partner Portal.
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Latest News + Updates
Skydio just released a major new update to the Skydio software ecosystem. Our 2023 Spring Release is now available for all Skydio Enterprise customers using our S2+ or X2E platforms, including Skydio Cloud and 3D Scan workflows, and features exciting new capabilities like Indoor Capture. See these articles for more details:
Here’s a list of the newly-updated enterprise support articles related to the Skydio Spring 2023 Release, organized by product family. Dive in and learn more!
Skydio X2E
Access Skydio X2E Manuals, Checklists, and Guides
How to adjust obstacle avoidance on Skydio X2
How to use Skydio X2E GPS Night Flight
Understanding Skydio X2E Height Limits
How to use the Scout Skill on Skydio X2E
How to Use the Triangulation Skill on Skydio X2
How to Use DTED Cockpit Crosshair Coordinates on Skydio X2
What skills are available within the Skydio Enterprise app?
Skydio 2/2+
Access Skydio 2/2+ Enterprise Manuals and Guides
How to adjust Obstacle Avoidance on Skydio 2/2+ Enterprise
How does Skydio 2/2+ Enterprise use GPS?
How to use the Scout Skill on Skydio 2/2+ Enterprise
Understanding Height Limits on your Skydio 2/2+ Enterprise
How to create and share video clips with Skydio 2/2+ Enterprise
What skills are available within the Skydio Enterprise app?
Skydio Cloud
How to use Media Sync in Skydio Cloud
How do you use Live Streaming in Skydio Cloud?
Troubleshooting Skydio Cloud Media Sync
Skydio 3D Scan
How to access Skydio 3D Scan Manuals
How to use Indoor Capture with Skydio 3D Scan
Using Take Best Photo with Skydio 3D Scan
How to use Visual Geofencing in 3D Scan
Using Optimize X,Y with Skydio 3D Scan
How to use AR Coverage Mesh for 3D Captures
Understanding Modify Scan Volume in Skydio 3D Scan
Did you know?
Skydio just announced the X2D Multiband variant!
The Skydio X2D Multiband drone has been announced to enable operational flexibility for your Defense customers and prospects throughout multiple countries. Read more about it here.
Support Tip of the Month
As part of our 2023 Spring Release, in the latest version of the Skydio App, we’ve changed the name of the logs needed whenever escalating to the Skydio Support team. Previously they were called “Flight Logs,” which created some confusion, hence they’ve been re-titled “Skydio Support Logs”. To learn more about uploading these logs to the support team, please be sure to read these updated articles:
Q + A
Question: Are Skydio Help Articles and Manuals available in other languages?
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Answer: Yes! We have localized many of our support articles into both Japanese and Spanish to meet our international customers’ needs. To access these articles, your browser cookies must be enabled and point to the correct country locale. If you want to preview any Japanese or Spanish content, simply replace the “en-us” in any Skydio support article URL with either “es” (for Spanish) or “ja” (for Japanese). Examples are linked below.
Skydio Successes of the Month
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Huge news - the FAA granted waivers for Dominion Energy and New York Power Authority which enable fully remote beyond visual line of sight (BVLOS) operations using Skydio Dock and Remote Ops with no flight crew on site! Read our blog post to learn how the Skydio Regulatory team can help your customers with similar breakthroughs for their specific vertical challenges.
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Related to that success story, we have another new blog post on electric utility substation monitoring. In that post, we talk about many use cases, including recurring inspection, post-incident inspection, and security monitoring. The post also shares a bit about recent Dock and Remote Ops software updates and Skydio Regulatory Services.
Your Feedback
We want to hear from you! If you have a non-urgent topic or question you’d like addressed in our next Partner Newsletter, feel free to submit your feedback via the Skydio Partner Portal. Additionally, you can submit any feedback by contacting your Skydio Channel Manager. We’re here for it!
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Latest News
The Skydio software ecosystem was updated on February 7th - make sure your customers are aware of the latest improvements and optimizations by sharing these resources:
Did you know?
Skydio is Remote ID Compliant
All new Skydio drones produced on or after September 16th, 2022, per FAA guidelines, have Standard Remote ID built in.
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Skydio drones produced before September 16, 2022, are not impacted by this change and will not be required to broadcast a Remote ID until September 16, 2023. Skydio is working to determine the best path for Remote ID compliance and plans to enable compliance via a simple software update.
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Our customers are our top priority, and we are committed to helping every Skydio pilot comply with the law. In the coming months, we will share more details for customers with non-Remote ID-enabled drones.
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See this customer-facing support article for more details: What is Remote ID, and how does Skydio have you covered?
Q + A
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How do customers fly the Skydio X2E at night?
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Read this Skydio help article on our support site to learn how!
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Where would we point customers who have questions about maintaining their Skydio hardware?
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Check out our full maintenance guidelines and specs here:
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How do I upload flight logs to the Skydio Support team?
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Check out our recently-refreshed help articles on our support site to review the process for your given configuration:
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Skydio Success of the Month
Check out how the Oklahoma City PD found success in their deployment of Skydio X2E in a DFR (Drone as First Responder) context: Patrol-Led UAS Deployment with Oklahoma City PD
Skydio Technical & Demo Training
If you or your team is interested in additional Skydio training, let us know - Simply submit your request directly to your Skydio Account Manager via the Skydio Partner Portal.
Your Feedback
We want to hear from you! If you have a non-urgent topic or question you’d like addressed in our next Partner Newsletter, feel free to submit your feedback via the Skydio Partner Portal. Additionally, you can submit any feedback by contacting your Skydio Channel Manager. We’re here for it!
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Resources
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