Getting started with Skydio Cloud requires configuration, such as creating a profile, adding users, claiming your Skydio vehicles, and joining WiFi networks. You will need to configure your Skydio Cloud before you can manage your fleet or sync your media.
To purchase Skydio Cloud, contact a Skydio Sales Representative
Log in cloud.skydio.com
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Add Users:
Step 1 - Select the Settings menu
Step 2 - Select Users
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Step 3 - Select Add User
- Located in the top-right
- Add an email address and assign a role
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[info text="A member’s email address can only be associated with one organization at a time."]
Assign Roles:
Pilot - User is assigned to a vehicle, but has no Cloud dashboard access
Cloud User - Can view dashboard, download flight data, and sync, manage and view media (with the purchase of Media Sync)
Remote Pilot - Can plan and run missions (Skydio Dock and Remote Ops only)
Organization Admin - Has full Cloud access
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- Claim vehicles
- Add and delete users
- Write and read user profile notes
- Assign user roles
- View dashboard, download flight data
- Sync, manage, and view media (with the purchase of Media Sync)
- Create and manage API tokens
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Search, filter, manage, and reorganize pilots, users, and administrators:
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- Sort by Member
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Filter by Role
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Change a role:
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- Select the person's name and change their role using the dropdown
- Select save
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If you ever need technical help from Skydio Support, you can invite them into your organization with time-limited, controlled access. Two user roles, Skydio Read-Only and Skydio Superuser, let you decide the level of access and duration, giving you control during troubleshooting.
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Skydio Read-Only — Only provides viewing access to your organization for light troubleshooting; including incident markers, Axon device locations, flight history, media playback, and scan data
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Skydio Superuser — Provides Organization Admin-level access to your organization for in-depth debugging and configuration support
[note] Reach out to Skydio Support for assistance with adding a Skydio Read-Only or Superuser role. [/note]
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Explore More
Explore related articles for additional information
Getting Started with Skydio Cloud
How to use Fleet Manager
How to use Media Sync with Skydio Cloud
Skydio, Inc. A0011